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English Tea StoreReviews 6,287

4.7

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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States
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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
303
value
103
shipping
106
quality
104
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Colorado
1 review
1 helpful vote
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Received in top condition
December 20, 2016

I appreciate that the delicate teapot I ordered for a friend showed up in excellent condition. However, the cost to get it here was just as much as the item. (Not your fault.)

Date of experience: December 20, 2016
Pennsylvania
1 review
0 helpful votes
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Received teapot and was so disappointed at the quality. Several spots had been missed when it was painted, and made it look like second rate merchandise. May have to return it and pay additional postage. Quality Control should have noticed this and sent a different one.

Date of experience: December 20, 2016
New Jersey
1 review
0 helpful votes
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Love it
December 19, 2016

Just the right size and it fits to my other dish set

Date of experience: December 19, 2016
New Jersey
1 review
1 helpful vote
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Satisfied
December 18, 2016

Received what I ordered. Print on tea cozy is larger than it looked online. I will still give the gift & hope it works.

Date of experience: December 18, 2016
Florida
1 review
0 helpful votes
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Bought for a friend whose wife passed away and loved her daily High Tea tradition she grew up having back in Hog Kong (a British tradition). I enclosed a note for the husband and daughter I was wishing them able to continue her tradition with this lovely pink set with scones and cream in her memory, and hopes it will help during their grieving process in the months and years to come.

Date of experience: December 17, 2016
South Carolina
1 review
0 helpful votes
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Quick delivery!
December 18, 2016

I received my order but one box corner was crushed in. Several pies in pieces. What a waste. Service for delivery was quick.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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I am a huge fan of the Buckingham Palace Garden Party and also the Ontario Breakfast teas - so rich and tasty. They are staples in my home. Have been using English Tea Store for years now, and always satisfied!

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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Great to receive some genuine Brit treats just before Christmas.

Date of experience: December 16, 2016
Florida
1 review
0 helpful votes
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Great experience dealing with this online company. Easy to navigate website, it was a fast shop, fast checkout and fast delivery.

Date of experience: December 16, 2016
Michigan
5 reviews
0 helpful votes
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Mince Pies
December 15, 2016

Products arrived on time. However there was one product was a disapointment. The product is Mr. Kipling 6 Mince Pies. The box was not damaged but the pies were broken and couldn"t be served as a desert. Maybe some things just can"t survive shipping.

Date of experience: December 15, 2016
Florida
2 reviews
0 helpful votes
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Beautiful
December 13, 2016

I gave this as a gift to a tea lover. She was very appreciative and thought it was beautiful too.

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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Fast and Reliable
December 11, 2016

My order arrived in four workdays! It was exactly as ordered and in perfect condition. Thank you!

Date of experience: December 11, 2016
Missouri
1 review
0 helpful votes
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This is my first purchase of what I hope will be a long relationship with The English Tea Store. I was shocked at the shipping speed. It seems that they deliver through interdinensional time travel. I placed my order on Friday morning and received my tea Monday afternoon.

Date of experience: December 9, 2016
Illinois
1 review
0 helpful votes
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I am hosting a high tea party this coming Monday, and I haven't had the opportunity to taste the products just yet. Hopefully I can update my review afterwards, but so far the products are perfect (visually) and I am confident I will not be disappointed. Also, the communication with the vendor is fabulous!

Date of experience: December 7, 2016
Georgia
1 review
0 helpful votes
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These arrived beautifully boxed, with no dents, or other damage. The crackers themselves look lovely, and are quite a bit bigger than those I've purchased in the past. You will be pleasantly surprised if you choose these for your table! There are three with a plain sliver sparkle finish, three with a silver pattern, each is gorgeous. I highly recommend them.

Date of experience: December 4, 2016
GB
1 review
1 helpful vote
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English hamper
December 2, 2016

Arrived quickly but unfortunately not packed very well, so there were some breakages. But easy ordering on the Web site and great customer service experience.

Date of experience: December 2, 2016
Virginia
1 review
0 helpful votes
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Great UK Shop!
November 29, 2016

This is a great website for foods, tea gifts and most importantly... CANDY. The prices are good, and the shipping is fast and carefully packed. I'm thrilled with my order.

Date of experience: November 27, 2016
New York
1 review
0 helpful votes
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Loved my products
November 27, 2016

The English double cream, strawberry preserves and Scottish shortbread cookies I ordered were awesomely delicious! Will order from you guys again...

Date of experience: November 27, 2016
Arizona
2 reviews
0 helpful votes
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Fast delivery
November 27, 2016

I ordered on Saturday afternoon and thought order wouldn't be processed until Monday. Was very surprised to receive an email a few hours later that order processed! Received order on Monday!

Date of experience: November 27, 2016
California
1 review
0 helpful votes
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Great website
November 27, 2016

I found just what I was looking for at a reasonable price. Items arrived on time. Very pleased with the service.

Date of experience: November 26, 2016