eFireplaceStore

My son called to order fires place insert for me. He explained what I wanted and the salesman he spoke with was very helpful and knew exactly what I needed. The insert was shipped the next day and was received in perfect condition. I love it and looks really nice. I am surprised at how efficient the insert is. It heats the room very quickly and I am very satisfied.

The process of ordering a fire pit cover was very quick and easy. I was kept appraised of the status of my order at all stages of the process. There was an immediate confirmation email, followed by several delivery notices and a thank you notice. Very professional.

Not knowing what to expect without seeing the product in person, I was delighted to open my carefully packaged shelf mantle. It was / is beautiful! I am now ready to order a second shelf mantle for my second fireplace downstairs!

Outstanding experience; the product was described perfectly on the site; the quality was excellent and all the expectations set by the website were more than matched by the actual product that arrived. I will do business with this organization again.

I ordered a replacement fire panel and when I received it, it was cracked completely across. I called on a Saturday and spoke with a representative who instructed me on how to complete a replacement request, which was very easy. I received the replacement panel in about a week. And plan to install it this weekend.

Panel arrived very quickly after order placed. It was packaged securely and arrived intact. Very satisfied with the service received and quality of product. Still in process of seasoning panel, but so far it seems very sturdy.

EFireplace responded quickly and was very helpful. They helped me with the venting components required for my application.
I also ordered a blower kit and remote control kit that arrived quickly and was easy to install.

Your website makes it easy to select and order the fireplace. I had questions and made a phone call to your representative and his assistance was excellent. My fireplace was delivered 2 days later. I found dealing with your company to be excellent.

Not only does the Superior Fireplace exceed our expectations, we were blown away by the quick delivery. Despite the timing on our ordering we were able to proceed with our construction without delays. We will not hesitate to purchase our fireplace needs from fireplace.com in the future!

I was having a hard time finding the correct remote for my fireplace. EFireplaceStore verified I was ordering the correct remote, responded to my questions timely, and helped me link the remote to the fireplace when I received it. They even made sure it was set to the correct temperature scale. Such great service!

I ordered a 4-inch fireplace key and was sent a standard 3-inch key. The description was false and the price was $10 plus an exorbitant $15 to ship. I thought I was getting an unusual size. Instead I received an item that was $6 at a hardware store. All attempts to rectify the situation were denied. Item was donated to charity. BEWARE!

Purchased the fireplace as a gift for my daughter and her husband. They have a new patio and deck and I thought the fireplace would be a great addition. I was right. They love it. The product is everything the company said it would be and the service was great. Very timely shipping. I would certainly recommend this company.

I called their customer service and design support and their expertise and help was fantastic. They configured everything I needed and helped place the order. The shipping time is super fast. I would order again. Thanks!

Fireplace arrived quick and no apparent damage. Will not install for another month. I like it so well that I will be ordering another one and the chimney once I have final measurements for the location it will be installed.

I received the hood. There is something wrong. It appears to be made back-wards. Screws and mounting instructions were enclosed. There were no holes for the screws and the Lintel mounting instructions did not seem to fit this particular hood.

We were looking for the right doors for a fireplace that we had to replace. Customer service was great. They provided the correct doors. Installation was quick and easy. Thank you for a great experience!