etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Best selection of products, with detailed specifications.
I was looking for a DIY hitch install that I could tackle on my own and I found one here. After watching the step by step instructional video, I figured I could manage it with no problem. Shipping was fast and I should be installing it soon. Great experience!
I have tried shopping on your site before. But the site makes it hard to view items. This item was a simple grounding plug. But more complicated items tend to be tedious to view.
May try again if it gets better.
I was able to easily find the speakers I needed for my elderly boat at etrailer. I also tried other potential sources and etrailer was the most competitive and user friendly site. The speakers were promptly delivered as advertised.
Some things are reasonably priced. Rubber door bumpers are crazy expensive. I don't think I could've found the items in my area.
Excellent company to do business with thanks.
So I will say you are more expensive than our local parts store,
Just handier and have much more product so again thanks, John
It was very easy to online order with fast delivery and great communication.
Found the right part and it was shipped faster than expected.
I will definitely be ordering from here again website was easy to use to find the parts I needed for my camper
Speed was great, which did come at a financial cost seeing has I needed expedited shipping and we are dealing with heavy objects.
Packaging was an issue though, as about 1/4 of my tow hitch was sticking out of the box. It didn't appear damaged and I realize there is little the etrailer can do once they pass it to the hands of the delivery company, but steps in packaging can be taken to help mitigate, and when you pay over $100 just for delivery you feel a bit disheartened when you see stuff like that.
I contacted y'all concerning a specific bike rack for the back of a bumper pull travel trailer. Jesse advised me on the rack to meet my needs, and the other necessary accessories. I placed the order and received it in no time! I can't say enough good things about Jesse, his knowledge and advice, and order/delivery process. Thank you so much!
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…………………………………...Good price
Very easy process to buy and great support.
Worked like a charm.
Very easy to navigate to what I needed. Tons of advice to assist with decision making.
Thanks
Shipment was quick and received hitch complete; no issues.
The d-rings I put on my truck bed are great. Easy to install and a great value.
Good experience, I would use the website again. I don't like that I have to type so much into this survey!
Couldn't ask for a better experience from the website allowing you to find everything you need for your vehicle to the quick shipping and follow-up emails
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members