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eReplacementParts Reviews Summary
eReplacementParts has a rating of 2.7 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 2nd among Appliance Parts sites.
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One of the most pleasant experiences in e-commerce. Priced well and super fast shipping, had the parts within 2 days. Catalog was easy to follow and parts were made easily accessible with pictures for clarity and comparison. Will buy again, great business!
I've been using this site for years they have every part your tools need and the diagrams are extremely helpful
The parts were not right (to long) But I was given a full refund and it felt like they cared. I would try them again and know that they had my back.
Order was placed on 12/31, was not shipped until 01/19. FedEX upon delivery failed to deliver due to damage. I appreciate FedEx doing their part, but there has been no communication from ereplacementparts.com regarding this. This is not the first time ordering from them and I wish there was a better alternative rather than paying almost double the price from other sites.
My metal pan came with a label that would not peel off. Guess what happens when you scrape it off. Your new pan is scratched. Maybe they should use labels that are easy to remove or put the label on the underside of the pan. Good price and slow shipping.
This was my first time doing business with eReplacementParts and it was a good experience! Tracking information was provided promptly and the part I received was in good condition and worked properly.
Asked for a replacement pad for a de Walt 5" random orbit sander. The website showed a single 5" pad and I ordered it. It was the wrong pad. When I called they said they did have the right pad and I could return the wrong one. Just too much hassle. I think they should have then just shipped out the correct one without making me go to the bother of the return.
I ordered two parts for a toaster - one that fits on the left side and another that fits on the right side. Although both were initially out of stock, one part came in and they kept track of it while the second part was still on backorder from the manufacturer. When the second part came in, both were shipped together, well packaged, and quickly from the time the parts were declared as ready to ship. Throughout the entire process, they kept me well informed.
I have ordered other parts from them before for a washing machine they the parts at a fair price. They sent the parts out as quick as possible
The part came faster in the mail than I thought. I am so thankful that ereplacemtenparts has still the parts I am looking for. Best place to shop. Prices are good. Packaging is just right, not to big.
Received with zero packing. Broken. Disappointing. Need refund today. They want more for a review. Stupid
I needed new drag washers for my obsolete Ocean City fishing reel. After locating (elsewhere online) the acceptable Penn replacements, I quickly found and ordered the new washers from eReplacementParts.com.
They are very helpful, will spend time with you trying to find the parts you need. Will advise on what your problem is and will find a solution.
How great to be able to replace parts of my appliance instead of sending it to the landfill! You are doing us all a wonderful service! And thank you for your rapid response. I received my order very quickly - no hassle
I was able to locate difficult parts that I needed for my mower. Everything was sent out as promised without any issues
Ordered a part that I needed on January 10, had to pay for shipping which in this day and age is ridiculous to say the least when you're spending $75 on one part for a vacuum. Today is January 25 and I have still not received my part and it has not moved locations according to the tracking information in five days now. Missed out on being able to complete a job that I was asked to do because this part still has not arrived.
I ordered for the first time and was very satisfied! Parts were reasonably priced and shipped to my house very quickly. I will definitely order from them again.
Didn't got all that was in the picture. That's way it's a one star. Do not recognize buying frome here. Also they don't contact you back in there email.
ereplacementParts.com shipped exactly what I ordered. Problem is the pat was not correct. I called to see if I could order the correct part and the customer service lady was very helpful. She not only got the correct part ordered and shipped she offered to take back the incorrect part. Great customer service!
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members