Eden

Excellent Job! We are very pleased that Eden have serviced our lawn and put us in a safer position. Satisfied!

If you are looking for a cool APP, a descent price, poor communication, a butchered garden and inadequate follow up…then THIS IS THE COMPANY FOR YOU!
I contacted EDENAPP, in particular Meghan Honacki (Customer Success Manager) for Fall Clean up to be done at my Mom's house. She is 96 years old and has taken pride in her gardens. Due to her health, the gardens were professionally landscaped two years ago.
Meghan was slow to respond and provided limited details – although I was told Fall Clean up was booked out in November. I booked through the app and specified the contractor to contact me prior to the work being done.
The very next day – September 30th – Irving Palacios arrived at the property. His text stated – job started. The next text stated job completed. By the time I arrived at the property, he had decimated the gardens with a WEED WHACKER. I doubt this "contractor" had any idea which plants needed the appropriate pruning.
Two days later, another contractor from EDEN contacted me, and I indicated the job was done and rather poorly at that. He had been sent my job AGAIN! Upon contacting Meghan Honacki, she was confused. I allowed a week to pass for a follow up response from Meghan regarding duplication. More importantly I requested an explanation for the poor service/timing and destruction of the garden.
NO RESPONSE. Customer service is non-existent with this company. Use EDEN at your own risk.

I have use Eden grass cutting service 3 times in past 2 years. First time it was perfect. That was in 2022. In Aug 2023, I placed an job oder to cut grass in Barrie, I waited for 3 weeks, no one picked up the job. The problem is that after you placed your order, there is no option to you cancel the job, and they don't have a phone number you can call. They have a support line, but that is 3rd party support call center, they can take a message for you only, and most of the time they don't anser the phone call. This means even they don't have a person can finish your job, you still cannot cancel it. For 2nd job order, the support line took more than 1 wee to cancel the jobe. I placed the job order in beginning of Aug, and job cancelled in September. On September 10th, I placed another job order for a property in North York, I thought this should be easy to find a worker. But I was wrong. Since job placed, they keep tying to charge the money wihout the job completed. And finallly, they cut the grass twice, and charge me twice. They actually tried to charge 4 times.
So according to my expreience, don't even bother to think to use their servce. It's a headach.