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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My hitch arrived completely out of the packaging and with significant damage. I notified etrailer of the damage and a replacement ship was immediately sent out and UPS was sent out to pick up the damaged hitch. The replacement hitch was packaged more carefully and arrived without damage. I have already installed the hitch and am happy with it.
From the time I clicked order untill after the bumper is on my truck customer service is making sure I'm happy
Todo lo que encargue me llegó a como lo pedí. Gracias por todo👍👍👍👍
Tires showed up quick and as advertised. Great packaging
On-line very easy once you figure out what you need
Easy to find what I needed, easy to check out. Great selection of high quality products. My items were quick to ship and arrived on time.
Every item I have ordered was just like the original I was replacing.
Very happy with my experience with e-trailer overall. We received the hitch in 2 days time, the box was beat up and a little powder coat was knocked off but I'll fix that, the part fits well.
I like the quick response and swift delivery. Even with the wrong kit.
Found what I needed right away, does the job I needed. Good price and quick to receive.
Fast shipping. Trailer hitch page had a video for installation and pictures to help. Much easier than what I was expecting.
They saved me so much money by having some parts i needed to fix my rv awning!
I have now ordered twice from etrailer and both times received quick shipping and the correct products for our truck/camper with the assistance of their on line search/matching tools. I wouldn't hesitate to order from etrailer in the future.
The item is just what I needed for the ends of my trailer ramps. It is a high quality item and was delivered quickly and packed well. Highly recommend product and seller.
Easy as can be price was fantastic and shipping was super quick
Easy to install, very well made, good instructions included!
This fit perfect, looks to be tough and well put together. Hope it holds up to the UV - time will tell, but I have high hopes.
Receiver as ordered. Appears to be of excellent quality. Should be an exact replacement for lights on my motorhome.
The video is very helpful in replacing the parts I needed to repair my trailer jack
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members