• Enigma Recovery

Enigma Recovery

Overview

Enigma Recovery has a rating of 1.79 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enigma Recovery most frequently mention customer service problems. Enigma Recovery ranks 63rd among Data Backup sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    4
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service sucks, asked for a refund over a week ago with no response.
  • I need to recover deleted text messages and I purchased this product to do just that.
How would you rate Enigma Recovery?
Top Positive Review

“Good product, okay UI”

Ming-Zhi W.
6/14/20

This product I'm sure did the most it could, I'm sure when something is gone forever (overwritten) it truly is gone forever. However, deleting the backup files to my device after the scan was a pain, you have to manually remove the files from your computer HD instead of simply having an "erase backup" button on the interface to just click. Maybe in a future update?

Top Critical Review

“Spent £48 and didn't even receive a login key! Fraud, and potentially stealing data”

Sam F.
3/30/20

I bought their standard 1 device recovery, the price they quote being £40, which then jumps up to £48 at checkout to include tax. After purchase, they say they will email you a key so that yo can access the product. After 5 days of waiting with no email, I contacted their "support" email, still with no response. The company is completely fraudulent. It's even more concerning that this software requires you to grant access to a device, reading all your messages, images etc. Stay away

Reviews (48)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) text messages (4) software doesn (4) data (10) customer support (4)
Thumbnail of user toddl103
1 review
0 helpful votes
November 20th, 2019

I recovered deleted messages, notes, and images from my wife's cheater phone.
I can assure anyone who is seeing software to recover deleted files from their iPhone, that enigma works out of the box by backing up the phone and then letting you easily see what was deleted. I printed off a great report from the software and it's gonna look so good as an exhibit in my divorce. Thank you!
Note: the software didn't get everything that was deleted but it got a lot.

Thumbnail of user allih2
Ali H. – Enigma Recovery Rep

Sorry about your divorce Todd but glad you're well-armed for the hearing. We all need a bit of forgiveness in our life so why not give it another go? Glad we could help and thanks for the review.

Thumbnail of user dimil
1 review
0 helpful votes
March 1st, 2020

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Thumbnail of user johns2381
1 review
1 helpful vote
May 8th, 2018

Works very well in recovering data! Amazing software! Recommended 100%

Ease of Installation - Very easy
Hardware Compatibility - No issues
Operating System Compatibility - No issues
Consistency with Interface - Great and Easy interface
Application Software Compatibility - No issues
Clarity of Documentation - 100% Clear
Accessibility of Product Support - Amazing Fast
Quality of Product Support 10/10
Value Relative to Cost - Very cheap comparing to other tools
Overall Performance 10/10

Service
Value
Shipping
Returns
Quality
Thumbnail of user hamidr8
1 review
0 helpful votes
March 6th, 2019

Highly recommend this app. Easy to use and helped me to recover and restore lost data. Great customer service, very responsive and helpful!

Thumbnail of user sidk17
1 review
2 helpful votes
May 22nd, 2018

The best app so far to recover data on Iphone if deleted. I found it so helpful as i accidentally deleted my all data like social app contacts and messages etc and was able to recover the whole data through Enigma Recovery App so will recommend all IOS users to try this as this is the best app in recovering data up-till now.

Work on all IOS devices and MacOS Siera
Software 11.0 or latest
And MacOS Siera ( 10.12 or latest)

Also works on windows laptops and android phones

Thumbnail of user alexd256
1 review
0 helpful votes
February 22nd, 2019

I have managed to recover my data and it was all there. Hope I won't need it again but now is good to know it can be done.

Thumbnail of user romerw
2 reviews
4 helpful votes
May 8th, 2018

What a lifesaver this software was for me. I lost all text messages, call logs and contacts. I downloaded this program from Enigma Recovery and was able to get back all important messages and numbers. Thanks guys. Highly recommend this program. More power!

Thumbnail of user sharons462
1 review
1 helpful vote
June 11th, 2018

I was able to retrieve all deleted text from iPhone 5. I would definitely recommend Emigma. Simple to use

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From the business

We are developers and sellers of recovery software for iPhones using Windows and Mac. We are backed by Boundary Capital and Mangrove Capital who are both venture capital companies.
We are based in Birmingham in UK and are doing our best to make the software as good as it can be within the constraints imposed by Apple on all external developers. This means that performance fluctuates but we offer relatively cheap licences which can be updated to the latest version of the software during the life of the phone.

Business History

The business started in 2009 recovering messages from sim cards, when mobile phones had limited memory, and as smartphones were introduced, we moved to selling software on a USB drive. We realised the limitations of this approach and launched a digital product in January 2013. Since then the product has improved considerably due to the funding received from our backers but we recognise that sometimes it doesn't work for everyone due to other software on the phone or user settings, etc. To allow for this, we offer support to help users recover data when the software doesn't appear to work and refunds where the user is dissatisfied. We are here to help you recover and manage your data, after all it is your data.

Company Representative

Thumbnail of user alanp167
Alan P.
CFO
Typically does not respond to reviews
I'm a qualified accountant with extensive experience and the company's aim is to give users what they are looking for. All phones are different and sometimes it isn't possible to give the perfect solution but if you contact our support team, we will either get you what you want or provide a refund.

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