• Eternal Clear

Eternal Clear

Overview

Eternal Clear has a rating of 3.6 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eternal Clear most frequently mention high frequency, and skin care. Eternal Clear ranks 33rd among Beauty Products sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    18
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

Instant Feedback

17 reviews

5
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How would you rate Eternal Clear?
Top Positive Review

“Dope products! Dope company”

Diana S.
9/19/22

WOW! I own two high frequency devices and this is my favorite! This one is light but not cheap. Easy to use and very well made. I use it for various tasks and it always works. I've used it on blemishes, cold sores, fine lines on my face, etc. It's even on my two teen daughters. I get the same benefits from this device as I do when I visit my esthetician, but at home. It's a must-have for your beauty routine!

Top Critical Review

“Scam company. Non operational.”

kristy p.
10/12/23

Ordered on 22nd sept 2023. 2 weeks later, no news on shipping. The website said 24 hour shipping. I emailed 3 times, IG DM & commented asking for cancellation. Never got a reply. I have just gone to their website- and it has been completely removed. They owe me $200.

Reviews (55)

Rating

Timeframe

Other

Thumbnail of user dianas1263
1 review
0 helpful votes
September 19th, 2022

WOW! I own two high frequency devices and this is my favorite! This one is light but not cheap. Easy to use and very well made. I use it for various tasks and it always works. I've used it on blemishes, cold sores, fine lines on my face, etc. It's even on my two teen daughters. I get the same benefits from this device as I do when I visit my esthetician, but at home. It's a must-have for your beauty routine!

Tip for consumers:
I tested the waters so you don't have to lol

Products used:
Pro wand and serums!

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborab99
1 review
0 helpful votes
April 5th, 2023
Verified purchase

Just a friendly advice if you're from EU - the plug for EU is not compatible for our pockets so you'll need to buy yourself one. Still haven't used the wand but from the few seconds that I turned it on it seemed pretty much same as my esthetician has - only home version.

Thumbnail of user elie35
2 reviews
0 helpful votes
September 24th, 2022

My wife likes to use skin care products and when she got this. It was nicely packaged and felt really good. She wears a thin layer of gauze over her whole face when she uses it so that she can move it around in circles more easily (avoid using it on eyelids). So far, she really likes it and if you are interested in skin care like my wife is I highly recommend buying this for yourself.

Thumbnail of user happymomo
1 review
2 helpful votes
September 30th, 2022
Verified purchase

My daughter refused to take any pills or use anything topical on her skin, so it was tasked to find an alternative for her. After searching online, I found this product and bought it on a whim. After convincing her to use it (she was deathly afraid of the thing!), she absolutely LOVES the wand. She uses it religiously, and her skin went to very acne-ridden to beautifully clear. As a teenager, this has been a life changer for her.

Reason I chose this business:

I read the reviews and saw ads for the product on Instagram and Facebook.

Thumbnail of user jessicat1334
1 review
0 helpful votes
May 12th, 2022
Verified purchase

I never really wrote reviews but this has been a life changer for me. I get really bad acne and this is the only this that has helped! I've done all the creams x curology, and even other high frequency product ripoffs but when my esthetician told me this brand was different I had to try it. And I have not been disappointed

Their customer service was amazing and they're always sending useful email content.

Tip for consumers:
Adding the serums made a huge difference for me. I’ve used them for a few months and I love em so far.

Products used:
Wand and serums subscription

Thumbnail of user coletteg61
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

The argon wand separated from the argon with minimal pressure. The Hydra dermabrasion does not emit water with all of the included inter changeable heads.

Reason I chose this business:

I choseeEternal Clear because I didn't do enough research.

Thumbnail of user leenar13
1 review
2 helpful votes
March 27th, 2022

Thanks eternal clear for refunding the amount. I waited for nearly 9 months, but am glad you made it sure that you wouldn't disappoint your customers.

Thumbnail of user allyak
1 review
0 helpful votes
September 27th, 2022
Verified purchase

The product was good, I noticed improvement with skin and hair when I was consistent. However. My product stopped working within less than a year. I think that product warranty's should be offered if this is a common occurence, especially when Amazon has much cheaper alternatives that have near identical designs.

Thumbnail of user kristyp151
1 review
0 helpful votes
October 12th, 2023

Ordered on 22nd sept 2023. 2 weeks later, no news on shipping. The website said 24 hour shipping. I emailed 3 times, IG DM & commented asking for cancellation. Never got a reply. I have just gone to their website- and it has been completely removed. They owe me $200.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandyh629
1 review
0 helpful votes
February 19th, 2023
Verified purchase

Took a long time for shipping. Product is very small but I haven't tried it yet.

Thumbnail of user edithg93
1 review
1 helpful vote
May 17th, 2022

Very good product. Proffesional quality.
Will recommend to anybody who wants a professional treatment at home.

