Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I like the ability to "try on" glasses and get the opinions of the others who have to look at me with whatever glasses I wear. I will continue to shop with Eyebuydirect!
I like the ability to "try on" glasses and get the opinions of the other who have to look at me with whatever glasses I wear.
Website is great, helpful, great selection.
Product was great.
Price was good.
Delivery was fast.
Easy. Found what I wanted. Checkout was a breeze. Glasses were delivered in less than a week.
A little confused about sizing but they needed little adjustments
That is my first experience with this site and that was all perfect, the price and delivery times were very reasonable, I will not hesitate to repeat my experience if necessary!
I will never buy from a storefront again. And the price was so good
I had no experience with this company, but was willing to give it a try. WOW, was I pleased! I love the frames, they fit perfectly and more importantly, the lenses were cut properly and I can see very well with them. I was very displeased with my local dispenser as they cut my last lenses twice, and still the progressives weren't in the right spot.
There was a lot of selection and easy ordering.The prices were very reasonable.
Excellent selection of frames and great price! Fast delivery!
Hi
I have ordered a few glasses from this online store, and so far the experience was good. It's easy to use and the customer service is pretty good. Haven't had issues so far.
Some glasses didn't work out unfortunately. They were either the wrong prescription or wrong size, they resend the glasses and if they don't fit you get your money back.
I am a happy customer. :)
Site easy to navigate however, believe I was unable to enter coupon code, no coupon box to enter code.
Process is fine the quality of the product is poor. The lens are not very good at all.
J'aime beaucoup le choix de lunettes et elles sont toujours correct
Website was easy to work with! Hoping for a good fit when they arrive.
Fast shipping, great glasses, compliments abound! Yay!
Easy to use site and shop and add prescription. Having a hard time returning the pair that are giving me headaches.
EASY PEASY. Everything is so well laid out and it's easy to find sizing information and filter results by exact measurements. Also so much to choose from!
A little convoluted trying to find sizes but otherwise an easy process
This is my 3rd order so far and I love this site and choice of frames and lenses! Good quality and variety of frames, love discount codes and perks!
Like the choice of frames and lenses. My order came in the timely matter. Like the perks. The only issue I have it's that I'm not able to use some of the discount codes emailed to me periodically, only the ones in "my perks".
I still plan to order in the future!
Ordering my glasses was quick and easy, 10/10 recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members