On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to use web site, great prices also. Being a football coach I will be using this site a lot
Thank you
My experience with Epic was great. My order came before the time that I was told. I love the tissue quality.
Very easy and it's clear
I had to exchange my original order because of size, the exchange was handed very professionally and the new order came and was the right fit. I have since passed on to friends about your company and they said they are looking forward to ordering from you.
Good so far...I will say this though - the package didn't have any paperwork no return label and the item was in a huge bag giving the impression it was a return previously...but other than that happy with item.
I ordered shirts for my union and were all happy with the quality and price. We will definitely order many more shirts, etc.
Overall good shopping experience, no issues!
Standard delivery schedule was extremely slow, and the prices shown for expedited delivery were usuriously overpriced.
Price was great! And delivery was quick!
Shipping is more expensive than I'd hope (negates some of the savings you get from the site) and also not as fast as many other places. If you need anything is under a week, Epic tends to price itself out.
The shipping took forever but the product was nice once received.
Great and Convenient
Great products, competitive prices! Thanks, Epic Sports!
Shipping fees should not be charged if merchandise have been reached to certain amount.
Love this site for softball pants.great selection and always in stock
The only issue I had was the shipping costed as much as the bag I ordered.
Very Pleased with the quality of Epic's Products and Service.
Our products were well priced, good quality, and arrived quickly?
All's well so far
Shipping was too much.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!