eSalon

E-Salon has been my go-to for fantastic hair long before the Pandemic. It's been a game-changer, especially considering the exorbitant salon costs and frequent appointments I used to endure. Their professional-grade products, accompanied by detailed instructions and support, have truly transformed my routine.

One impressive feature was the toning mask included in my highlights kit, which not only prevents brassy tones but also doubles as a post-highlight conditioner. Even my colorist was amazed when I mentioned it! The compliments I receive on my color are constant, and it always surprises people when I reveal that I do it myself.

The support from my e-Salon colorist has been exceptional; I can ask questions and receive detailed email responses, even with her direct phone number for more personal discussions. Their proactive approach, like calling to confirm orders that might overlap or helping me adjust my auto-ship frequencies, has made the experience incredibly smooth. Plus, temporarily un-enrolling and re-starting is hassle-free since my information is securely stored in my account.

I can't sing enough praises for e-Salon - they've earned in me a customer for life!

One of the very bad experiences with this brand. Never thought I would ever say this. I placed my first order but couldn't use it due to health reasons but I realized my next order was also placed with double price along with shipping fee. As soon as I saw that, I canceled my subscribe and raised to customer support for cancelling the order, but their was nobody available either on email, nor on call and I kept trying so I can reach out to someone and my order coukd be canceled. Unfortunately they responded after 2days over my email, stating the order is already shipped and only thing I can do it return once I receive it bearing the reverse shipping charges by myself. With that in mind, I already was charged a £5.99 shipping for the order I wanted to cancel making it a total of £27.99 and if I return that, I would again be paying some £10(approx).
I really felt due to poor customer support from this brand, I have been charged for no reason.
I would never recommend this brand, forget about how the product is, their service is awful.

I was charged and recharged before i tried this product which was recommended by a friend
Very disappointed.
Colour is patchy
And my hair feels bad. Regrowth back after one week.

I decided to try eSalon for a change. My first kit came in December and it didn't cover my gray hair. The second kit came and when I mixed it the became very hot then exploded. The mixture got the back splash, my cabinet, and my ceiling.

I can't get refund on the first kit and the instructions they set me to remove the stains didn't work. When I asked to speak a manager (after three phone calls) they told me one wasn't available and they wouldn't take down a message.

Thank you eSalon my kitchen now looks like a homicide scene.

While there was nothing wrong with the product itself, where this company lets itself down is with their poor customer service. Like too many British companies, they seem to have absolutely no concept of how decent customer service can actually increase their sales. I paid 11 euros for my initial hair dye, was told nowhere that this was an introductory offer, then when it was time to order the next one, was informed that it would cost 29 euros - so almost 3 times as much. When I commented about this to them, the same people who had been sending me fake friendly emails asking me to tell them what I thought of the colour, were now unresponsive. Truth be known, this should have been an opportunity for someone from their staff to communicate with me, and maybe convince me of why, even at the greater price, their service/product was worth it, but I got nothing. When I commented a second time, basically stating that their lack of communication meant that I would be unlikely to recommend them to a friend, I still got no response. A company with good customer service could have possibly kept me as a customer. Instead, I will never order from this company again.
UPDATE: Possibly because someone from esalon has read this review, I've just today received an email response to the very first message I had sent them 1 1/2 weeks ago, wherein they seem to be taking the advice I wrote in this review above. While their response came a bit too late for me to completely change my opinion, I do appreciate the effort, and have raised my rating from 1 star to 2. Perhaps they'll turn things around. I do hope so, because their overall concept is good if they can make it work.

I recently bought a Tint Rinse from eSalon.com which supposed to reduce unwanted tones and add shine to the hair. I have medium brown hair. I dyed my hair a couple of month ago and now trying to grow my natural color. I wanted to get rid of the rusty red tone in my hair. This shampoo did work. You have to wet your hair smooth the Tint Rinse and leave it on for 3 min. The wash it off. While they recommend to apply it after shampooing i use it as shampoo because it does foam.
The only thing i don't like that it seems like they advertise this tint rinse for all brown hair but that is not how it works. The rinse is dark green which means it will mostly work to eliminate reddish tones. It did not work for me when i balayage my hair and it turned rusty light brown color, lighter than the first time i used the tint rinse. I had to buy a blue shampoo to get rid of that hues.
Also its not very cheap product. One bottle 3.9 fl oz is 15$. They do have sales and free shipping promotions.
The rinse is very liquid and does last long enough for me.
They pack it nicely and ship quickly.

