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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Love being able to purchase great English teas made by a variety of companies. Great selections and variety of flavors offered.
I love drinking tea and this site has always offered me the brands that I truly like. They have all kind of tea flavors: vanilla, rooibos, black, and so much more. Plus: there's available a British food section too!
Customer Service was absolutely the worst. The company charged me 23.69 for 2 day delivery when I qualified for free shipping. They would not change the mistake which I tried to promptly correct afterward after I received my confirmation email and then they delivered my order 6 days after the fact! Spent over 30 minutes waiting for a response from a real person every time I called.
Ordered crisps on 5/19. The crisps have an expired date; the best by date was 2/6/18. Contacted English Tea Store 3 times regarding this and requested info on how to return for refund. No response. Tried submitting a return request form on their website and received the following error message: "The order number you entered is not valid. Please check the number and try again." Contacted seller regarding the error message; again no reply. It appears they were aware of the expiration date of the crisps but chose to ship them anyway and then deleted the order info from their website to avoid a refund. Definitely will not shop this website again!
I used to buy this tea at my local grocery, but have had trouble finding it lately. So glad that the English Tea Company ships, and does it very quickly! And I bought a sample pack to get the free shipping- I think it'll make great stocking stuffers as each type of tea is in its own package!
We are regular customers and have our "regular" tea that is always purchased; however, really like that we can get samples of tea that we've never tried.
Great selection of products, good service and fast delivery. Glad I found this website and will be back for more soon. It will make a good option for Christmas this year.
So glad I found this website. It's become my regular source of teas and accessories; I recently ordered over a dozen small teapots as birthday favors for a tea party we're hosting.
Göod and easy to make! I will give a couple of friends to see what they think. I wik be ordering more in the near future thats for sure.
Very fast delivery and sturdily packaged (bubble wrapped inside box inside air packing inside box), it survived my bungling of the item (a teapot) while unpacking it (don't try to do that). It was a gift (haven't given it yet) so I can't comment on quality, etc., but seems a very sturdy teapot to me (I did take it out to check for breakage during shipping and my drop).
Most efficient arrival. Well packaged, clean and undamaged. Excellent selections of vendors. Perfect transaction for me!
Love the English Tea Store, found exactly what I was looking for plus some wonderful extras. Thank You! Will be a returning customer.
Order has NOT yet been received (may late next week according to UPS/SurePost). Promo email received promised a 10% ("DEAL10") discount, yet when the order was placed this supposed discount code was denied as "invalid". So far the company has failed to respond to inquiries about the denial of the discount. So,... so far nothing to really "review" yet.,,,
Bought as a gift for my mom to use with her small cup/saucer set my sister and I brought back from London for her. She absolutely loves it!
My order was very well packed and nothing was missing from the order. Will continue to order from English TeaStore.
Excellent tea as always. We continue to gain new Grand Earl Grey converts every month! We love this tea!
Received in good time, sooner than I expected. Product was well protected and arrived in excellent condition.
Love the clotted cream. Arrived very quickly and was affordable. I use it every morning. They took extra care to wrap it and ensure a safe delivery.
My friend just loved her tea for one and the box of tea I bought her. I thought it was beautiful and it arrived very quikley!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members