eFireplaceStore

My wife and I recently purchased a fireplace insert and chimney lining supplies (she purchased the fireplace she wanted, I went back and purchased the installation supplies) and despite an error I am still giving them 5 stars! The fireplace arrived quickly and everything was perfect. When I received the installation supplies - the wrong parts were sent. When I contacted customer services my call was answered quickly, I was given simple instructions to correct the issue and was sent the correct parts the following day. The correct parts were FedEx delivered on a Sunday! Great products, Great Service! I will definitely use this company again in the future.

This is my first time ordering a Fireplace online. The site was easy to browse. They had all the specs I needed to pick to the right one. The price was the lowest I've found online and free shipping. I placed my order. Soon after I received my confirmation and shipping tracking with a message about what to expect with freight shipping. I received it in 3 days. The packaging was done with excellents. Overall my experience was wonderful.

Good experience with this company. Knowing nothing about replacing this Cap other than Utube videos.
My older cap (wrong one) broke and blew off my roof last month barely missing my car. I was confronted with replacement.
Trolling the internet, unable to find someone who could or would answer my questions.
Lucky to find eFireplace and the helpful staff, at this Company. I was able to obtain the correct part the first time. The instructions were straightforward and I installed it myself.
My home was built in the 40's, like me and I'm trying to restore it, watching videos and talking to people. Been at it two years and it's getting there.
The chimney sweep that cleaned the fireplace last year wasn't helpful and wanted $1300. 00 for a similar cap. Live and learn!

I called to get specific info to match a Empire furnace damaged on a Fish house Wheel house due to an accident in transit. I needed to match all ducting and venting to safely replace what I had installed as a pkg. The Technician helped via a call back after he investigated all necessary adaptations and performance issues to get an acceptable match. The Tech also shared where the info was located in my original Empire guide and shared the part numbers and placed the order for me. The order arrive and was installed and was a success to get my fish house back on the Lake before the season ended. Appreciate the expert help to match and keep safety first attitude for a successful install.

I ordered an item in the evening and found out it was the wrong thing, So I contacted the company in the morning after checking to see if the shipment was picked, which is was not. I asked them to stop the shipment and cancel order but they continue to ship and it was shipped to the wrong address. So I had to go to bbb and also argue with their non customer service they have.

I put in a concise review and the SITEJABBER rejected it because it was less than 50 characters. The experience with e-fireplace was great, but the idea that a communication cannot be meaningful unless it exceeds 49 characters is insulting and offensive. I don't expect this to be published, but I hope that the person screening these comments doesn't just ignore my frustration and change comes from the investment of my time to communicate honestly with you.

We ordered a ventless fireplace with ceramic logs and ceramic liner. I opened the fireplace box once the driver dropped it off and it was fine, exterior cardboard box not damaged. The problem came when the installer opened the undamaged box for the refractory panel liner and 2 of the 3 panels were broken in half. Packaging insufficient for fragile inserts. Since we were doing an addition, it was 4 weeks since we purchased the unit. Upon sending the photos and filing a claim, they said since we didn't open we can't prove it was broken in transit and since it wasn't noted on the shipping label, they would do nothing but offer an apology. Paid $350 for broken panels. Unless you are going to make sure the driver (who wants to leave) stays the 20 minutes it takes to open every box and inspect, don't waste your time.

I order triple wall pipe from them for my wood stove only to find out it was the wrong sizes. The one pace of pipe had a dent in the side and the middle was a little pushed in. Not thinking anything of it after all i am a single mom putting in wood stove pipe is new to me. Well anyway they sent me the wrong size pipe so spent the $60 to shipped it all back a. A week later then they send me a email saying the one pipe was damged and i would have to eat the money i paid for the pipe and the $60 and the $40 i had to pay back for them to ship it to me. Or i could pay for shipping again to have the pipe sent back to me. I cant understand how this company is still around. I will never refer them to anyone.