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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Arrived as promised, haven't installed yet waiting on the weather. All hardware and installation information was shipped.
Rec'd order on time. No issues. I'd use etrailer again.
Was the right part, and delivered when you said it would be which is pretty amazing lol
Always have what I need. Fast shipping.
Thanks again!
I have purchased through e-trailer numerous times. Always shipped fast and just as described
I ordered the wrong size and have since sent them back to you...I gave the correct size and part number hoping you would send it along with a bill for any added expense...thanks Tim, *******293
They seem to always have what I need. Shipping has always been prompt and accurate. I have been using etrailer for years and I have yet to have any issues. I keep coming back!
Very easy to order, fast shipping and simple install.
Thank you been looking for those! Bought 4 of them from northern tool and now 6 more from etrailer might buy more if 10 in total are not enough for my project!?!
Etrailer had the specific leafsprongs I needed but they were double the price everywhere else but they were only supplier that could overnight them. Expensive but reliable!
I lost a wheel cap on the road and could it find a replacement part anywhere close by. I looked on your website, sound the part, ordered it, and it was at my house two day after we arrived home.
My product shipped fast and everything was just how its advertised
Will definitely use them again. Very easy and shipment is super fast.
Easy and easygoing and easy and whatever takes 50 characters
Good came on the date it was supposed to shipped right out
Online shopping easy. Prompt delivery. Good quality product
I ordered a New Axle and Hub Kit from etrailer...Came to my door in 2 days! Thanks...Great Service.Now let's Go Fix this thing!
I ordered the rear tie down brackets for my Chevy and had them installed in about an hour Brackets got here in a timely fashion also
This is the second item I have ordered Great place to shop for camper items
One of the best online buying experiences I've had in a long time. I originally ordered two items, only to realize I needed a third item a few minutes after placing the order. I was able to call a live rep in the phone to cancel my original order and add my additional item. Not only did they help me with that, but they followed up a few days later to let me know the item had shipped. As someone who works in the service industry, I applaud your staff and work ethics and you've got a customer for life. Thank you!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members