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English Tea StoreReviews 5,562

4.8

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States
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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
237
value
103
shipping
106
quality
104
This company responds to reviews on average within 18 days

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23,187 reviews
Texas
1 review
0 helpful votes
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Not good packing!
December 21, 2016

My box arrived today. The box was damaged at one of the bottom corner and half of the contents arrived damaged. The Branston Pickle Relish was in the bottom and the lid was off (the lid was dented). The 3 cans of Heinz beans were each badly dented. The mince pies box was torn open at the back and several of the pies were split open. Pictures of damage are below.

Date of experience: December 21, 2016
Canada
1 review
0 helpful votes
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I'm chuffed about my transaction with the English Tea Store: my order arrived on time, it was well-packaged, and the item was in perfect condition. Thanks English Tea Store!

Date of experience: December 20, 2016
Ohio
1 review
0 helpful votes
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English Tea, Good Stuff
December 20, 2016

Very good service. Fast delivery. Great selection of teas. I will shop here again. As a matter of fact, this was the second time I used the English Tea Store. The English teas have a much better taste. If you buy the same brand tea that was packaged here in the United States, it will nor taste as good or fresh as the tea that was from England.

Date of experience: December 20, 2016
Virginia
1 review
0 helpful votes
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Everyone was delivered promptly and even though I ordered rather late to get the items before Christmas. Very satisfied.

Date of experience: December 20, 2016
Colorado
1 review
1 helpful vote
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Received in top condition
December 20, 2016

I appreciate that the delicate teapot I ordered for a friend showed up in excellent condition. However, the cost to get it here was just as much as the item. (Not your fault.)

Date of experience: December 20, 2016
Pennsylvania
1 review
0 helpful votes
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Received teapot and was so disappointed at the quality. Several spots had been missed when it was painted, and made it look like second rate merchandise. May have to return it and pay additional postage. Quality Control should have noticed this and sent a different one.

Date of experience: December 20, 2016
New Jersey
1 review
0 helpful votes
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Love it
December 19, 2016

Just the right size and it fits to my other dish set

Date of experience: December 19, 2016
New York
1 review
1 helpful vote
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Satisfied
December 18, 2016

Received what I ordered. Print on tea cozy is larger than it looked online. I will still give the gift & hope it works.

Date of experience: December 18, 2016
Florida
1 review
0 helpful votes
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Bought for a friend whose wife passed away and loved her daily High Tea tradition she grew up having back in Hog Kong (a British tradition). I enclosed a note for the husband and daughter I was wishing them able to continue her tradition with this lovely pink set with scones and cream in her memory, and hopes it will help during their grieving process in the months and years to come.

Date of experience: December 17, 2016
South Carolina
1 review
0 helpful votes
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Quick delivery!
December 18, 2016

I received my order but one box corner was crushed in. Several pies in pieces. What a waste. Service for delivery was quick.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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I am a huge fan of the Buckingham Palace Garden Party and also the Ontario Breakfast teas - so rich and tasty. They are staples in my home. Have been using English Tea Store for years now, and always satisfied!

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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Great to receive some genuine Brit treats just before Christmas.

Date of experience: December 16, 2016
Florida
1 review
0 helpful votes
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Great experience dealing with this online company. Easy to navigate website, it was a fast shop, fast checkout and fast delivery.

Date of experience: December 16, 2016
Michigan
5 reviews
0 helpful votes
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Mince Pies
December 15, 2016

Products arrived on time. However there was one product was a disapointment. The product is Mr. Kipling 6 Mince Pies. The box was not damaged but the pies were broken and couldn"t be served as a desert. Maybe some things just can"t survive shipping.

Date of experience: December 15, 2016
Florida
2 reviews
0 helpful votes
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Beautiful
December 13, 2016

I gave this as a gift to a tea lover. She was very appreciative and thought it was beautiful too.

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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Fast and Reliable
December 11, 2016

My order arrived in four workdays! It was exactly as ordered and in perfect condition. Thank you!

Date of experience: December 11, 2016
Missouri
1 review
0 helpful votes
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This is my first purchase of what I hope will be a long relationship with The English Tea Store. I was shocked at the shipping speed. It seems that they deliver through interdinensional time travel. I placed my order on Friday morning and received my tea Monday afternoon.

Date of experience: December 9, 2016
Illinois
1 review
0 helpful votes
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I am hosting a high tea party this coming Monday, and I haven't had the opportunity to taste the products just yet. Hopefully I can update my review afterwards, but so far the products are perfect (visually) and I am confident I will not be disappointed. Also, the communication with the vendor is fabulous!

Date of experience: December 7, 2016
North Carolina
1 review
0 helpful votes
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These arrived beautifully boxed, with no dents, or other damage. The crackers themselves look lovely, and are quite a bit bigger than those I've purchased in the past. You will be pleasantly surprised if you choose these for your table! There are three with a plain sliver sparkle finish, three with a silver pattern, each is gorgeous. I highly recommend them.

Date of experience: December 4, 2016
GB
1 review
1 helpful vote
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English hamper
December 2, 2016

Arrived quickly but unfortunately not packed very well, so there were some breakages. But easy ordering on the Web site and great customer service experience.

Date of experience: December 2, 2016