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From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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This item is a Christmas gift that I have received but not yet opened. My friend gifted me with this item as she knows that my family is originally from England and that I love tea. I am looking forward to opening, inspecting and using this gift.
Everything went well. Web site is easy to use and clear.
I received my order promptly and wrapped perfectly
Love the store! So far I love everything I have gotten
My client enjoyed the gifts. The transaction was smooth.
I am really happy with the products and services I got with my order. It was a real treat and wall down memory lane for me this Christmas. The things I ordered arrived fresh and well packaged and quite speedy. I will be going back for certain.
I was very pleased with the web site, the price point, and the quality of the tea.
It is always easy and fast to order from this site. I get tea that is hard to find where I live.
I love this tea! The teapot is very good quality & just the right size. I like being able to order tea & accessories from this store.
Was satisfied the other times i ordered it didnt take long to get it. This time when i ordered it took about 2 weeks to get what i ordered everything was good except for cucumber melon tea the box was expired i dont like returning things so i will keep it
After being contacted by Sitejabber, my delayed order was delivered.
Very slow shipping. Also website's search results are not accurate. Product category unhelpful. Difficult to find relevant info e.g. ingredients, caffeine content, etc.
I was given the product I purchased as a gift. My coffee club group met and tried the chocolate in their once and then everytime they came to my place for coffee so I gave her a jar of the chocolate and she was so appreciative of the gift.
Very easy to order. Order arrived when stated. Everything was in great shape.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John, We are very sorry for this experience with our company and understand your frustration. Customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation. You will not experience this in the future. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!