From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Quick delivery; thanks so much. I'll be ordering again!
I bought this set as a Mother's Day gift for my mother-in-law. She was so tickled when she opened it! She thought the teapot was the cutest thing and, she was excited to try new teas, preserves and crackers!
Delivered on a hot day, the ice pack had melted but the chocs still tasted great
The personal are always eager to help and they are very polite.
Got a great deal on the holiday tea sampler. Love the cute tins and variety of teas
Easy to use website. Efficient ordering. Efficient delivery.had
Address selection is frustrating. If sent by Fed Ex I need to type out the word Street. The driver needs glasses. They confuse ST with CT.
Technology can be confusing but this was not a bad experience, I had no problems and recieved my tea in a timely manner.
It was quick finding what I wanted at an incredible price. Two of the four cups leaked. Not such a great deal.
I got both the loose tea and tea bag sets and am more than pleased with the selections. Great value. Great drinking.
Easy ordering, received tea in a timely manner Love the service!
Lots of lovely selections. I can't wait to make the Irish Soda Bread. Will order again in the future. I buy the best lemon curd from Trader Joe's. Love my scones and tea.
Love this store! My items arrived in a timely manner. Better still, the items were wrapped and package well. Arrived to me in Honolulu undamaged.
Mother's Day cup was beautiful. But the big made in China icon was commented on. Everyone in my family tips the cup over, but they all said it was a beautiful cup. I have loved shopping at your store for years!
Tea is packaged well and arrives as promised. Love their variety offered.
Very good packaging! Shipped quickly! Love everything I ordered, especially the curly wurlys. They aren't sold in stores in the US. So happy to have found them and at a great price!
Impeccable handling and packing of every order I've gotten, by far the best experience.
Products are great and such a treat to receive.
This was my first time ordering from this company, I've been wanting to try snacks from other countries and this company has just what I've been looking for. Lots of options and at a very good price. They shipped my chocolates with such care, they added an ice pack to assure my order didn't melt in transit.(such a wonder job), thank you for a wonderful experience with your company and I will order again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathleen, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!