Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
Everything was excellent. The only recommendation I would suggest is to turn on the heat (in the winter) if you have guest checking in.
Our kids and grandkids all joined us for a wonderful weekend in the snow and beauty of the Lake Tahoe area! We all had so much fun playing games and enjoying meals at the huge dining table, and relaxing in front of the fireplace watching football playoffs and some hilarious Jo Koy. Even with all of the snow, we were able to build a fire in the solo stove and roast some marshmallows. We all had such a great time and agreed we will be back here again for more awesome memories!
The property was awesome! Brand new and tastefully decorated. The owners were just as awesome as the property!
One week in a charming bungalow in Patagonia AZ. Melissa, the site contact, was very gracious and helpful.
House was just as described, cute and loved the chickens!
Fun trip.
Met expectations.
Just wish the beds were a little softer
House was wonderful and the guest host was very prompt in their communication
Took many days and several messages to get answers. Also I received a low rating on "house rules" when I spoke to the Owner about it he said there was no reason for the rating and we were perfect renters. Will be avoiding all evolve properties in the future as they obviously have a large disconnect to their owners and renters.
All you get is charges as the property owner. Evolve rented my property and the Guest trashed it and they do not cover the cleaning and damages. They give you run around even though they charge the guest for CLEANING AND DAMAGES
Hi there - we're very sorry to hear this has been your experience! For quick reference, here is a link to our policy that breaks down everything we are able to cover: https://help.evolve.com/s/article/What-damages-are-covered-by-Property-Protection-Plus
We're always happy to chat through any open requests you have to ensure we receive proper documentation and are able to help. Please feel free to contact us on our social media channels at any time. Again, we're sorry to learn of your frustrations and are here to support you during our partnership!
Fantastic place -comfortable and inviting -highly recommended for a great getaway for 2
We enjoyed our rental, booking with evolve was easy. Our unit was easily accessible and was comfortable for our family. We will def book again!
We rented a place on Dec. 19,2023 but realized we couldn't go up on the dates I chose so canceled on Dec. 20,2023. We looked at the credit card statement on Jan 30.2024 and realized we hadn't received our deposit. It took a few phone calls but eventually, they realized they had not refunded us and did so on Jan 30,2024. If we hadn't checked we would not have received our money back.
Hi Rebecca - thank you for taking the time to share about this experience with us. We sincerely apologize for the error and are very glad to hear that our team was able to make this right once you reached out. We appreciate your feedback and hope to have an opportunity to host a future stay of yours.
The view is amazing and nice size bathroom. The bed was very comfortable, we did not end up in the middle. Outdoor seating area was great at night with the heater. We will 100% be back. This is our third year renting from Sliding Rock and this has our best cabin so far.
Cabin was beautiful and the views were amazing. Close to so many things to do. My family had so much fun. Even did some whooping and wood knocking looking for Bigfoot! Thank you for a great vacation. 💜
Very nice…. The place was perfect for us and the folks were very nice and very friendly.
Beautiful house very conveniently located to WEC! We absolutely would stay here again
Studio was clean, had some little extras like k-cups, 2 bottles of water and several kinds of spices and seasonings in the cabinet. Bed was very comfortable and there were plenty of pillows. The WiFi was good enough for me to work online while there.
Highly recommend using Evolve. The home was spotless and well stocked with everything you could possibly need. All linens and towels were provided so that was a plus. Bed was comfortable. Excellent communication from the rental staff - very clear and easy check in and check out information.
Description of the vacation rental was on point and had a lovely time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris - we're very disappointed to hear that this was your experience, especially regarding the review. We appreciate you taking the time to let us know how this impacted your experience with Evolve and will be sure to share your feedback with our team for further review.