• eDigitalPlace

Overview

eDigitalPlace has a rating of 2.22 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eDigitalPlace most frequently mention credit card problems. eDigitalPlace ranks 121st among TV Shows sites.

  • Service
    2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Now I need to get a new credit card, change all my bill payments.
  • Contacted customer service and received a lot of BS and excuses, but NO SERVICE.
How would you rate eDigitalPlace?
Top Positive Review

“Very reliable”

James C.
9/10/19

I switched to this TV service last week and it is working so well. I can view all the sports channels for a reasonable price along with the other entertainment channels. They also offer a lot of great packages for regular customers. Very nice

Top Critical Review

“Corrupt network”

ken c.
11/11/17

Have been subscriber for almost three years. Poor service, channels not working, etc. the entire time. Continued due to low price. Recently my Norton antivirus has blocked the site because of malware on site (JSCoinminer download # 6 & 7, plus two or three others I can't remember). Contacted customer service and received a lot of BS and excuses, but NO SERVICE. Cancelled - I give up!

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (6) customer service (4)
Thumbnail of user kenc66
2 reviews
15 helpful votes
November 11th, 2017

Have been subscriber for almost three years. Poor service, channels not working, etc. the entire time. Continued due to low price. Recently my Norton antivirus has blocked the site because of malware on site (JSCoinminer download # 6 & 7, plus two or three others I can't remember). Contacted customer service and received a lot of BS and excuses, but NO SERVICE. Cancelled - I give up!

Thumbnail of user joer229
1 review
2 helpful votes
August 26th, 2017

This is nothing more than PURE scamming. You dont get to see your game... Just parts of it... then you lose signal... then you text tech support and they tell you to go to channels that are unavailable.

They advertize one price... and charge you more. Even my credit card denied the purchase... saying it was a scam.

LOL... ask for your money back! Totally Deaf Ears! I FEEL CHEATED

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Dont blame us when you hold a slow internet. Its not a free services that you will get low quality our channels is master HD like cable TV so you must have that kinds of (25MB+) dedicated internet speed to watch smooth.

Thumbnail of user trinah23
1 review
1 helpful vote
August 18th, 2018

I signed up for this service last year and had a little trouble but nothing like I have had this year. I have high speed Internet and am able to watch all types of streaming videos with no issue. However, trying to watch the nfl games on this site is impossible. You get messages like video not working try other channel or playback error. When I contacted the online chat they kept telling me that the problem was the game was not on and the channel only worked while the game was on. The issue was the game was on. They are absolutely the worst online help desk I have ever dealt with

Thumbnail of user jamesc1376
1 review
1 helpful vote
September 10th, 2019

I switched to this TV service last week and it is working so well. I can view all the sports channels for a reasonable price along with the other entertainment channels. They also offer a lot of great packages for regular customers. Very nice

Thumbnail of user richardm275
1 review
2 helpful votes
June 27th, 2017

Its easy to input your credit card details and get your money taken but thats where the problems start. There is an endless loop of trying to get an access at all to any live feeds. Forget trying to make it work on an android phone, it just points you back to a dead link on the home page and stays there. It took me about three hours of time, including endless login resets, to get anything that looked like a live feed and then it was just full of advertisements, interruptions, buffering etc. Its a complete rip off. And they won't offer a refund!

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

It was just full of advertisements,? Its the point you are not true.

Our full members area channels is add free no advertisement.

Thumbnail of user jeannem35
1 review
1 helpful vote
March 15th, 2017

I paid for renewal service and i still can't access my account, i have been a customer for over 2 years?

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Check again now or create a ticket through helpdesk or email us: support@edigitalplace.com

Thumbnail of user wayneh43
1 review
5 helpful votes
June 11th, 2016

Failed to refund a measly £10 for a live sport subscription. Instead they told me to stop making false claims. If I had the time I would take this to court. Don't use this firm because they do not believe you if there is a problem. They are downright ignorant.
Update
Steer away. They are pathetic. Even now they give stupid comments and don't raise all I want is the refund I was promised over the phone!

Tip for consumers:
Don't use them. If it doesn't work you won't get a refund.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

All channels is working fine. You may have flash Player Problem.

