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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I just received yesterday. Have not installed yet and your asking me to review.
Etrailer service was fine. UPS shipping put it on wrong trucks so took longer to receive.
User Friendly-As soon as the hitch receiver arrived, I set out to install it and 15 minutes later, the job was complete.
Thanks for being the best part of e trailer! Luke, I don't have time to do reviews. It's all great if there was something wrong with the order I would've called you. You guys did great so please don't send me any more of these follow ups just do your job and everything will be fine. I will let you know if any problems exist. Have a great day
I was missing the paoerwork for the trailer. Your service dept was amazing getting my paperwork. Thank you
Great, easy to navigate site! I was looking to replace the plastic knobs on our roof vents, with metal, because the plastic deteriorated after a few years. I found metal cranks with screws going through the shaft, to replace the cheap, plastic knobs.
The cardboard shipping container, containing the Curt trailer hitch receiver arrives damaged. A portion of the hitch was protruding out of the box. Slight paint damage to the receiver hitch. I contacted customer service with pictures and a description of the damage. Within hours I was compensated. Excellent customer service.
Lighting materials needed for hanging fixture are not described. 906/921 LED Light bulbs do not fit fixture.
I understand it is mostly hidden when installed, but the box did not protect it. The paint was worn off the brackets as they were sticking out of the box. The box had big hole in it where someone stepped on it.
Again, it will be hidden, but now not protected from rusting.
Great service & great communication. Fast shipping & installation videos to install new steps. Wonderful quality steps. Will never use Amazon for camper need again.
I asked a question, got an answer, and ordered the part. Super easy, thank you etrailer!
Super easy to order. Part fit perfectly and was easy to install.
The merchandise received was exactly what I ordered. It was easy to order and pay for on the website and it was delivered sooner than expected.
Loved how fast they delivered the product. Quality.
Have used strainer in the past and reached out for our next need. Thanks
I've installed the parts. The directions were easy to follow and and I'm very satisfied.
Good people great service, also came ahead of schedule.
Etrailer is always easy to use! Fast delivery and great pricing!
Got the springs and bumpers on time and had them installed locally. Everything went well.
Very fast and the right product the first time. Enjoying the new tires on my newly restored trailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members