• eTags

eTags

Overview

eTags has a rating of 4.5 stars from 410,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eTags most frequently mention great service, credit card, and registration renewal. eTags ranks 1st among DMV sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 85%
Positive
437
Neutral
30
Negative
47
94
See all photos

What reviewers want you to know

Positive highlights

  • We didn't receive a renewal notice in the mail, but we're still happy you had the online process available.

Critical highlights

  • I saw ETAG convenience fee... also strange that the total payment was not calculated BEFORE credit card accepted.
  • The amount of service fees that are charged for renewing online are too high, specially during these times of Pandemia.
How would you rate eTags?
Top Positive Review

“Easy & fast vehicle registration”

James I.
3/31/24

Etags, makes renewing your vehicle registration a breeze. Instead of going to the DMV, and waiting in long lines. Etags, you can do online from the comfort of your home, and the price of your registration renewal is bout the same you would pay at the DMV. Etags charges a small convenient fee but it's worth itI got my temporary registration fast just downloaded it after payment was made. Then about a week later in the mail I got my registration and tags.

Top Critical Review

“$50 scam”

Jay E.
2/18/24

For $50, the tags should have been hand delivered in a silver platter with caviar. Now I'm doing your work for you by confirming delivery? Didn't Biden pass legislation on scam fees. This is taking advantage of people by forcing an extra charge on them for something people need to do every year. Drop the price by 80% and then I'll give you another star for moving up from scam to hustle. Just because I have to renew my vehicle registration, it shouldn't make me a mark.

Reviews (410,888)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (262) service fee (233) renewal notice (143) registration fee (92) processing fee (70)
Thumbnail of user jamesi908
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Etags, makes renewing your vehicle registration a breeze. Instead of going to the DMV, and waiting in long lines. Etags, you can do online from the comfort of your home, and the price of your registration renewal is bout the same you would pay at the DMV. Etags charges a small convenient fee but it's worth itI got my temporary registration fast just downloaded it after payment was made. Then about a week later in the mail I got my registration and tags.

Thumbnail of user jamesp5450
1 review
0 helpful votes
February 18th, 2024
Verified purchase

It was straightforward to register my wife's car in CT. I received the final/approved registration within a few hours of online payment.
I do believe the fees charged were very high.

Thumbnail of user samanthad808
1 review
1 helpful vote
February 6th, 2024
Verified purchase

You sent, and charged me twice for my sticker and registration for tag JGI. I53. Please refund one of them or I will have to contact my credit card company to dispute the transaction duplicate.
Thank you. The other 3 were fine.
Samantha DeVine
*******389

Thumbnail of user elizabethv1277
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Got them with in a week thank you great service I will let all my friends and family know how quickly your office responds to on line service

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you Elizabeth. We very much appreciate your recoemmendation.

Thumbnail of user robetth1
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I applied for and paid for my e-tags in December. I never received them. I was informed by email that my registration was expiring at the end of January. I then checked on line and was informed that my registration was renewed. I then tried to use the chats service and was informed that it was an issue I needed to speak with a representative about. I called three times and was disconnected each time before anyone answered. My only recourse was to apply for replacement stickers at my own expense.

* eTags attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stanleym345
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

The site wouldn't accept my e-signature though the money had already been taken from my account. I received several notices that I needed to complete my order so I finally called. I was told the order was being processed and should be received soon. I did get it but it was confusing that it wouldn't accept my e-signature when typed identically with the way they had it spelled.

Thumbnail of user nancys4066
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Good service...much easier than going to the MVB. I wish they had a live operator to answer

Thumbnail of user swapnila2
1 review
0 helpful votes
February 25th, 2024
Verified purchase

It was very good service. Quite impressive.

The title reached on time and was exactly what I needed.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

This is great to hear! Thank you for sharing, Swapnil.

Thumbnail of user jaye86
2 reviews
1 helpful vote
February 18th, 2024
Verified purchase

For $50, the tags should have been hand delivered in a silver platter with caviar. Now I'm doing your work for you by confirming delivery? Didn't Biden pass legislation on scam fees. This is taking advantage of people by forcing an extra charge on them for something people need to do every year. Drop the price by 80% and then I'll give you another star for moving up from scam to hustle. Just because I have to renew my vehicle registration, it shouldn't make me a mark.

