The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm very interested and it would be a dream come true. It really sounds good.
Haven't gotten all that far. It's ok from what I think I'm waiting for.
Please just email. Do not hound me with excessive calls. R
Easy but if you can help me, I would be more than grateful
Unclear on how things would fit in to existing set up.
I would have preferred if you listed the zip codes rather than a sales pitch catch
It's good I haven't got much information yet
I need more information to figure that out.
I really can't rate this experience, because I just sent the e-mail.
I think I need a representative of your company to visit my home to see what my needs may be and if this is a good idea.
Allison Orton
Excited to see how much I can save and to see if I can get it with no money down.
Couldn't find my electric provider! We pay the City of Livingston for our electricity but it's not an option, I saw that it provided 3 options so I guessed at which I thought it may possibly be!
Little bit uninformed about what it is before you get our information
I don't want to talk with anyone... I'm deaf and assumed that the information would be on the screen once I put my information in. How disappointing!
This is quite neat. I'm old but easy to understand
Simple and easy-to-use very nice to no some people make simple stuff simple and no complicated.
Just checking on quotes don't need the call from any company.
I've provided you with information, but have not received information from you. I evaluate based on the results.
Dont like the bull $#*! let me see savings or cost without you contacting me
No real information yet and a company we checked with started high and then dropped 25,000 not good business looking for a honest bottom line cost in the beginning
Easy to follow, came as a pop up. Have had a sola heart solar water since 1996 works great! Have 100% South facing roof 60 x20 metal. Plenty of room...