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Eneba has a rating of 1.8 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1411th among Video Games sites.
This company responds to reviews on average within 2 days
No positive highlights yet
I had made many purchases through this site and never had a single issue. The codes always work and delivery is pretty much instantaneous.
Stole £25 from my Paypal. Sent me an email to say "your order has been confirmed", but the thing is that I didn't order anything from this website for almost 2 years! Customer service was not responding until I left a negative review on Trustpilot website. All they say is that they cannot help. No refund, no order cancellation, nothing. It's a scam. Read the reviews on Trustpilot, half of the people say their code didn't work and Eneba refused to refund them or offer a new key. So it is obvious they must be scamming people. Shocking customer service. They said they cannot help and closed my case without me even replying to their last message! Then sent me a link to rate their "support"! Avoid this website at all costs. You have been warned.
Stole £25 from my Paypal. Sent me an email to say "your order has been confirmed", but the thing is that I didn't order anything from this website for almost 2 years! Customer service was not responding until I left a negative review on Trustpilot website. All they say is that they cannot help. No refund, no order cancellation, nothing. It's a scam. Read the reviews on Trustpilot, half of the people say their code didn't work and Eneba refused to refund them or offer a new key. So it is obvious they must be scamming people. Shocking customer service. They said they cannot help and closed my case without me even replying to their last message! Then sent me a link to rate their "support"! Avoid this website at all costs. You have been warned.
There was a charge made to my card from this site. I never authorized this charge. I've never even been to this site. I was never emailed an invoice or receipt of the purchase, so I wasn't even aware of the charge being made to my card. When I asked for the email address associated with the purchase, they refused to give it to me, even though it was MY card that was used for the purchase. Seems really sketchy to me. No invoice, no email address provided. Makes me believe the people at Eneba conducted this fraudulent activity.
Products used:
I didn't use any of the product because I didn't make the purchase, so I never received any product.
Hello, Serra.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Amber J.
Eneba Team
I bought a key for wwe 2k17 and when I tried claiming it, it said it had already been used. I contacted Eneba about it and provided screenshots but they said "the exact time for resolution depends on the seller and the amount of the current cases they have." It has been a day but I'm really not too sure how long this process takes. The reason I'm giving it 3 stars is because they still could give me another key, but as of now I still have yet to get one. The extra steps to this process are also very tedious.
Hello Dustin,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues.
The reason, why we can't immediately provide you a replacement key, because we need to investigate this issue with our seller, before we can provide any solutions for the case. Rest assured though, since you have already provided us with all of the requested information, we will get back to you as soon as we have some news for you.
Jax Hendrix,
Customer Support
Beware of Eneba, this is the worst platform to spend your money on. The company claims to be reputable, however, its scamming the customers by selling "Already USED" keys, and upon contacting their support (which is super awful), they send you in a rabbit hole to contact the official Platform.
In my case, I bought the Cricket 25 - PS5 key, which turned out to be used already, and even though I contacted the ENEBA support, after days of back n forth emails, I was told that key was "not used" as per their seller.
I even provided the official Playstation Email to them, specifying that the key was used before I purchased it, but then I was ghosted.
Please, never purchase from this platform, as they're scammers, and huge liars, who will not hesitate to take your money, and then lie on your face.
Oh and just in case, since they ask for the case IDs here, it was: ******* - and my order ID was: o-yxrq9ta
Again, Please don't buy anything from this platform.
Tip for consumers:
Worst Platform, liers and scammers - with the worst support. A perfect example of online theft
Products used:
Digital Game Key - Not working
Hello, Saad,
Thank you for sharing your experience! We're glad that you contacted our colleagues and our customer support team is already working on your case, rest assured, our team will do whatever it takes to resolve this matter for you.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
I want to share my personal experience as a former employee of Eneba. My time working for this company was extremely disappointing, I feel it is important to provide an honest account of my experience to help others considering employment with them.
The most important part is that my trainer intentionally wanted me to type 'PR' into the search bar to reveal potentially visited 'certain' websites while looking at my search history (And then take a screenshot) to try to mock me in front of my coworkers. Initially, I was confused because I didn't realize what he had done until later. I'm worried that he might be engaging in this practice with other new employees, causing them to experience the same situation.