Thumbnail of user jerryc96
1 review
1 helpful vote
April 2nd, 2017

I signed up today to try to watch the National Championship in women's basketball. Never got anything except told to turn my device off/on. Don't think they have a clue what they're doing. DEFINITELY DO NOT BUY! About all I was told when I asked them for refund on card was... read the customer agreement.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Whats your email id with us? We will refunds you

Thumbnail of user suryamsasutai
1 review
1 helpful vote
March 19th, 2016

SCAM. They charged 45$ to my credit card though I requeted to cancel service within a day if signing uo. Ticket entered was just sitting there. No one answered. Since they charged 45$ anyway, I have attempted to watch a match during which the connection failed at crucial moment and never worked after that. Even when it works the video quality is very poor. Not sure how to get them to respond

Thumbnail of user neilb70
1 review
0 helpful votes
August 22nd, 2017

Their sub's should state clearly that the prices are charged in Euros. Bit of a shock when converted to $NZ.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

You know US $ and NZ $ is not same. We are based on USD like all flatform in the world

Thumbnail of user coryj9
1 review
2 helpful votes
March 11th, 2017

I paid the money to live stream an event. Never got to watch the event. Nothing came up but pop ups and game adds. I tried for 2 hours, nothing. Sent a ticket by email telling them the service isn't working at all. Support just said sorry, non refundable, and sent a bunch of links that sent me right back into ads. DO NOT PAY THE MONEY, THIS SERVICE GIVES YOU ABSOLUTELY NOTHING FOR YOUR MONEY.

Thumbnail of user timf235
1 review
0 helpful votes
November 11th, 2018

I keep getting the message "error" and then loosing the stream altogether its getting to be as near as useless. Seem s to have happened since they made the new changes

Thumbnail of user seanj62
1 review
1 helpful vote
September 13th, 2019

Absolutely worth my money! I have never used a service like e-digital place, they offer the best internet TV streaming service in the US. If you are looking for a user-friendly service and want to save money with your subscriptions, just go for this blindly!

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Thanks for your worth comment

Thumbnail of user alanw105
1 review
3 helpful votes
March 17th, 2018

Well I pay for 3 months of subs I had tv now they say opps you didn't pay us. well my bank statement says different. It went to them via there web site. Now my bank is doing the for fraud and if it comes to it laying charges. Now I have had my cc card stoped due to these CU**S. But they still say I didn't pay. Now I have even had the tv site I did log into the web site. It is now blocked to me and all msg's wiped off there server only half of the msg's show up. Its like they are trying to cover there $#*! but the more they remove the more I will hit. This scam site is now been reported all over the net I spend few day copy and pasting everything about this scam. Just stay well clear of these $#*!s its just a scam and they take your money and then say $#*! you. I have your money in my pocket so there is no proof of payment. Plus half the $#*! don't work of you just get black page with crap saying they cant find the link plus they have removed all the movies and they say oh we are going to sports only but we are not telling any one. What a bunch of F***s just a bloody scam good luck with court. I hope there $#*! gets dropped into the $#*!

Thumbnail of user shaung39
1 review
1 helpful vote
September 11th, 2019

Don't know why people are giving so many negative reviews for this service. The website is great and most of the channels are ready to stream without any problems. I'm sure that they will improve the service and make it more user friendly in the coming months

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Thanks,

Yes we did Change a lot of and now all of our user, at-least 97% people are happy

Thumbnail of user darrylc17
1 review
2 helpful votes
March 18th, 2017

Never works when trying to watch sport on Sky channels. Continual buffering and hanging. Techs try to placate with advice like turn your router / laptop off and then on again... The issue is with their service. DONT SIGN UP

Thumbnail of user lloydw9
1 review
1 helpful vote
February 23rd, 2016

All the adjectives used by others who have attempted to use the service: scam, rip off, terrible, unethical and avoid like the plague are all true in our experience. They prey on peoples passion for sport and offer no service of any kind. Trying to communicate with them and be reimbursed is akin to pulling teeth. Companies like this should be shut down - disgusted.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Simply log in here https://www.edigitalplace.com/amember/member and Check the services again and Then comment here again.

