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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Tasty teas, fast delivery, great prices. Blood orange is my favourite!
Just like the Bars in Australia. The slung honey dipped in chocolate are so lite and fluffy with the crunchy surprise in the middle are an amazing mouth experience. Delish!
No no no no no no no no no no no no no no no no no
Good experience. I wish you carried English bone china teapots.
Site offered free shipping for orders over $50. Yet apparently some fine print excluded clotted cream & lemon curd. Misleading
Happy to find the products i wanted. Easy to order.
Shopping was great. The assortment of candy is good. I just wish the shipping was a little less pricey
I've ordered from a few pantry food importers over the years and English Tea Store is one of the best. Reliable, excellent selection, and fresh items on offer are highlights.
The site was easy to navigate. I found the item I wanted right away. The checkout process was simple and delivery time was shorter than expected.
I always find some good deals on biscuits and chocolate
Did not see the large biscuit assortments you had last year. They were very good, was hoping to reorder.
Please see my review above. I was disappointed as I thought the dark chocolate had aged and the chocolate was turning white or lighter than dark chocolate. And the expiration date was very close. Used or eat by end of February. Not what I expected. I thought it would last longer as the gift tube did. Thank you for listening. JC
Good selection of Earl Gray teas at an affordable price.
Easy and successful. Found what I was looking for, and the cup and saucer are a lovely deep yellow.
The honey arrived quickly and is delicious! We used it for a give away in Sunday School.
An excellent shopping experience. Items arrived before promised.
I love English tea loose leaf teas, but when ordering it, there's always this sense of verboten in that after placing an order you have to wait at least one week before they pack it up and send it to you, then wait at least 3-5 days when the carrier picks it up, then wait 2-3 days before you receive your package? The process is tedious and frustrating, at this point I'm not sure if I want to purchase anything anymore! Sad but true, I will probably look for another source with a better process and products, less stressful and frustrating. Thankfully there are other places to purchase without the Hassel of the wait!
Dear Carolyn, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Loving my Purple Pansies! What a beautiful tea set!
A friend gifted me the Taylors Assam tea a while back and I was disappointed when I ran out.
So excited when I found to order the tea online.
Their website remembers the tea that I buy in bulk and offers me that when I show up to the site. Righteous. Never had a problem with deliveries, even though I frequently choose 14th class mail.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Joyce, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!