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From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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So far so good. I've never had Chai French Vanilla, Decaf, or Pumpkin Spice. I love regular Chai and the Ultra Spice so far is the best. I also drink the Twinnings Irish Breakfast, I love it too.
Overall, it was quite good. The tea strainer is just what I wanted and I love it. Only negative was I was told I'd get my order within two weeks and after a month of waiting I called and my package was still not shipped. Thag being said, service was really awesome and had my order shipped that night.
I was so disappointed to take my first sip of, what I thought was ginger with lemon tea, and instead find out that it was green tea with coconut and vanilla, that frankly doesn't taste very good. The vanilla and coconut flavors don't stand out at all, and I've had green tea that was much better. Now I'm stuck with having to finish it all. I had to order ginger with lemon from Amazon because I couldn't find it on the Harney and Sons website.
When I received my product it was damaged. When I opened the package, the product's box had been mushed and the product was spilled all over the inside of the delivery package.
Dear Erica, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This store has tea that my other suppliers were out of. I really like the Irish Beakfast teas and they had Bewlleys when I could not get it from another source. Last time I ordered they had Barrys Irish Breakfast tea, my favorite! My local market used to handle this tea but stopped selling it a few years ago and I was not able to find it anywhere and nobody else knew anything about Barrys. Even Google could not find them. I figured they went out of business. Low and behold it was on the English tea store list and I was able to get my favorite tea again. Thank you English Tea Store, you will be my "go to" store from now on.
Very small. Would not have ordered them had I known this.
Dear Kathryn, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The blackberry jam seal was broken
The jig jam was broken and falling out of jar
Easy to order. Planning to order more items. Shipping was very timely
Ordering was a snap. Shipping was horrible. Took way too long to receive. Called and found out economy shipping was used and could take up to 10 days. Well that is exactly what it took.
Dear Kathleen, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Customer-friendly site - had just what I was looking for!
Prompt delivery of ordered products. Other British items on the website makes for fun browsing.
The product was from an old batch and close to the expiry date though not yet expired. I ordered 4 containers to meet the minimum for free shipping - that was not a good idea!
Dear Meenal, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Sent for clotted cream for scones. It came in a timely fashion packed with in cold packets. Arrived nice & cold.
I have been ordering for over a year now and very pleased w quality, shipping and packaging. Nice to be off coffee and tea bags, ugh.
Third time ordering and nice n easy even on a cell phone
Loved most of what I received. My taste may be different than some others.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Noira, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!