The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I was expecting some actual useful information
I just got tricked into telemarketing instead. Because I'm trying to get useful information
I just filled out the form and looking for more information on credit.
🌟 because I'm never home I think my bills should be the basics because I turn it off at the meter main power yet I still get a bill
God man I just wanted a quote and now you're telling me I'm gonna get a ton of calls from providers like $#*!
I'm unsure of other devices, I have red iPhone blackiphone & watch from spectrum. Advise of what is compromised, I feel unsafe in current circumstances and amount of shade throwing and hackers and newly discovered players.
So far it is good. I am looking into this because of the price.
It's been a very enlightening experience so far. And I found myself thinking that solar power might possibly be a solution to my energy needs.
Quit asking for a phone number in your preliminary cost estimate. The last. Thing I need is 50 people calling and sharing the phone number.
It's just some general info, nothing specific. Get specific.
Good so under stand
Easy sounds like a good way to save money and stop paying such large page bills
Seems alright so far but I'm interested in seeing how the rest of it goes
Very straightforward so far I do want the cost to be seen on here
Okokokokokokokokokokokokokokok all daydayokokokokook
Not sure whether we qualify because our power comes from EPB so there was no choice on your list for where we get power from.
It was easy to entering to system and great guidance. This is enough to put into theater review
Easy to check if we qualify to lower energy costs. Still not sure if we're ready to commit
I have no comments. I am considering installing
Solar panels if it makes financial sense
I need you to call *******301 I don't have the phone this is the number I have
Sunrun is the worst for service I have encountered. Just trying to hold on until I sell my house and move.