Apart from this incident, I encountered numerous issues that significantly impacted my professional well-being. The work environment was characterized by a lack of respect and a general disregard for employee well-being. Management consistently failed to address concerns, leading to a pervasive sense of frustration and demoralization among the workforce.
Additionally, there was a blatant disregard for work-life balance. I consistently found myself working on a hectic schedule without proper compensation even on national holidays. The workload was overwhelming and unrealistic, resulting in excessive stress and burnout. This company and their team leaders showed little regard for the mental and physical health of its employees.
Furthermore, the compensation and benefits provided were far below industry standards. Salaries were uncompetitive, and there was a lack of benefits or performance-based bonuses.
I strongly caution potential employees to thoroughly consider their options before joining Eneba. The negative work culture, lack of work-life balance and inadequate compensation and benefits make it an unfavorable choice for anyone seeking a positive and fulfilling professional experience.
Please note that this review is based on my personal experience, and others may have had different experiences working for Eneba. However, I believe it is essential to share my story to shed light on the company's shortcomings.
I was forced by a scammer to pay through this platform. The support team of eneba shows no willingness to track who claimed this gift card to track the scammer nor to cancel the card and refund me the money
Products used:
None. I never received an item
Hello, Stefanos,
Thank you for bringing this to our attention! In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too. Highly recommended! I bought GOLD EDITION game code, activated on Ubisoft and received standard edition of this game, I opened case and asked for full refund, after 3 days, Eneba support person answered me on my email and full refund was issued by Eneba, so I can tell only that all is great, prices also affordable but need ask sellers before purchase, to avoid open cases and also seller mistake has been revealed so all ok, I advice this site/store. 4 stars - cause of they doesnt have a chance to check all sold keys on their website so cause of that we need to use REFUND option if something goes wrong but all works great as I checked all this support things, all legit and advice.
Tip for consumers:
Contact seller before purchase .
Products used:
Tom Clancy's The Division (Gold Edition) Uplay Key EUROPE - but its not gold Edition , I bought was standard
My son got directed to purchase FIFA 24 via some stupid instagram post...ended up getting charged twice by this place, figured out how to log into it and found out we were charged for two european STEAM gift cards. Complete scam. I'm filing a fraud chargeback with the bank first thing monday.
Tip for consumers:
fraud
Products used:
got scammed into purchasing german steam gift cards IM FROM THE US
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Watch out if you need invoice from this lithuanian company. As a EU consumer asked for a invoice after a purchase on eneba.com and they refuse to send it.
I understand they are not direct seller but all purchases are made trough this company.
Products used:
Digital product
Hello, Cosmin,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. Also, you can easily request an invoice on your account at my.eneba.com. The seller will deliver the invoice in 30 days. You will be notified via email, as well as will be able to find both the receipt and the invoice on the 'details' page at my.eneba.com.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased three 30-day Xbox Game Pass Ultimate codes from seller gamemania. They were non-stackable codes; I had to wait for each to expire before using the next. I used the first two without a problem. When I attempt to use the third code after the second month expired, I found that the code had already been redeemed. I provided screenshots of my Microsoft account and the chat with Microsoft confirming that it wasn't used in my account. Eneba refused to refund the purchase because the code was used after my purchase. They said that the seller has ways to confirm this directly with the publisher, which they "could not ignore". Considering that I know for certain that I neither used the code nor gave it away, I believe that gamemania resold my code.
You can buy legitimate keys through Eneba but customer service will not help you if you get ripped off, even if you provide proof.
Hello, Katy.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
I had made many purchases through this site and never had a single issue. The codes always work and delivery is pretty much instantaneous.
Hello, Lukasz!
Thank you for an excellent review!
We are thrilled, that you enjoyed your experience shopping at Eneba! Come back again!
Amber J.
Eneba Team
Decent site if everything works, but once there are problems their support won't help you at all getting your money back. Sending the same pre-written responses every time you open tickets and not responding to follow-up emails.
Lost $50 by pre-ordering a game...
