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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Great very nice man looking after us. Probably nicest car hire guy I've ever met. However, the system for getting from Athens Airport needs to be made more clear before arrival. You need a clear indication to head to car park and wait for europcar van. We had to ask in terminal and wurk it out fir ourselves. You should send a map link to exact spot for collection and explain to wait fir bks k van and hail driver.
Great customer service, excellent car!
They were very patient with us and informed us kindly of every aspect of the process. The car is in great condition.
Dear Julia,
Thank you so much for taking the time to give us your thoughts. Your comment is valued by Europcar Greece. We value a positive travel experience for our consumers.
We look forward to serving you again in the near future.
Customer Service Team
Everything went well. We got a new car. The staff were really friendly and helpful.
Dear Martin,
Thank you so much for taking the time to provide comments. Europcar Greece values your opinion. We place a premium on our customers having a positive travel experience.
We hope to be able to serve you again in the near future.
Customer Service Team
Service was gently and helpfull. Europcar signs or information on airport was poor. Clear information to confirmation mail or signs to airport hall.
Dear Anttila,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
The customer service is very polite and kind! Probably will use again!
Dear Leonid G.
Thank you so much for your feedback. Europcar Greece appreciates your feedback. It is critical to us that our customers have a great travel experience.
We hope to have the opportunity to serve you again soon.
Customer Service Team
Very satisfied for the professional response of the personnel.
Dear Nikos,
Thank you so much for your feedback. Europcar Greece appreciates your feedback. It is critical to us that our customers have a great travel experience.
We hope to have the opportunity to serve you again soon.
Customer Service Team
Perfect rental. Nice staff. Brilliant car, so far.
Dear Struppe,
Thank you so much for taking the time to leave your feedback. Your comments is important to Europcar Greece. It's critical to us that our customers have a great travel experience on the Greece.
We look forward to having the opportunity to serve you again in the near future.
Team of Customer Service
Shuttle bus was waiting for us outside the airport.
Staff was very competent and nice.
Cars are new: mileage 6km:-)
Dear Ptomasi,
Thank you so much for your consideration. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We hope to serve you again in the future.
Customer Service Team
Very nice and helpful staff,
Very nice office, fast transfer to airport
Dear Aleksei,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We will look forward to serve you again
Customer Service Team
All went well. A lady picked us up at the airport. We didn't wait. She was really friendly. Thanks
Dear Uwe,
It is greatly appreciated that you have taken the time to rate us. It means a lot to us that our customers provide feedback. In order to ensure a positive travel experience, we do our best to ensure that.
We look forward to serving you again soon.
Customer Service Team
Very polite, helpful and friendly staff. Nice brand new cars. Very fast picking up and taking to the airport. Will definitely be back again next time im Athens.
Dear Mr Agathaggelou
Thank you for choosing Europcar as your car rental company and for sharing your experience with us. Your feedback helps us make our services better for everyone.
Our team is delighted you enjoyed your trip, and we strive to provide the best customer experience possible.
Once again, thank you and I look forward to hearing more from you.
Regards
The Customer Support Team
I was surprised that Europcar was the only office out of the terminal. I had to expend time in the minivan to get your offices and to give you back the car, I had to pay 30 extra Euros because my flight to Spain was at 09 am and your office open at 07 am so in order to get time, my travel agency agreed that someone from your company arrived at 06:30 am and I had to pay this extra service. Bad, very bad
Dear Guadano,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. Consider your comment about your booking request i to drop off of the car out of the hours of the branch, we have follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
Everything was nice thanks a lot for the time in Greece.
Dear Mrs Kouliakiotou,
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Team Customer Service
Really easy process to get our rental car and to drive away. Friendly staff and decent little car especially for the price we paid.
Dear Rosie
Thank you for choosing Europcar as your car rental company and for sharing your experience with us. Your feedback helps us make our services better for everyone.
Our team is delighted you enjoyed your trip, and we strive to provide the best customer experience possible.
Once again, thank you and I look forward to hearing more from you.
Regards
The Customer Support Team
Very good car. I got a better car once the avalable one was manual and now Crossland Opel
Dear Mrs Kimmo
Thank you for selecting Europcar as your dedicated car hire company and for sharing your experience with us. Your feedback helps us improve our services for all our customers.
Customer satisfaction is our top priority, and our entire team is delighted you enjoyed your trip!
Thanks once again and looking forward to hearing more from you.
Regards
The Customer Support Team
The staff is friendly and very well trained, actually the best service amongst the rental companies I. Athens
Dear Shetta,
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Team Customer Service
Nice and kind service.
Description how to find the shuttle at the airport Athen could be better.
Dear Thomas,
Many thanks for your rating. We appreciate you bringing this to our attention, we will fix immediately. Your feedback is highly valued by Europcar Greece. We want to offer customers a pleasant travel experience.
We look forward to serving you again soon.
The Team Customer Service
Very polite and helpful staff.
Brad new car.,,,...,...
Dear Mr Theodoros K.
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team customer service
Excellent service. They even called to see if everything was ok and to apologize for the shop being closed when we webt tk pick up th car
Dear Maslaton,
Thank you very much for your kindness. Europcar Greece values your opinion. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Team Customer Service
Polite and most important new and clean car. A Clio
Dear Thomas,
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Customer service department
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Andrew,
We appreciate you taking the time to provide feedback. Your opinion is valued at Europcar Greece. A positive travel experience is significant to us.
Although we agree that signs are needed, due to airport regulations, we cannot place any signs inside the airport or arrival hall. As a result, all directions to find us are on the booking confirmations. Soon, we'll be inside the Arrival Terminal.
We hope to serve you from our new airport branch on your next trip.
Customer Service Team