Service
Value
Shipping
Quality
Thumbnail of user ermiasl1
E E. – Eternal Clear Rep

Hi Edith,
Thank you for reaching out and letting us know about this. We've sent you an email and also a private message requesting the details of your order and issue. We haven't heard back from you yet. Please get back to us as soon as you can so that we can look into the issue and get this resolved for you as quickly as possible. We look forward to your reply!
Best,
Eternal Clear Customer Success

Thumbnail of user juliemarceller
1 review
0 helpful votes
December 10th, 2022
Verified purchase

Thanks nice packaging too. Recommande
Easy to use

Thumbnail of user faithk74
1 review
0 helpful votes
September 26th, 2022

Great product. Recommend. Not many beauty/anti-aging products actually work, but this one does! I can see and feel my face, jaw, and neck tightening. I'm afraid to leave this at home while traveling abroad! WORKS. I live in the UK and shipping from the US was faster than expected.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannaj110
1 review
0 helpful votes
December 11th, 2022
Verified purchase

I got an email that said it was supposed to be delivered earlier than it was. I tinted the order to make it in time for a consolidation service to me sent to me in the Philippines but it was delivered late so I had to pay a separate fee

Reason I chose this business:

I love their products

Thumbnail of user bellae22
1 review
0 helpful votes
September 23rd, 2022

I never review. But I had to. I wanted to write this because I truly believe this tool can help so many people who are struggling with breakouts! I've tried everything and nothing works faster. This kills bacteria on the skin's surface. In just a few uses, I saw amazing results. After 5-6 days, my skin looks and feels great! Thank you for this low-cost tool that works. I can't wait to try more of their products!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissam1272
2 reviews
19 helpful votes
February 7th, 2021

This company uses aggressive Facebook advertising with fake reviews. After I made the purchase I realized that the reviews and product photos on their website were from other product's Amazon reviews. These products were a similar device selling at a third of what Eternally Clear is. The wand itself arrived, the quality doesn't seem great for the high price tag. What got me really frustrated was that the reading materials that the website claim are included in the box; a guide, instructions, and support manual were missing. I contacted the company to ask if I could have these materials sent to me and received no response. I then requested to return the item, the website states a 10 day return policy then they responded refusing to accept my return. They say that they do not send manuals with the product and will not accept my return. This is not a good company to deal with, I suggest purchasing yours from the company on Amazon that they have taken the reviews from. You will save a lot of money, receive all of the said included materials, and be able to return it if you aren't satisfied. Other companies also offer a warranty. I hope to bring awareness to a dishonest business and help others from making bad shopping impulses.

Tip for consumers:
Stay clear of Eternal Clear and seek your product elsewhere. They are like many electronics made in China but sold with various brand names, you can find a better price from a company that will honor their own policies and some even offer a warranty.

Products used:
High frequency wand

* Eternal Clear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rhealynd
1 review
0 helpful votes
December 9th, 2022
Verified purchase

I didn't use it yet, not yet not yet not yet not yet not yet

Thumbnail of user sapt
1 review
0 helpful votes
October 20th, 2022
Verified purchase

Just received my order. Can't wait to use it & see result.

Thumbnail of user kayliew7
1 review
1 helpful vote
November 16th, 2022
Verified purchase

The suction was too strong even on its lowest setting.

Thumbnail of user kathrynh702
2 reviews
0 helpful votes
January 13th, 2023
Verified purchase

Not the fastest shipping. Packaged very well, overall wonderful product.

Reason I chose this business:

Great website

Thumbnail of user agnesh52
12 reviews
6 helpful votes
October 12th, 2022

I got the high frequency wand and used it every other day to stimulate my skin. I used it twice a week. My skin was definitely stimulated and looks younger. Nobody believes I am 71. When I had a problem with the wand they sent me a replacement immediately without asking questions and without asking for the original wand back! Rarely do we see such service. Great team.

Value
Thumbnail of user anyab28
1 review
1 helpful vote
March 22nd, 2023
Verified purchase

My skins never been so clear and I've only used it less than two weeks. I can't wait to continue seeing results. I don't get new breakouts anymore and it's quick to heal redness and scars. The company also responds quick and was very helpful.

Reason I chose this business:

To get rid of acne and scars

Thumbnail of user ez25
1 review
2 helpful votes
May 13th, 2022

I've tried a lot of high frequency machines to help clear up my skin is this by far the best. It's super easy to use and the serums really helped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudiaw175
1 review
0 helpful votes
September 27th, 2022
Verified purchase

At first I was disappointed, since it took 4 months to arrive, but it was worth the waiting. I use 3 or 4 times a week, in circular motion and I have seen how my skin glows, looks younger and the black stains are almost gone. I totally recommend the wand in combination with the vitamin c product and daily face cream.

Thumbnail of user samanthac797
2 reviews
2 helpful votes
June 1st, 2022
Verified purchase

I purchased their high frequency wand last May and it's completely stopped working. Current doesn't not run through any of the attachments. When I contacted their support team I was told since it was over the 90 day period there was nothing they could do to help. I should have trusted the bad reviews.

Tip for consumers:
Buy a wand elsewhere

* Eternal Clear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user ermiasl1
E E. – Eternal Clear Rep

Hi Samantha, I'm glad we were able to speak and get your issue resolved for you. We hope you enjoy your replacement wand! Looking forward to hearing your feedback soon!
Best,
Eternal Clear Customer Success

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user ermiasl1
E E.

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