• EntirelyPets Pharmacy

EntirelyPets Pharmacy

Overview

EntirelyPets Pharmacy has a rating of 2.7 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EntirelyPets Pharmacy most frequently mention customer service, credit card, and tracking number problems. EntirelyPets Pharmacy ranks 17th among Pet Meds sites.

  • Service
    80
  • Value
    74
  • Shipping
    76
  • Returns
    35
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
19
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What reviewers want you to know

Positive highlights

  • Thank you because Entirely Pets Pharmacy is the only store I could find them during this pandemic.

Critical highlights

  • Appalling customer service, and I've never seen a business be so completely inept at managing inventory.
  • Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61.
How would you rate EntirelyPets Pharmacy?
Top Positive Review

“CUSTOMER SERVICE EXCEEDED MY EXPECTATIONS”

Larry G.
9/17/23

Called Friday inquiring about an upcoming customer auto shipment RX refill. JACK the rep With whom I spoke was spot on. He explained why the refill was so much more expensive Than my initial order. JACK said Entirely Pet Pharmacy wants to keep me as a happy customer, So as a kind gesture, JACK offered to discount my current order to make it more palatable.

Top Critical Review

“No sympathy”

Linda F.
11/3/23

I ordered dental chews for my pet. Before the order was received completely my pet died. When I called two times about returning the chews and explained that they were no longer needed because my pet was not alive, not once was any sympathy or condolences offered nor was anything other than standard processing (25% restocking fee and my paying for shipping) suggested. I find this less than caring for a bereaved pet parent.

Reviews (381)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (102) credit card (20) pets pharmacy (38)
Thumbnail of user corrier15
1 review
0 helpful votes
March 22nd, 2023
Verified purchase

It was fairly fast, although I did get a little confused by some emails regarding contact with vet as to waiting on prescription. Saying continue to reach out til answer then 1 saying 3rd & final fax. Just glad it did work out & got here in time dose was due.

Thumbnail of user jamess7804
1 review
0 helpful votes
March 7th, 2023
Verified purchase

This is only my 2nd delivery so not sure it is USPS or the order management system.
Both times, the order status indicated delivered when in fact it wasn't but showed up a couple days later. This time USPS also stated per tracking number that it was in our mailbox.
Just an inconvenience but as long as it arrives I'm happy.

Thumbnail of user juliap235
1 review
0 helpful votes
December 20th, 2020

Very pleased with the product but the discount code I had from my prior order would not be accepted. Since there was no "end" date on it, that was disappointing.

Thumbnail of user samp182
1 review
0 helpful votes
May 19th, 2019

EPP was a convenient way to receive discounted pet meds sent directly to me. There was a bit of a delay. However, that may have been due to a delay in getting the prescription from my vet.

Thumbnail of user susans5682
1 review
0 helpful votes
April 1st, 2023
Verified purchase

Ok, took longer then expected. Will look for another place as you are expensive.

Thumbnail of user pamelac535
1 review
0 helpful votes
August 18th, 2020

I ordered flea med and had no issues. Was on time.And price was fair will come back to this site next time i am in need of products.

Thumbnail of user randyj145
1 review
0 helpful votes
June 28th, 2020

I Placed my order and had it in a week and a day. That includes the vet authorization. Worked for me, I would use them again, and very probably will. Plus, they threw in some extras.

Thumbnail of user ruths439
1 review
0 helpful votes
May 12th, 2020

We finally got our medication (MetVedin) after over a month of waiting. We also ordered Salix and received the one order but were charged for two. I have been unable to get through to the company. I'm sure they will take care of this, but it is just a little inconvenient.

Thumbnail of user juliep217
1 review
0 helpful votes
August 18th, 2018

We received all of the items as ordered. Took about 4-5 days. Originally the Belly Bites were on back order for 2-3 weeks? BUT, they did come with the order. Great! Less expensive than buying in the local pet store, at least for the products I ordered.Our Gordon Setter loves the Large Greenie Bones. Helping with her teeth care! The only downfall was the fact that Entirely Pets did advertise that they would have Pharmacy products for my state. I ordered them along with Greenies etc. but I soon got a call from a CS person saying that we were not approved for pharmacy products in the state of Maine. This was disappointing and even though the CS person apologized(not their fault anyway), management should not have sent our emails advertising pharmacy products to states that are not approved. It is a waste of time for the customer and the company. I had to place a pharmacy order with another company.

Thumbnail of user carlas629
2 reviews
0 helpful votes
March 26th, 2023
Verified purchase

My prescription clearly had 3 remaining refills,, but i still received an email from you saying that you needed my veterinarian's approval. This was not necessary since I still had a few refills remaining. My order arrived on time.

Thumbnail of user joeh775
1 review
0 helpful votes
January 20th, 2020

Found this product looking to give my dogs some nutrients to put in there food, I sprinkle half a scope on there food and they love it, they now eat all there food they are getting the nutrients what they don't get from the food with in a month hopefully see a difference in there fur and energy.

Thumbnail of user annarosec3
1 review
0 helpful votes
April 23rd, 2020

Prices were amazing compared to other pet med companies. Ran into a glitch with my seresto collars "needing an Rx" even though they are OTC.
Once I got a rep on phone, immediate resolve, very polite and quick delivery.

Thumbnail of user johnm6361
1 review
0 helpful votes
December 20th, 2020

Thought it took way too long to get my order. Slower than most. Even with regular shipping it should not have snail speed. 8 days is unforgivable.

Thumbnail of user sd259
1 review
0 helpful votes
March 20th, 2018

Sometimes a bit slow and poor packaging - good prices though for my pet prescriptions. Sometimes excellent customer service - sometimes not.

Thumbnail of user shawnf65
1 review
1 helpful vote
August 14th, 2018

Just a little complaint, it seems to take forever to obtain the prescription and get it the medicine in the mail. My vet says they respond quickly to the request.

Thumbnail of user robertn625
1 review
1 helpful vote
April 17th, 2020

Bravecto is available everywhere, so it really comes down to service and price. This is my 1st order at Entirely Pets and they did a darn good job on both!

Thumbnail of user samanthag295
1 review
0 helpful votes
April 25th, 2020

They were informative in the process of contacting the vet for a prescription and method of receiving info.

Thumbnail of user roberth1037
1 review
0 helpful votes
November 19th, 2018

The price was good and the delivery was prompt. It saved me a trip to the vet while I was unable to get out.

Thumbnail of user timm450
Tim M.
1 review
1 helpful vote
August 29th, 2018

This last order was in stock. The previous two orders were not in stock and waited three to six months before each order was cancelled.

Thumbnail of user nicki25
2 reviews
0 helpful votes
March 20th, 2019

They pretty much do everything. The only complaint is that I wasn't updated in the status of my order. I had to call them after a week and a half cause I never heard anything back.

Thumbnail of user melissas48
2 reviews
1 helpful vote
December 19th, 2014

I have read negative reviews on line and feel the need to respond. I have ordered from EntirelyPetsPharmacy.com for 6+ months now. Quick response and shipping. When there has been a question or concern... when I call all reps that have answered have been helpful and kind. Not sure what has gone on before or wit others but for us (family + 4 dogs) the prices and customer service will keep us coming back.

Thumbnail of user chard8
1 review
0 helpful votes
April 20th, 2019

Quick service and good pricing. Easy to order. Referred by a friend. I am very satisfied with my whole experience.

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From the business

Excellent products at incredible prices.

Company Representative

Thumbnail of user dillanb3
Dillan B.
Typically does not respond to reviews

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