• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

Overview

Extreme Terrain has a rating of 4.5 stars from 7,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 2nd among Auto Parts sites.

  • Quality
    236

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 85.1%
Positive
2,581
Neutral
135
Negative
316

Instant Feedback

34,630 reviews

96
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What reviewers want you to know

Positive highlights

  • The search and shopping experience was quick and easy.
  • Easy to navigate site, quality product, fast delivery
  • 2024 Customer Choice Winner

Critical highlights

  • CUSTOMER SERVICE IS THE WORST EVER.MY REAR SHOCK IS LEAKING.
How would you rate Extreme Terrain?
Top Positive Review

“Pretty Good”

Brian H.
4/8/24

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Top Critical Review

“Still in transit”

Doug O.
4/10/24

Was told Sat delivery then Sunday so dicided to put jeep on jack stands so as soon as they were delivered I could do all 4 brakes. Well still no delivery and Fed Ex states delays. Guess I now have to take Uber to work $$$$. Very disappointed

Reviews (7,082)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1384) shopping experience (416) quality product (228) jeep parts (230) jeep wrangler (236)
Thumbnail of user dougb768
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I ordered custom winch cover, full set of custom seat covers, custom floor mats all embossed with JEEP logo. They were all delivered lightening fast & the quality is awesome. I want to let all the electronically challenged folks know that you can call EXTREME TERRAIN & you will speak with a human representative & place your order thru them. Shout out to Ray S. For doing a stellar job helping me with my order and your follow thru after wards. Good doing business with you.

Thumbnail of user mustafam69
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I ordered my new wheels on a Sunday night and they were delivered Tuesday afternoon. Fastest shipping i have ever experienced. Great packaging and updates. Highly recommended to anyone.

Tip for consumers:
The wheels are amazing and better than i expected. Shipping was the fastest i have ever seen. I ordered on Sunday and all 5 wheels were at my door on Tuesday afternoon. Highly recommend.

Products used:
Rovos Wheels Kalahari Charcoal 6-Lug Wheel; 17x8.5; 0mm Offset (10-24 4Runner)
Item #: TR19701G10

Service
Value
Shipping
Quality
Thumbnail of user brianh3615
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Thumbnail of user jerryl951
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Product selection was considerably easier than most anywhere else I have been. Ordering was a breeze and shipping was damn fast! Installation proceeding slowed due to very hard to remove original bolts. No instructions provided, however was sent the offer to make video for store credit. Will be attempting this no doubt.
Very pleased so far with both price and quality, and will be doing additional business here!

Reason I chose this business:

Came up in the short list dugin online search.

Thumbnail of user emeryd22
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Bought the steer smarts brace and sector shaft support for my Jku. It has a 2.5 lift on 35's with Teralfex HD steering, and control arms.

We all know that jeeps have that "wandering" feeling in the steering, but after putting on the brace, that feeling is almost entirely removed. Honestly it made me excited to drive it on a trip down the west coast from Seattle to San Diego.

Highly recommend, it was built well.

Reason I chose this business:

Shipping, discounts, availability of product

Thumbnail of user philipk494
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I purchased Barricade Rubi Rails; Textured Black (18-24 Jeep Wrangler JL 2-Door) from Extreme Terrain as ET was recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I am very pleased with the product and the short time it took to be shipped to me in New Brunswick Canada. I just received them today so not installed yet but they look great and seem pretty "beefy".

Reason I chose this business:

Recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I hope top make other purchases from ET.

Thumbnail of user geraldw591
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I had blacked an item not available due to being out of stock. I set notifications to alert me when back in stock. I had placed the item in my cart so when I got notified when available I could scoop it up. Sure enough, notification, paid and will be here on Feb 7th 2024. From wanting the item and paying for it is was roughly a month. Extreme Terrain made it easy to bring back awesome products.

Thumbnail of user robertk3989
2 reviews
0 helpful votes
April 20th, 2024
Verified purchase

Nothing against Extreme Terrain, other than they need to choose a better shipping company to use. I have always had bad experiences with deliveries being delayed with FedEx as long as I've had to use them. Tracking stated I would receive my order on Sunday and I didn't get it until Tuesday. But that's just the way it goes with FedEx.
Very happy with my purchase with my flagpole works. It's exactly what I wanted and needed thank you

Reason I chose this business:

Extreme terrain had the flagpole I was needing to put on the back of my jeep. I wanted a one piece durable flagpole to hold my flag and this is exactly what I wanted.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

We are glad you are happy with your purchase and appreciate you taking time to leave feedback regarding shipping.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user matth1238
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Ordering was easy on Extreme Terrain website. They have lots of products to choose from. Unfortunately, I received completely the wrong part I ordered. I then had to upload pictures into the product return link they sent me showing why the part i received was different from what I ordered? Very frustrating and time consuming. Plus, now they will not ship the actual part I paid for until they get the incorrect part they sent me back!

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

We apologize for the inconvenience with your recent order for your side step bars. We understand the frustration of recieving an incorrect item. We're genuinely sorry for any disappointment this has caused.
Should you wish to delve into this matter more deeply, please feel free to reach out to me directly at EXT 1257.

Amy

Thumbnail of user madtownbobm
1 review
0 helpful votes
April 12th, 2024
Verified purchase

After much research, I settled on a product that was available via many sources, including Amazon. I opted for ET because they were easy to reach by phone when I had a question. The price was equivalent with no shipping costs. Product arrived quickly and went on in short order. Will come back to ET again when I need aftermarket options for my Tundra.