It was cheaper to buy when I first subscribed...like £12. Over the 2 years i've been using it and buying it, it's hiked up in price to £25;plus postage and packaging.
Which is insanely expensive...
Given that I can get a colour at a hairdresser for like £39.

Its okay the colour is okay but definitely not worth this price I'd say it's slightly better than nice and easy but not much it's still full of bleach

Since my salon was not seeing clients due to "The Vid" (now back at limited capacity) and I'm not special like Nancy Pelosi, I thought I'd give this a try. While I appreciate the concept, I'm honestly not impressed. Truth be told, it has to be difficult to try and consult clients and estimate hair color through photos and descriptions. Everyone will see/interpret things differently. I had no issues adjusting my color with the colorists (they were pretty patient with me, I'm a particular $#*!), but I'm just not thrilled with how drying and inconsistent the color is. I've done my own hair FOR YEARS prior to seeking out a salon, and even have a couple stylist friends (unfortunately they live far from me) who've educated me on this and that. Never have I had such a patchy outcome than I have with this color. They only offer a liquid color, so that should've been my first clue that this would wreck havoc on my perpetually parched, 2B/C, prone to frizz hair. They do offer add-ons like weekly masques, moisturizing conditioners and shampoos, as well as other styling products (their root lift spray is the best I've tried), and I have the deep repair conditioner... it's ok, but smells divine. I will give them one more shot (going with the three strikes rule); if I'm still "meh", I won't use them again. They're not off to a great 3rd start though, I was informed my order shipped 2wks ago, but I have not received it yet. Last tracking update via USPS was a week ago, I'm not sure who it falls on at this point.

Tried this product, was not overly impressed, poor colour and coverage. Wrote it off as error on my part. Find they have kept my PayPal information and billed it more than twice the original amount for this inferior product. I looked at my PayPal account and find that, without my knowledge or authorization they made it an ongoing purchase which I have now canceled. BEWARE

I'd been going to a hair salon my entire 'gray' life. I'd spend between $150-$200 every 6 weeks. I started using eSalon over a year ago. Not only does my hair turn out exactly as I want it but it's saved me tons of money.

When I ran across an ad for eSalon recently, I was intrigued but not convinced that they could actually formulate a custom color that would not only match mine, but also deliver a product that was safe and easy to use. My gosh, was I ever wrong. My daughter came over and painted my roots today, and I'm thrilled with the results. The product perfectly blended with my existing strawberry blonde color, and I know from experience that red tones are tricky to work with. I don't know how the hair color wizards at eSalon do it — and at such a reasonable price! — but I'm a believer. Thank you so very much!

I wanted an all over color, they e-mailed me and suggested blonde highlights. Mind you. They added only to highlight the grow out. My hair is literally orange and in patches of colors. Sent them an honest review and no response. Going to the salon on Sunday to get it fixed. They should refund me and have t heard a peep from the company. Good news, I get to walk around for a week looking like this! Nice Save your money, I think I paid $50-60 for the kit and with $150 to get it corrected I'm looking at $ 200 and more hair damage.

I was so sick of the dye I was purchasing from a salon. I thought I would try e salon! From the dye custom formula, 2 pairs of gloves, dye color wipes and protective Vaseline like, but so much nicer formula. The instructions were so big and clear, I have vision issues. I appreciate everything they included. I was absolutely floored with the shampoo and conditioner trial sized kind. Worked like moisturizer magic! My natural hair is red,blonde. This color was so fantastic and shiny! Being an older lady, I'm almost 46, I was skeptical. I been dying my hair since going white at 42! WOW, this stuff is great! Just wanted to share the positive results! Hit it out the park! Thanks e salon!

