• eVoice

Overview

eVoice has a rating of 3.1 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eVoice most frequently mention customer service. eVoice ranks 5th among Call Forwarding sites.

  • Service
    5
  • Value
    4
  • Returns
    2
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
See all photos
How would you rate eVoice?
Top Positive Review

“Customer Care”

Quality C.
10/4/20

I had been kept on hold for over an hour! When I called eReceptionist that day. However, after going through my PA John B. Called me back and was attentive to my queries, resolved the issues and patiently run a tester to make sure all the phone systems are working alright. Happy with the eventual outcome.

Top Critical Review

“Horrible service”

Michelle M.
10/9/21

We just signed up yesterday and we're only able to use it for a couple of calls. They told me my account was suspended for fraud. I asked them to cancel my account and she said that she could not cancel it since it since it was suspended she would send me a number and I can call back and check. I'm calling my bank to make sure they don't run my credit card and I would not suggest these people at all we had nothing but trouble the first 24 hours and possible to get through to customer service and when I did she hung up on me as well so we will not be using the service

Reviews (25)

Rating

Timeframe

Other

Thumbnail of user joela383
1 review
1 helpful vote
February 9th, 2024

My phone and fax went down for my company and I can't get a response online and no picks up. Made me look very bad in front of my clients. This is has made my experience not good knowing I can't get anyone to help. But the sales department works just fine in getting new accounts.

Products used:
Phone line and fax line

Service
Value
Quality
Thumbnail of user pedramr3
1 review
4 helpful votes
December 18th, 2020

DO NOT GET A VOIP LINE FROM THIS COMPANY. They will illegally force you to stay with them by not letting you port out your number to another carrier. They know after a few months, no one would want to change their number for their business and they would stay with evoice because they don't allow portability. It's illegal and someone should stop them from doing this practice.

Thumbnail of user davidp1671
1 review
1 helpful vote
January 14th, 2020

DO not use, free month was cancelled but charge was made to bank. Then refund promised and not at bank 2 weeks later. Cust service said they issued it. So I have to get bank on phone and call them personally to fix it, no help from them.

Thumbnail of user dominicc87
1 review
1 helpful vote
December 2nd, 2019

Worst customer service ever
After 20 plus years with this company when i asked for someone to come out and discuss what i considered to be over charging and out of date account they refused to send any one out and the two people i spoke to didn't care and were outright rude. They then sent me there conditions of engagement basically saying they owned our numbers.

Thumbnail of user dong32
2 reviews
1 helpful vote
June 26th, 2019

"... for choosing eVoice for your virtual phone solution!" I received an email purporting that I had signed up to get an extra phone line, and company would be charging my credit card. I never signed up with them. I do have an eFax account, which constantly promotes getting an eVoice number, which I don't want.
Even worse, the number they assigned me is a "9**" number, so god knows how much people would get stuck with if they were ever to try to call me on this number.

Thumbnail of user arkimj
0 reviews
2 helpful votes
January 18th, 2022

My name is Kim I am a lawyer, DO NOT EVER SIGN UP FOR THIS SERVICE. Online they offer a 14 day trial service "UNLIMITED CALLS' I sign up, I made about 20 telephone calls, E-VOICE stops my calls saying it looks as if my calls are spam. I said no I am returning calls because we are short-staffed due to COVID. I was then upset and told I could get a refund in 30 days. I said refund, I thought this was a 14 day trial. The lady gave me some BS about what I signed up for was not the free trial. I said I did not have other options. I said I am not satisfied, I will call you back. I then get an email from a *******@onebox (which is Evoice) and was told my account was closed due to fraud. I called back and supposedly they are investigating, but was told because I did the service online I would not get the free trial. I said I WANT MY REFUND today, and not I am on hold. E-VOICE IS A SCAM DO NOT EVER GET THEIR SERVICE.

Tip for consumers:
BEWARE when they say a 14 trial period with unlimited calls, this is not the factual case.

Products used:
Telephone Service

Service
Quality
Thumbnail of user charlesl528
1 review
1 helpful vote
April 17th, 2020

Used eVoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log in from my desktop & mobile app. The page is: https://www.ucmmail.com/startpage.asp. It is a totally unrelated Evoice site.

EVoice could never tell me why this was happening, nor what this page is that I was consistently being redirected to, yet insisted they give me a new password over the phone each time it happens. Every new password of theirs would work... until the next time I tried to log in. It was a pretty uncomfortable situation, wondering if they are legit, especially since they could never give me a description of this strange page or why it was even happening from both my desktop and their mobile app.

Since eVoice can't explain this strange page I keep landing on, I recently canceled my acct with them.

All I can say to anyone thinking of using eVoice... you better think twice before signing up with them

Thumbnail of user alexs89
4 reviews
40 helpful votes
October 2nd, 2017

I started their free trial for a 2nd phone line. They took my credit card info, and the site would not allow me to create my account. In the end, it never worked, and they refused to cancel my service. I had to contact the credit card company to dispute the charge.
Stay away, horrible product that does not work, and scammers on top of it all that will take your money anyways.

Thumbnail of user alexs480
4 reviews
24 helpful votes
October 23rd, 2017

Product doesn't work, and once you sign up they did not let me cancel. I had to call my credi card company to dispute the charges. Save yourself the aggravation and stay away from evoice.com

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