ElfsterReviews 126

Love the app and have used it for a very large, very cross-country family of over 40 members. Super easy to navigate. And an excellent way for all of us to stay connected.

So much easier than doing by hand and customer service is a breeze! Would definitely use again for next year's SS.

Used the chat feature, and quickly had my problem resolved. Thank you! I appreciate your excellent customer service.

My mother was having a really hard time trying to recover her password and I was able to get online and speak with Meghan the representative. She was so helpful and so nice. She literally helped me within a minute. We have been using Elfster to do our secret santa for 3 year now and we will always use them!

I was able to chat with Sparkle the Elf who assisted me in solving my problem. Sparkle explained everything and was super nice. The website is easy to use, even for grandparents ;)

Jewel was a GEM! Gave me the info I needed quickly and helped me with other set-up issues also- which was a huge help because I am new to Elfster this Holiday Season! I did not feel rushed with my questions and they were answered completely! Thank you Jewel!

Was having trouble joining an exchange that a co-worker had set up. In the end it turned out the organizer had sent the wrong invitation link out. Elizabeth resolved the problem in minutes, and explained what needed to happen to fix it for the others in the group, including sending a link to the correct invitation. Very efficient and helpful.

I'll just tell ya, these people are true elves with true elf magic. Today Elizabeth not only helped me with my organizer questions, she provided pure, joyous, holiday spirit. You're a real one, Elizabeth the Buckeye elf.

I needed help with my account and Elizabeth helped me out, i'm was thrilled i didn't need to open a new account. Thanks Elizabeth

Sparkle Elf is a super star! Thank you for fixing all the issues that arose with various members of our exchange group.

I was going around in circle trying to figure out how to do something, and getting quite frustrated. I saw the chat option, and within the most 1 minute, I was happily navigating my way in Elfster.
Thank you so much Sparkle!
You are the best and so so so helpful!
Michele

I made a few mistakes setting up my exchange and Meghan McJingle helped me get it all straight! Yay! She was awesome and the app is so much fun! And the organizer does not pick names - it's all anonymous and it works great! Thank you!

Tricia was so awesome, quick and very kind. Helped me with merging two different accounts into one account.

Great helpful customer service! The elves are super helpful and quick as well. The only thing that would make this better would be some guidance videos or how to guides, I ended up having to make a bunch up for our group and since I was participating it meant I had to black out portions since it listed who I was paired with. But otherwise convenient and fun!

Chantalle The Hot Cocoa Elf - was so helpful in getting my issue resolved! Very patient and thorough! She's a great elf and exceeded my expectations of making sure that the customer is satisfied. A wonderful asset to Elfster!

Your elves have always been there to help... to my satisfaction :): ) This is my second or third time to chat and they always have answers for my queries. Would definitely recommend this to families and friends. Thank you.

I've been using Elfster for quite sometime now, mostly as a participant. But, now I've been the Admin in the Gift Exchanges. Ran with a problem, and the customer service where there to help! It was quick and easy.

Very helpful with gift giving, especially in a work environment. The wish list option makes it easy and fun to request or give something meaningful. Customer service is great and very helpful.