Reason I chose this business:

Ability to connect with a "real" person to discuss product.

Thumbnail of user aaronb1292
2 reviews
0 helpful votes
February 11th, 2024
Verified purchase

Ordered a replacement Tailgate Check due to the failure of the original. I chose an "open box", saving money. I am mechanically inclined, but I could not make the new one work. It would bind up no matter what I tried.
Returning involves submitting 6 to 8 pictures, getting approval, re-boxing and a trip to Fed Ex. After it's received, I'll get store credit.
I ordered a Tailgate Strut Kit, to fix my issue. Hopefully, it'll do the job.

Reason I chose this business:

I’ve ordered from Extreme Terrain before, with great success. A big reason are the excellent videos available on YouTube. Another factor is the sale team help and suggestions. Of course, competitive pricing is important.

Thumbnail of user jayh1229
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Super easy to install. Took less than a hour. Fixed the noise problem I was having with the factory because of my 3.5" lift. And also very well balanced.

Reason I chose this business:

Awesome customer service and product selection.

Thumbnail of user jamesj3821
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I came home backing my jeep in my driveway. To find my very expensive package is laying in the middle of my driveway. Lazy careless delivery driver. As a delivery person myself I would be disappointed in myself if I was that lazy.
So needless to say I'm glad nobody just picked up my package, but on the better end. Last time I ordered from you it was delivered to a house 1/2 mile away. Thank goodness the person researched and called and got it from them.

Thumbnail of user bryant528
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Order delivered next day after ordering. Fastest I've ever received anything. Great quality. Description was accurate. Very impressed with the company so far.

Thumbnail of user ricardoq35
1 review
0 helpful votes
May 7th, 2024
Verified purchase

So easy to choose a product. Love the fact that they show pictures of what any product would look like on your vehicles!

Reason I chose this business:

Best selection and prices

Thumbnail of user russelll342
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

Everything went fast and smooth, found handles on there site great price very good condition with a few scratches. Worked out great Thanks

Reason I chose this business:

Have what I was looking for.

Thumbnail of user jamess3769
2 reviews
0 helpful votes
February 5th, 2024
Verified purchase

We wanted to replace the console top in our Wrangler. Extreme Terrain had the correct part! Easily installed and looks good!

Reason I chose this business:

Extreme Terrain has so many parts for Jeeps!

Thumbnail of user brianb4719
1 review
0 helpful votes
April 19th, 2024
Verified purchase

I ordered a speedo gear on 3/8 received it on 3/9 with standard shipping. Love the Super fast shipping. I also ordered a set of led headlights that fogged with in a week, I contacted customer service and they shipped me a new pair and I received them before I had to send the old ones back. No B.S so far with this place! Keep it up

Thumbnail of user chriss5099
1 review
0 helpful votes
April 12th, 2024
Verified purchase

'05 jeep Grand Cherokee- headlight came very well packaged and installed very easy. Looks to be a great quality product.

Thumbnail of user dougj370
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I recently purchased the power stop brake kit and the braided hoses. Upon completing my installation and brake bleeding. I drove down the street to check and come to see that the line blew. As this is Easter and between business hours. Will they honor their services. I do believe the product to be of quality and dumb luck to have received an improper part. But this experience will determine my future with extreme terrain.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your PowerStop Stainless Steel Brake Hose Kit.
I have reviewed your order and I see that your replacement has already shipped.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user jonh843
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Delivery was way sooner than expected and I really appreciate the timing of it! Great service and even better parts!

Thumbnail of user angelicae49
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Was a gift for my boyfriend and he loved it. Easy to buy and lovely fast shipping with secure packaging.

Reason I chose this business:

Good Reviews with Jeeps

Thumbnail of user lancen78
1 review
0 helpful votes
April 28th, 2024
Verified purchase
• Updated review

Extreme Terrain goes the extra mile to be helpful. They answer product questions accurately and have good insight on all the different products they sell. No issues when I did need to return something.
I've been a loyal customer for several years now and simply put, they excel at what they do!

Reason I chose this business:

Been a loyal customer for several years. In the way back, I heard of them from seeing a windshield banner, and began to check out their site. Started buying things there and have been a big fan ever since.

Great web-site
May 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Loyal customer

Thumbnail of user lesliew560
1 review
0 helpful votes
February 4th, 2024
Verified purchase
• Updated review

I chatted with a specialist to see what were my best options for an audio upgrade for my Jeep Wrangler. He sent me 2 great options to choose from. I decided on the Alpine upgrade after much thought. I ordered and receive without a hitch. It arrived in about 3 days. I'm shopping installers now. A review on the sound and quality with pics coming soon.

Reason I chose this business:

I choose Extreme because I can trust secure delivery and quality products.

I was not able to use the coupon offers
July 30th, 2022
Verified site experience
• Previous review
Thumbnail of user jamesm10031
1 review
0 helpful votes
February 27th, 2024
Verified purchase

I was looking at light bars for my Bronco and I was having difficulty finding out of the brackets supplied would work. I used the chatting tool and they asked me if I wanted a rep to call me to talk about it. It's 9:30pm I'm figuring that they will call me back tomorrow morning. Nope, within 3 mins they gave me a call and within 10 mins I found a light bar that worked for my Bronco. Great service

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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