At least it was easy to cancel…the dye deposited zero color. I tried to used this late at night before a meeting the next day, guess have to use eyeshadow to cover my roots. So angry.

I used it twice and will not be using it any longer. It costs about three times as much as the store-bought color I used to use. Not much different in color quality and made my hair much much drier. I canceled my subscription and will be going back to my previous product.

I have used this product for 9 years approximately 20x a year. I know how to dye my hair. I dyed my hair in July the same way I always do. Second bottle of dye seemed warm/hot when I mixed it for the "ends" and exploded all over my bathroom. Hit the wall 9' feet away, stained the wall, my clawfoot tub and my oak flooring. Thank God I had left the room for a minute or it would have probably blown up in my face and blinded me. I contacted eSalon as I researched and saw this is a reoccurring problem with their product. They said all they could do is refund the cost of the kit. No help with repairs. Very cold, computer responses. They know this is happening and are not doing anything to protect their customers.

Ordered Jan 19, tracking number says it doesn't exist when you track, and they told me they will do nothing until Feb 17? 30 days to get hair dye?
Don't even try it. Such a scam.

I ordered color and it was stuck in Orlando for 3 days and not going anywhere. I called customer support and lady stated she would send out another batch priority mail and should have within 2-3 days. I now get notification that I will not receive it till 5 days later. I called again and they stated they only quote business days. Bottom line use a different shipping method. USPS is NOT reliable and your company will be losing money by sending out "free" hair color everytime USPS doesn't deliver.

After years of using eSalon, I sustained a chemical burn on the surface of my palm. If I had already removed my glove, it probably would have been more than a surface burn. I have been crying worrying that my hair might fall out or break! The remaining color (this is supposed to be mixed with water and applied before rinsing) came out of the bottle like a volcano, and the bottle was hot to the touch.
I don't know what they did to my hair coloring, but I will NEVER use their product again.

I saw the ad to get a personal call and specific products. I've spent years doing my own hair since salons rarely impress me. But trying cherry red (literally the name of the color I'm using), I thought I definitely could use some help and tips. I sent my cherry red hair pick in (attached) as instructed and signed up. I received "medium brown/dark copper" hair coloring and dark auburn root spray (looks dark plum on); no phone call, just an email telling me my personalized package is on the way. Seemed very fast! The package was nicely boxed, I like the drip-cape. But I felt ripped off. When I finally emailed them about my disappointment I did get a call -- she told me that I had to tick the box to get a call on the original order (no such directions) and then actually sent me an email to walk me through doing a strand test to see if maybe the product they did send was going to work for me, as if 1. At 62 I've never done a strand test and 2. I must be too stupid to know what color would or wouldn't work. She claimed they would refund me if I was not satisfied but I've spent enough time on this already. Other than doing a review, I'm done spending anything on this bs company. Personalized my butt. At least at the beauty supply store I can pick something resembling my actual color. Imagine L'Oreal charging another $20 per box so that you can sign up to be sent endless emails and advertising along with the wrong color. (This site asks me what products I used, but I think it means what products I purchased. I did not use any of the products sent to me by eSalon.)

I ordered demi permanent and am happy with the color and it has lasted longer than I expected! Usually red shades don't last long on my hair but this one did. Very good customer service. Easy to use, I have long fairly thick hair and one bottle was plenty for my hair. Not sure what others are doing to not get good results?!?! My one complaint is my hair feels drier than usual, but it is winter and a draught so that might be part of it. Would use again!

First order, pretty good, 2nd order was absolutely horrendous! No grey coverage, color was totally off from the first. Terrible customer service once I complained. The bottle literally started to explode within 5 min, which did not happen with first order. Not a consistent product. Will never use use this company again. The quality of my hair feels terrible now I am very worried something was seriously wrong with this product that ruined my hair. I have a salon appointment soon to hopefully recover from this disastrous hair product. I'm very experienced at coloring my own hair, this is not something I'm an amateur at so no this was not user error. I have yet to hear back from esalon. DO NOT USE THEM! Just spend the extra money do to a reputable salon!

I've been using Esalon for over a year and I like it. The color is great hair is soft. Little pricy.