Overview
English Tea Store has a rating of 4.7 stars from 5,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.
Instant Feedback
Great online ordering. Tea is wonderful. Received exactly what I ordered. My only suggestion is to offer 2 ounce packages.
Customer service is great and I love my teapot. They were very quick to replace a teapot that came broken.
Customer service was very helpful and prompt. Will do business again with English Tea Store!
Order arrived quickly and correctly. Love their teas and all the choices they offer. Will definitely purchase from them again.
I called my order in to the English Tea store and was greeted by a plesant customer service representative who assist me in placing my order. The experience was effortless which I greatly appreciated. I will highly recommend the English Tea Store for. A pleasant shopping experience and quality merchandise.
Nice to be able to get UK selections without leaving home. All items were delicious and definitely would order again.
I was a little worried about my order because it contained glass jars of preserves and I had had a bad experience with an order from another source in the past. So, I was delighted to open the package and to see everything packed with great care, especially the three glass jars! Bravo and many thanks!😊
I gifted my daughter, Samia, the Tea of the Month Club as a Christmas gift Christmas 2024. She has greatly enjoyed receiving the boxes of teas and more each month!
Great description of different teas
I'm beginning to incorporate tea into my daily life and appreciate trying new teas
I was looking to be able to have some goodies for the holiday season & this store definitely had everything I required.Shipping was most prompt & everything was delivered safely.I am very happy with my purchase & would order again from this shop.
Thank you English Tea Store for a wonderful purchasing experience. Your website is lovely and very easy to use. My order arrived quickly and in perfect condition. I look forward to shopping with you in the future!
We order a tea that isn't in every store. Found it in stock at a reasonable price and ordered enough to get free shipping. Thank you!
Thanks for offering such a good selection and a decent price. Delivery was super quick as well. Thank you so much.
I'm very happy with the quality of the product and how quickly I was able to get it. Pleasantly surprised.
Customer Service people were knowledgeable and courteous and timed my delivery perfectly... what more could I ask for?
Great and fast delivery - was very pleased
Great gift to go along with pretzels for our church teachers
I have been drinking typoo tea for 15 years at least except for a year or two when I lost the supplier
so when I found you on the internet, I have been very pleased
Really nice that I can order direct, and not have to support that awful Amazon company. Thank you!
Love the variety and quality of the teas. I have been buying at English Tea store for several years now.
It took a while to get here, but I was not disappointed. It has good features that help me keep from dropping the lid and/or the tea basket
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- New Stanton, Pennsylvania, United States
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Business History
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members