Thumbnail of user annaj1091
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Renewing my registration with Etags has never been so easy and very convenient since sometimes it's hard to get an appointment or getting to the DMV

Thumbnail of user sergeis36
1 review
1 helpful vote
March 16th, 2024

It has been more than 3 months since I ordered a registration renewal. I have never received it. The only thing I got is a digital copy. Customer service are helpless. They have no clue how to solve this problem, they have no clue why I haven't received it. They wouldn't provide me with a tracking number so I can see they sent it to me and track it. Terrible…

* eTags attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user stanleya117
1 review
0 helpful votes
December 24th, 2023
Verified purchase

Quick easy. Still waiting on registration as I ordered a week ago.
Can update survey with all perfect reviews after registration has arrived

Thumbnail of user mikef1688
2 reviews
0 helpful votes
February 14th, 2024

I was skeptical at first, but six weeks after my order I received both my NPO Registration & Duplicate Title.

After getting burned by both AAA and the DMV, eTags navigated the order with bi-weekly updates.

Thx Mike F.

Tip for consumers:
👍🏼👍🏼

Products used:
Title Duplicate & Registration out of State

Service
Value
Shipping
Returns
Quality
Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you for taking the time to write this review Mike. We have shared with Pricila along with the rest of the company. We appreciate you!

Thumbnail of user claytons195
1 review
0 helpful votes
January 31st, 2024
Verified purchase

All went well. Easy to use. Quick delivery. Worth the price to save a trip.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you for the nice review Clayton!

Thumbnail of user davidg6923
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Fluid, intuitive process. As advertised, quick and easy. Received registration and new sticker in a timely manner

Thumbnail of user etagsg
ETAGS S. – eTags Rep

We love your review, David! Thank you for taking the time to write.

Thumbnail of user mikek2014
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Helped arrange shipping to my out of country address. So I could sell my car from overseas.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

We're happy we could assist with that. Thank you for the review Mike.

Thumbnail of user carolynb1730
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Fast and easy. But it have been given a choice of more than one (1) year. I looked and only saw for 1 yr.

Thumbnail of user beatrize21
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I order my tittle and 3 days later I had it in my door. Sounds like an expensive expense, but when you think about the value of your time, the pain to get an appointment, the fact that you don't have to do anything else but wait and the free time you earn, each cent is worth.

Thumbnail of user kathleeno1001
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Fast delivery and easy to use the website. I do not know what else to say.
I would recommend it.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Many thanks, Kathleen. That says it all! We appreciate the review.

Thumbnail of user stevem3687
1 review
0 helpful votes
May 7th, 2024
Verified purchase

This was the best license plate renewal process. I've ever had. Keep up the great work Lee County license team!

Thumbnail of user ericm2565
1 review
0 helpful votes
February 12th, 2024
Verified purchase

The system was very easy to use and follow. It took only a few quick minutes. Very efficient and effective.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you Eric!

Thumbnail of user barrilacraig
1 review
1 helpful vote
February 29th, 2024

I'm disputing my charge. They lure you in with what appears to be an easy online process than ask for information that the DMV doesn't even require. They want me to do a VIN identification for a small inflatable boat trailer. How ridiculous. Don't use these people.

Thumbnail of user debbiec1369
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Pretty straight forward and easy. I had no issues and they arrived quickly.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you Debbie!

Thumbnail of user laurelo74
1 review
0 helpful votes
April 24th, 2024
Verified purchase

3 cars and a motor home parked for 4 to 7 years in dead sister's back yard all given to her by me. She has been dead for 2 years and the cars have been stored on private property for 4 to 7 years. All I get from you guys is bul$#*! about how to fill out obtuse forms. You have her death certificate, the probate papers giving me authority over her estate. 7 revisions so far and no progress. $#*! you! Take my money and shove it. You are what is wrong with California government.

Thumbnail of user violets93
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy to request etags but I did not realise that I would be paying extra fees for the experience. Then when I did receive registration card and tags in the mail I received them for another person with a different vehicle. I called immediately to have proper tags sent to me which I received in a few days. Altogether a very disappointing experience.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Violet, thank for this feedback. Our apologies for the shipping error and inconvenience. We have issued a refund of our $19.95 Service Fee. We appreciate you confirming receipt of the replacement.

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.

Business History

eTags Launches Registration Renewal Service in Florida in December 2014. eTags Launches Registration Renewal Service in California in September 2015. eTags Launches Registration Renewal Service in Maryland in October 2016

Company Representative

Thumbnail of user claudias39
ETAGS I.
eTags Team
Typically responds within 2 hours

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4.5
410,888 reviews
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