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I've been looking for a hot water on demand propane water heater...thanks to your online help I just ordered one! Thank you!
Website - 1) constant pop-ups from customers 2) phone number - US should be the default - took a couple of tries to get it inputted. 3) CAPCHA - instructions state insert only letters, however it requires letters and numbers!! to verify - also took three tries. Why do you make it so difficult to use your site?
I bought on december 29 2020 a $1,069 Takagi tankless gas water heater. After 17 days with no updates on shipping I decided to start emailing and calling them, I texted the emailed them, called them left messages you name it. By the fourth day I was getting really freaked out since there was no response. I decided to delve harder into the website and realized that they are based in Maryland but the call center is in Boca Raton, FL a few miles from my house. So i went there and talked to 2 people that were the concerige for the 8th floor where people rent out suites to do business they said that the people that worked at the call center moved out at the end of December with no word as to them leaving. The people said they managed the floor said they had got bought out and then closed. So i think thats whats going on I called American Express and canceled the charge on my credit card. Fortunetely I had not paid for it yet so thats good.
Tip for consumers:
Do not buy from this website
Products used:
none
The experience so far has been very good. Will see how accurate the prediction of January 17 is for the back orders.
The purchase experience was generally positive.The order was received on January 26th. The purchase experience would have been better if I was informed of a delivery date within a couple days of placing the order. I was not given a delivery date until I wrote and requested it. My usual experience with on-line purchases is to receive a delivery date from the vendor almost within hours of placing an order. This was the first time that I had to initiate a delivery schedule.
Quick and easy ordering. Large number of payment options provided. Best price found anywhere for this product brand new.
Great price and free shipping!!! Local stores were much higher priced and only carried a small quantity
I had to place my order twice because it didn't go through the first time. I just hope the item doesn't get sent twice and charged to my bank account twice!
Web site is well laid out and offers a great shopping experience. Appreciated the customer service when one item arrived very quickly but the other item related to the first had not come. I contacted you and received immediate email follow up and the item came shortly afterwards. Pricing was also very good. Thank you for the professional and efficient way my order was handled !
I purchased a refurbished Ecobee3 and I was disappointed that there was a large irreparable scuff on the front face of it. For the price, I guess I can't complain; and a couple months out now I hardly think about it now.
Good prices, fast shipping. It was all I needed. Strangely, the price of the product I bought more than doubled, after I got it here, it's cheaper at local merchants now.
Bought 3 boxes of sealant and only 2 arrived, heavily damaged with torn boxes. Called them and they direct you to email addresses. I did talk with someone after some effort and they said they would look into it.
I have also talked to UPS about the damaged products. One delivered box was unusable.
I have emailed Energy Conscious twice and they have not responded. I need this product for a house I'm building.
They seem more interested in selling and not much in customer support.
So to date, I have not received a refund nor have I received product I can use. It would be nice to know if they are at least working on it.
A simple email acknowledging the issue would go a long way. Tomorrow will be a week since my first email letting them know there was a problem, but nothing....
This is my first time buying from this site, I am satisfied with the information that each item has for ensuring that we get what we need. I look forward to buying more items in the future if this time everything goes flawless.
Great service, fast, prompt, and packaged in a professional manner, definitely will be do business in the near future!!
I am delighted to use your site to purchase a superior product to assist in properly installing my electric dryer.
This is our second time to buy Boss 365 caulk from you for our motorhome. Has been a great experience. Thank you for stocking this product.
I have not used the product that I purchased yet but I believe I got it in a timely matter at a reasonable price.
What, no Protecto Wrap Dual Guard Threshold Tape sold individually? Only shown in 5 rolls or 75 rolls!
I would absolutely buy again if the product works at advertised. I hope it does so I can share and recommend to to friends and family.
The product was as advertised and received in good condition. I am now ordering one for my daughter and son-in-law.
Could not enter coupon code "GODUCTLESS15" for an additional $15 off purchase price. Other than that all is well.
It's always a good experience shopping here, super fast shipping and easy transactions plus I receive emails of my order status.
Spent a long time on the phone with customer service to get a technical answer. He followed through. THANKS!
I tried to make this purchase at 5 other sites. They appeared cheaper, until I'd get to checkout and they'd be charging $100+ for shipping. This site was a little more pricey initially, but ended up being cheaper and easier.
I did not get asked to make a login after paying with Paypal and wish it did. Not sure how I can check my acct, etc.
Your check out options constantly crash. Your prices are ridiculously inconsistent. I just overpaid when seeing a cheaper option after I checked out.
I love the product Sto-Cote vapor barrier. I am replacing the one I placed in 1999 and only because I had removed a chimney. Otherwise, it has stood the test of time!
Shopping experience was good. It's kind of a hard pill to swallow paying for shipping these days. But after shipping this product was priced similar to elsewhere
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