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought 6 xbox live cards from this site awhile ago. Only used 1 on the day of purchase and was saving the other 5 for later use when needed. When I went to use the other 5 they are already used... they are saying they habe been used and will not refund or replace the codes even though I did not use them. They resold the codes after selling them to me and someone else used them! They made double profit buy reselling codes I was saving for later use! Do not buy from them and think you can hold onto codes for awhile. They will sell then again to make more money and screw the first buyer out of everything!
Tip for consumers:
Horrible business from this site
Products used:
1 of the 6 month xbox love cards. Bought 6 and was only able to use 1
Hello, Aaron,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. I'm sure that if you obtain additional information about the used keys from the platform's support colleagues could investigate it further.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Poor service, seller sold me a used code and refusing a refund/new code.
I will be staying away from Eneba in the future. I purchased some gift codes from seller Digital Keys and a higher value one has already been redeemed on someone else's account. I informed Eneba straight away, literally within a few minutes of the order going through, and they passed on the information to the seller who has told them that the key was unused, which is false. I have gotten back in contact with eneba with further proof the key was used before my purchase. They replied that the sellers photo of a physical gift card is solid proof the code was unused and therefore they still won't issue a refund, even though I have proved that the code had already been used on another account when I tried to use it. This is really disappointing support and I am £45 down. It is a shame as Eneba has been good in the past, I have placed many orders, but this experience has been poor and I will not be making anymore purchases in the future.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page and based on the sellers information, was activated after it was purchased. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed, or already activated.
Thank you for your understanding.
Amber J.
Eneba Team
Compré el código para conseguir una Skin de Fortnite que ya no estaba en la tienda y sinceramente no tenía muchas esperanzas con ellos pero lo compré y si pude activar el código y funcionó muy bien, también compré un código para el Black Ops III y funcionó, la verdad me encantó esta plataforma y aquí puedo conseguir mis videojuegos mucho más baratos la recomiendo mucho
Products used:
Un código para un videojuego
Hello,
Thank you for taking the time to leave us a review! If you ever have any questions or suggestions, you can always reach out to our dedicated Customer Support team by creating a ticket here: https://eneba.com/support.
Have a great day ahead!
Eneba Team
Every time your transaction fails, they tell you its on our end, so refund has been issued. You won't get note from PayPal regarding the refund and which they didn't started. 4 transfections failed because of their system only 1 refund I got and they tell you in the email that it will take up to 28 days which is a lie as I get refund from any other sources in 3 days. Stay away from this website as it's very risky to get your money back and it has been 3 days and still no respond from their team support regarding my last refund which I lost 15 dollars.
To Amber: No sorry but you guys are thieves because if you guys really started the refund Paypal will send a message stating that a refund has been started but in your case Eneba didn't and will never do as people here said good luck getting your money. It's ok it was only 15 dollars that I lost and I have warned my friends and others not to make any purchases from Eneba.
Hello, Imad!
Thank you for taking the time to leave us a review! It seems like you have experienced a technical issue and your orders might have failed to process. Don't worry - if your orders were canceled, those funds are reserved and when your payment provider confirms that the payment was not completed the funds will be returned to you automatically. It will not necessarily take 28 days - PayPal refunds take anywhere from a few minutes to a few days, and only in edge cases it can take longer.
Our support agents usually answer tickets in 1-5 days. The reply times change on a daily basis as we are receiving different amounts of tickets every day, so it is only an approximate time estimation. They have to answer all tickets from the oldest to the newest, doing otherwise would be unfair to other users.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
I had never heard of this company until I seen my bank account had been withdrawn from by them. When I contacted them they were unwilling to even address the issue. They stated that they would not issue a refund. They are scammers and it has caused me to file a report with state and govt. Law.
Tip for consumers:
I dont have an account with them so there is no way for me to receive anything. They wont even tell me who made the purchase with my card number so that tells me they hacked my account
Products used:
none because I dont even have an account with them.
Hello, Brandy,
Thank you for bringing this to our attention! From the description of your issue, I can understand that your payment details were used without your authorization. In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
EDIT: After hours of contact we reached an agreement, issue is now solved. NOT a scam but could be more smooth of an process for sure.
-----
Provide an non working key, they don't take responsibility at all.
Got a non-working key, they instruct me to contact THEIR supplier or contact Epic-Games myself for official proof that the key doesn't work. Suppling screenshots of the error message (they ask for this) is not enough after-all.
