From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to navigate and to look and compare many varieties of loose leaf tea.
Knew what I wanted from prior orders. Easy to use web site
Excellent product at a fair price delivered quickly. Very happy,
I have order from here multiple times and will continue to do so. I enjoy my teas that come from here, especially being able to buy a larger quantity once I know I enjoy a specific tea flavor.
The seal on one of the cans opened and the contents spilled out
I ordered a refill of one of my favorite teas and a different blend of another one. I plan to enjoy them both.
Pleased overall, although yesterday, when I was shopping on the site, I found information that one of the items was no longer available - the Irish breakfast tea. But, when I returned today, it was there. So, I was confused. Glad it's there. Not happy with the higher price though.
Very good site. Easy to use! Will be coming back when i need more tea
Easy to place my order, and tea delivered very quickly.
Ordering was easy, shipping was not as quick as I anticipated
Their online service is fast, accurate and easy...
I've been delighted with the English Tea Store ever since I found it. Love all the British food and they always deliver on time.
I was disappointed that the tea I have bought for years was not available. I hope you with return English Breakfast Blend no.1 as a bulk loose-leaf tea to your inventory soon.
Great, as always! Thank you! I have trouble finding the tea locally, and I'm glad I can get it this way.
There are so many teas to try, it will take a long time to get through them all. The favorites that I buy in bulk are Double Bergamot Earl Grey and Bourbon St. Vanilla. Both great teas!
I knew what I wanted and quickly found all the items.
I buy a large amount of tea here at least 3 times a year because I drink tea at least once a day year round. These teas are high quality, packed to stay fresh and have wonderful flavors and mixtures. I'm a permanent long term customer of things continue to be so tea-rific :)
Received super fast, excellent service. I will be returning
I ordered a teapot and cup for one combination. It is ridiculously small and holds at most 4 oz of water. A completely useless item. When I complained I was told the small print gave the size.
Dear Anita, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good enough until I read the "terms and conditions" page, and somehow lost cart page; had to re-enter credit card info.
Delivery was in a reasonable timeframe, and prices are certainly reasonable.
I know Taylor's of Harrogate teas, my favourite ones. I just wanted to organise all different ones I've been buying for years in a tea chest. Wasn't impressed with the quantity of wood, looks like mine got black marker right on the top of the cover. See attached picture. Whoever made this tea chest could just switched top of the chest to the bottom, cause rest of the box is good. Now I'm trying to cover this black mark, thinking about engraving…
Dear Iryna, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
First time ordering, hopefully will order again. Love Taylor's of Harrogate teas, buying it at local store, now will have a tea chest with a new flavours teas I haven't tried before. Looking forward to receiving a great quality tea chest! Thank you!
Nice selection! Easy to use website.
What a great selection!
I like it that you carry items I can't get elsewhere, but the cookies arrived a bit worse for wear. Either they sat in a hot warehouse during some of our beastly summer weather, or they just sat for a long time. I'm hoping my next order will arrive with fresher products.
I've never had any problem ordering from you before. You carry things I can't find in stores in my local U.S. location, like the stem ginger. Thanks so much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jonathan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!