From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Broad range of products I love. Shipping was efficient.
As wonderful as the heavens above and as fragrant as
I was not sure how difficult it would be to order from another country. So far, it was not difficult at all from this store. My cookies arrived when expected and none of them were broken. They were shaped like shamrocks as described and they were delicious.
Very good experience with no problems and arrived on time
The shipment took longer than expected which was fine. However, both boxes of tea have an
April 2024 experation date. Very disappointing.
Ordered from English Tea Store because it cannot be found locally. Order was sent in a timely fashion at a good price and I am pleased.
Arrived earlier than expected and well packaged. Nothing broken!
Weetabix is my favorite cereal. When I lived in South Florida, it was usually in the Publix store. Here, in Kentucky, I can't find it anywhere! Thank you!
The plum kettles were a lot darker than what I expected from the photos. The color was more similar to the plum teacups they have listed.
Easy to find the product I wanted. And with clear descriptions.
After I found that they carried the item I was looking for, I ordered three bottles and will order more when this is gone. A nice place to shop.
I have ordered from English Tea Store several times and will continue to do so. Items arrive quickly and are exactly as described. A great resource for hard to find products in the US!
Easy. Convenient. Being able to order PG Tips quickly and efficiently is a wonderful thing
Flight selection, wonderful products, and quick shipping
Got my order incredibly fast and everything is wonderful.
Easy to navigate. Had the products I wanted. Wanted to try honey in larger size, hoping it will happen someday
Love the variety of items you have, its nice to know I can buy quality items!
Easy to order. Came when they said, despite the tracking suggesting it would not.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charmaine, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.