Feels like a huge scam. Paid full price for a key that doesn't work, Eneba not willing to take ANY responsibility at all. AVOID!
Hello c r.,
We apologize for the inconvenience this situation has certainly caused. We'll make sure to try to find a way to smooth this process as much as possible since we know that it's always an unpleasant situation. Nevertheless, we thank you for sticking with us through it and we're glad to know that your issue has been sorted. We would also like to point out that we appreciate the time you took to leave an update in this review.
If there's anything else we can do for you in the future, please don't hesitate to contact us again.
Regards,
Eneba Team
THEIR GOOGLE PLAY GIFT CARDS ARE INVALID AND WHEN APPROACHED THEY DO NOT HELP MEANWHILE I NEVER HAD THIS ISSUE WITH OTHER SITES. THEY HAD THE GUTS TO BE AGAINST THEIR CUSTOMER.
Hello, Faren,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased 3 Roblox cards for my daughters for Christmas 1 redeemed the other two didn't work contacted the company they sent me to Roblox to do as they commanded did everything they asked and more was told since Roblox want tell them about the redeem the seller automatically wins I am a liar not new codes. Even though I showed proof no Roblox where ever redeem to the accounts.If zero stars was a rating that's what it would be never buy from this company but do become a seller you can sell fake useless products and get paid.
Tip for consumers:
Never use this site
Products used:
Gift cards
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the products you had purchased fully matched its provided description in its product page and were redeemed after they were bought. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed and used.
Thank you for your understanding.
Amber J.
Eneba Team
Brought a key for COD vanguard key already been used, after a week of emails and having to contact Microsoft who confirmed the key had already been redeemed before it was sold to me, despite providing the proof to Eneba who now gone very quiet. I would suggest anyone to be wary of this company, who customer service is lacking and despite having proof they asked for so far have not made any attempt to resolved the dodgy key they sold
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J,
Eneba Team
I bought Cities 2 which just launched with lots of bugs, so basically the game is poorly designed and doesn't work. They refuse a refund.
Greetings, Miguel!
Thank you for informing us about your experience.
Based on your description, you successfully received and redeemed a valid key from our marketplace, allowing you to download the game as advertised on Eneba. Please understand that we are a platform for key sales and not involved in any game development. Issues with game quality or bugs are under the developers' purview, and we can only assist with key-related problems (invalid, wrong product, etc.).
We empathize with your situation, and while we can't offer a refund because neither we nor the seller can cancel/revoke the key or remove the game from your account, our Support Team is still here to provide general troubleshooting advice and guide you to the game's developer/support team. To contact our team, create a ticket at eneba.com/support.
We genuinely hope the game's developers address the issues plaguing the game, so that you can fully enjoy your gaming experience.
Amber J.
Eneba Team
Bought an ENEBA gift card with Paypal but never received the redeem code. After asking I got the money refunded in the ENEBA account but can only use it there. Useless for me.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
ENEBA is a scam website. Okayfreedom bought for 1 year after 12 days okayfreedom doesn't work. ENEBA doesn't want to refund my money or make okayfreedom work? So don't buy from these scammers. There was nothing about 10 GB per month when I bought them, they just corrected the website after. And many software is free to try while sold at ENEBA example bitdefender is FREE for 6 months?
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page, of the fact that there was a mention that the monthly allowed web traffic for this application was a total of 10 GB, per month. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
Just awful company.
Bought game, received not working key. Had to go through immensive hassle with their support, and still did not get my money back. Stay away from these scammers.
What a waste of time and energy trying to get my money back that they just stolen from me. I wonder if this is even legal that they are doing.
Edit:
No Amber, you are lying.You are not glad to help anyone. Your support team don't want to solve any problems. You should be ashamed by spreading these lies in name of your company. I believe that you could do better than that, there are so many wonderful jobs around where you can actually help people. Why did you decide to work on such a company? Why are you helping them steal money from people?
Hello, Alexander!
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you have already created a ticket with them, you can always edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
I'll be waiting for more details from you!
Sincerely,
Gain trust and grow your business with customer reviews.
Hello, Zuzi.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had simply chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is simply unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Regards,
Amber J.