Ecrater

Buyer claims to have shipped order, tracking information shows only that a label was created two weeks ago, not that it was ever actually shipped. Contacted customer service and they won't do anything. The seller has my money and I have a bunch of dead fish (I ordered a fish antibiotic). Try a trustworthy site like ebay.

Bad from start to no finish! Poor communication, almost none! Had to threaten to report as a scammer just to get shipping info, or any other communication! Well into almost 40 days, no product! Then received daily texts and emails saying incomplete shipping info " complete crap" please give your credit card info for redelivery! USPS does not do this! Never got product, filled out complaint form, now into near 60 days! Heard nothing! Complete scam! Do not use this company! Unless you like getting ripped off!

Im a seller there, i have been waiting for 5 weeks to get a reply from support. This is not a reliable platform.

Ordered on 7/18/23 from a seller names Famess for a bottle of Zupoo. Never got any Information after 2 days of order. Contacted ecrater team and they got a tracking number from seller. We'll the tracking number was a BOGUS tracking number to a different condo as per UPS customer service and photo of delivery and not my apartment. So far 7 emails to ecrater for a resolution and they haven't responded. How do you do that to customers? This is fraud and nobody seeks to care. Horrible

I ordered a rare SNES game & they sent me the wrong game. Now I can't seem to get ahold of anybody. I'll never shop there again.

I ordered a college Jersey for my son for Christmas in October of 2021. I recieved the jersey two days before Christmas. The jersey was nothing more then a polyester shirt with printed labels on it. I sent it back to china. I'm now out 53.00 for the Jersey and another 28.00 for shipping. I have contacted the company over 10 times now with no refund or response. This site is a scam to collect your hard earned money. I will never order from them again.

They offer no customer support for their countless scam victims, and they also refuse to remove sellers with countless negative reviews saying people never get their orders. Just use ebay or something, this site is a rip off of ebay with worse support.

$750 item. Seller never had the inventory. Doesn't respond to emails. Will only answer the phone when called from a new phone number. Gives the runaround on who or how the refund will come even though the merchant ID for the charge is CLEARLY the seller. I feel dumb and have filed dispute, but this is ridiculous. Would have been better off sending the money to the "you're the sole heir of uncle so and so in some random country" scam.

Bought a battery from a company posting on ecrater. Says California based with battery in stock. It's be 3 weeks and they created a tracking that only says package has not been received by USPS. Communication through the site has been extremely broken English. They don't seem to even understand the issue. Ecrater provides no ability to review or reach any resolution

Placed an order in November that never shipped. Then the seller sent a message stating the order would be canceled and in the event I wanted to purchase it again, the price would be $250 higher.

I wrote a complaint to eCrater, but still await for a response.

This was our first and LAST experience with eCrater!

They are aweful. After i paid for an item, with out contacting me or explain,they canceled my order.
They did not even answer my emails. Now, i should wait 3 to 5 business days to recieve my refund.
It is waste of time and money. Never trust this website.

I paid over $100 for Michael Kors perfume. I should have known this was bs. There's no way of contacting them! DO NOT TRUST THEM! I will not stop until I get answers even if I have to contacts lawyers bbb, I have a friend who is a senator. Nope messed with the wrong consumer

After waiting two weeks following my order, I contacted the seller to check whether my DVD had been dispatched. I eventually received a one sentence email saying it was a state away, then I kept a close eye on the tracking information. After it hadn't changed for a few days I decided to call USPS, but the number was disconnected and the contact link wouldn't work. That's when I smelled a rat!

Clearly the fake page was designed to trick buyers to believe items were in transit, which gives the "seller" wiggle room to continue duping other buyers. Thankfully PayPal understood my dilemma, escalated my claim, and said they would be banning his account to cease further fraudulence.

This was my one and only dealing with eCrator, who never bothered replying to my message about being scammed...which shows how much they care about customers. I hope others learn by my mistake, and avoid this unscrupulous site at all costs.

Signed up for a seller account and after hours upon hours of work of uploading the inventory, the account was apparently shut down without notice. Not even granted the courtesy of a simple email explaining the sudden inexplicable suspension. The few sales that *did* occur successfully were somehow refunded on my behalf, without my permission! Over $200 stolen in addition to my labor. Not only a bad site, but a criminal operation.

They stole 1200 from my account. American Express is investigating. Hopefully I get my money back soon

This is the worst website and a big rip-off. I purchased the game from a merchant and the merchant never shipped me the game, and the website basically is telling me that it's on me to get my refund and that they can't help me with that. They told me to contact PayPal which is what I used to purchase, and I did but PayPal cannot refund me because I was never even given a tracking number and they can supply me with one either. What website doesn't Supply you with a tracking number when one of their Merchants sell something on their site? This is just ridiculous. So now they keep telling me the same thing to contact PayPal which they've told me about five times now and I'd explain to them every time that they won't refund me because I don't have any tracking so there's no way of knowing if I received the item or not. Do not buy from this site because you will get ripped off this is one of the worst experiences I've ever had buying something online. I've never seen an online store or not refund somebody when one of their merchants doesn't ship the item. Since when is it my job to do all the legwork to get my money back? And I even tried and as I said before they won't even refund me and neither will this website this is just absurd. I would rate zero Stars if I had the option.

I spent half a day setting up a store. Everything was fine. My items showed up in the search results. But after a week or so, none of them would show up anymore. Ecrater support just kept saying everything was fine on their side and they can not comment on search results. I was selling some video games that no one else was selling. So my game should be the only thing that shows up. But when I do a search now, no items are found.

Don't waste you time selling on ecrater.

I bought a pair of shoes like maybe two weeks ago and the site said it will come in 10-12 days and I have yet to get my shoes or my money back

I ordered a dog kennel through ecrater.com and months after I didn't receive it or a refund. I was told the kennel is out of stock. So I don't understand why they took my money and accepted an order for a product they didn't have and didn't bother to notify me until after taking my money. The seller disappeared and ecrater.com states you can file a complaint, but does not say how to file a complaint. They do not take responsibility for the sellers' robbing of customers, and toss the ball at Paypal so they find a way to refund your money. I will NEVER buy anything from this site again, please be very careful with this scam.

Its bad experience to purchase from this sites, I feel this site is Froud because I bought for 150$ and not delivered no one respond from this site

Oh how I wish there was a way to leave negative stars! This site doesn't deserve one star! DO NOT ORDER from this site! You WILL regret it! AND if you do, don't expect your order to be correct! AND, if you try to contact them, you will be called names and will not receive an apology, offer to fix the problem or refund. Be warned! Major scam artists!

Awful customer service from relaxnshop! Nowt relaxing about it. They cancelled the order so they could demand even more money for postage! A lot more than the cost of the item without the postage already paid! Rude, impolite, no offer to resolve the issue, and took over a month to get back. Also had to contact them to find out where my order was! Very unprofessional and misleading! Shouldn't be trading! Would give no stars if could!

I bought from Ecrater once before and it went very well. I bought from Ecrater again expecting it to go well again. I never received the item I purchased which technically isn't Ecrater's fault. It's the seller's fault. It sounded like, after talking to a representative, that they have no control over funds processed by sellers which sounds very odd to me. They told me that I would have to go through PayPal to get a refund. It's not worth the hassle to me. I would never trust Ecrater with my money again. Buying from Ecrater is fine as long as you don't run into problems.