From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Very easy to order and lots of information regarding the products.
Overall, I depend on the English Tea Store for my Christmas needs and every year I'm satisfied with their array of merchandise. This year, I ordered a box of Victoria biscuits, and it arrived with the box opened, but the bag and biscuits inside still intact. This is a small infraction I can excuse because The English Tea Store usually gives great, prompt service. And if you've ordered Victoria biscuits or Jacobs biscuits before, you'd know that the Victoria biscuits used to come in a biscuit tin, but over the years they decided to cut down on costs. So it was a risk having it shipped to California. Preferably I would've liked it have been wrapped in bubble wrap just like my jars of marmalade and ginger preserve (which arrived wholly intact, along with the boxes of vegetable suet). I'm still satisfied nonetheless, and I'll still be a loyal customer.
All items were packed very well and shipped promptly.
Lovely website and the package arrived in perfect condition
Great fast transaction. Great quality made! Thank you!
Smooth and easy! A bit of England available in USA
Customer service were wonderful in replacing a saucer from the tea service which had been broken in. I will definitely be shopping here again!
The clotted cream is just tge right size for me, and the Christmas pudding, well, I'm hanging on to that for Christmas!
The service was excellent, the package came quickly, the marmalade delicious, but the lid of one jar had been opened and the jam had leaked out. Had to throw all of it out. This makes my remaining jar too expensive.
Very easy purchase and very fast delivery and everything was packed very well
My girls and I love to have tea - a tradition we started when they were tiny that has morphed into a more traditional experience with scones, cookies, sandwiches, etc. it has been great to find teapots and condiments to add to the display.
I found English Tea Store because I was looking for a specific tea cup pattern. I was so excited to find I could purchase a single cup and saucer since I didn't need an entire set. I found myself perusing the whole site and grabbing several teas in the process!
Thanks, my nephew loves the loose tea options I purchased. I will definitely reorder for him and myself.
Wonderful shop and great service! Will keep coming back.
I am never disappointed with my orders from
This store.
Awesome! I also love all your products - especially the English chocolates and biscuits! Reminds me of my 4 years in England where I went to Boarding School. That is where I met my dear friend, Kathy, who I dearly love and have kept in touch with for now about 55 years! She is English, lives in California - I live in Canada! So thank you for my being able to send her a little more than my love!
From order to delivery, everything was perfect! The photo and description were accurate and I love it. Will definitely order from you again. Thank you.
Kinda hard to close with the product upright, weird to have to review
Great selection. Excited to share in my holiday tea gift that I am shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angele, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!