Thumbnail of user homarae
3 reviews
5 helpful votes
September 9th, 2019

I am a subscriber of this website from 2012. Till 2018 its an average Quality site. I did shift from this website to a new one. Last month my friends who also a subscriber of this website inform me that they changed a lot of things likes Apps, SD to HD and many more. No lagging issues anymore. That inspire me to join again and now i am very much happy and i am sure you will be. I have no other option but will give them best best best! From an average website they are now top in the market.

Thumbnail of user annb80
Ann B.
2 reviews
1 helpful vote
March 2nd, 2016

What a rip off. Never worked. I emailed to cancel before my 5 days were up. They charged me for a year. Please don't fall in to their trap.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Simply log in here https://www.edigitalplace.com/amember/member and Check the services again and Then comment here again.

Thumbnail of user virendraj
1 review
1 helpful vote
September 9th, 2019

I have been using this service for more than six months now and it is terrific! I get most of the paid channels with good streaming quality and they give prompt response if I'm having any issues. Excellent service!

Thumbnail of user lindaa486
Linda A.
1 review
1 helpful vote
September 18th, 2019

I get excellent streaming quality for the price that I am paying. I never used to get such decent service from the earlier TV streaming apps as they were always fooling the customers. E-digital place is awesome and their annual subscription is fantastic

Thumbnail of user ronaldc55
1 review
2 helpful votes
August 8th, 2016

I used edigitalplace for NASCAR races since NASCAR does not offer on line services without a cable. Well, edigitalplace, their quality and dependability are horrible. They are plagued with drop outs, no services when you want them, freezes, and any other evil you can imagine happening to a video service. It took a year and a half, but I finally switched to a different provider after many attempts at resolving their issues by increase bandwidth, constant emails, and work tickets. You would be best served to take your business somewhere else. They do not have a worthwhile product.

Tip for consumers:
Use Sling TV

Service
Value
Quality
Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Old Version Gone. Now Simply log in here https://www.edigitalplace.com/amember/member and Enjoy the service and CHannels quality rises 100% better now

Thumbnail of user katherineo9
2 reviews
2 helpful votes
October 12th, 2017

Channels never work. They go in and out and you can never watch a full program.As for football what a joke channel refreshes or goes away during games. Not worth the money. Once you pay they give you the run around If you ask for a refund.
BUYER BEWARE
UPDATE: I stream Netflix, Hulu and Amazon with NO issues. I am able to watch full episodes. I have the highest speed internet.
Your emails state "**We are crazy about the quality of our service.**" this is a lie. I have emailed your company numerous times about my refund which you stated in your email I would get within 7-10 business days and I NEVER received a REFUND! My last two emails I got NO response what so ever Tell me how that is crazy good service?

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

You must have Good internet speed. 25 MB required but good news that from next week 6 you can watch multi bit + CDN technolgy so you can watch even 1 MB internet. We are top and best in the Internet.

Thumbnail of user joannem52
1 review
4 helpful votes
September 23rd, 2016

Service does not work and they refuse to give your money back. Should have looked at these reviews before I handed over my money. Buyer beware.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Thanks,

Your members area of channels https://www.edigitalplace.com/amember/content/p/id/160/

IF YOU still looking for cancellation then go here and cancel your membership, https://www.edigitalplace.com/amember/member/payment-history

Still you have question Then create a ticket through help desk https://www.edigitalplace.com/amember/helpdesk

Thumbnail of user bradb63
1 review
5 helpful votes
September 12th, 2016

Does not work as promised and unable to get a refund. If you use this site they will PUNK you.

Thumbnail of user andrarasals
andrarasal S. – eDigitalPlace Rep

Thanks,

Your members area of channels https://www.edigitalplace.com/amember/content/p/id/160/

IF YOU still looking for cancellation then go here and cancel your membership, https://www.edigitalplace.com/amember/member/payment-history

Still you have question Then create a ticket through help desk https://www.edigitalplace.com/amember/helpdesk

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ASP International Inc

Company Representative

Thumbnail of user andrarasals
andrarasal S.

How do I know I can trust these reviews about eDigitalPlace?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDigitalPlace?