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EnergyBillCruncher

Overview

The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.

This summary is generated by AI, based on text from customer reviews

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Kentucky
1 review
0 helpful votes
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Bills have been outrageous especially when you live only on social security and have to drive 11-12 miles to pay the bill which uses gas which adds up. Our house is not a large 2 story. It's a single story. Over 2 $175 is bad and over $200 is horrible because it takes grocery and medication money away from us.

Date of experience: April 21, 2025
Oregon
2 reviews
0 helpful votes
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I was told previously that I did not qualify because I live in a double-wide manufactured home. I have been here since 2006 and an OG&E customer. I do not understand how my rating could change. I do not yet know what or where anything new would be located.

Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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I know labor is covered by the government, but who pays for the solar panels, the wire, needed switching equipment, etc.?

I'd appreciate this information... Thank you!
Dave Gallagher
Dracut, MA *******

Date of experience: May 22, 2025
Rhode Island
1 review
0 helpful votes
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Simple questions, nothing personal
February 13, 2025

Simple questions, nothing personal. Would have appreciated more information on the steps that need ro be taken. How much upheaval does having your roof removed cause. More information on the process and length of time for the work to be completed.

Date of experience: February 3, 2025
Washington
1 review
0 helpful votes
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Too Expensive
February 13, 2025

The salesperson was very polite and professional. The services was way too expensive. They seemed to be based on your yearly kilowatt usage. Not very realistic. If your average bil is $300 a month, that's what they are going to charge for your equipment. Not impressed about that. The only way it would work in my area is if my lightbulb was over $400 a month. Otherwise not worth it.

Date of experience: February 3, 2025
Florida
1 review
0 helpful votes
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October 11, 2024

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Date of experience: October 1, 2024
New Hampshire
1 review
0 helpful votes
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Date of experience: August 31, 2024
Arkansas
1 review
0 helpful votes
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Date of experience: September 12, 2024
Georgia
1 review
0 helpful votes
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Date of experience: September 6, 2024
Pennsylvania
1 review
0 helpful votes
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Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Date of experience: August 19, 2024
Maryland
1 review
0 helpful votes
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Date of experience: August 16, 2024
California
2 reviews
0 helpful votes
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Date of experience: July 19, 2024
New York
2 reviews
0 helpful votes
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Date of experience: July 17, 2024
Virginia
2 reviews
0 helpful votes
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Looking good looking forward to changes
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Date of experience: July 13, 2024
Florida
1 review
0 helpful votes
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Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Date of experience: July 26, 2024
Pennsylvania
1 review
0 helpful votes
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Date of experience: June 1, 2024
Illinois
1 review
0 helpful votes
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Date of experience: May 28, 2024
South Carolina
1 review
0 helpful votes
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Date of experience: May 27, 2024