Ecrater has a rating of 2.9 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ecrater most frequently mention tracking number, credit card, and customer service problems. Ecrater ranks 713th among Marketplace sites.
This company responds to reviews, but usually not within the first month
Excellent, this merchant "GrabFlashDeals" is excellent, the item purchased is precise and adequate to what I wanted. Exactly with the description it has. Everything worked perfectly in the installation process, I was able to do the process very well and they sent the codes to my email right away. The customer services were very friendly, courteous and very fast. She explained in detail how to do the process and answered every question and doubt I expressed, which were several. I was delighted with the item purchased and the service. It saved me thousands of dollars and this item is really what I needed. Thank you very much and very happy with the service provided
Bad from start to no finish! Poor communication, almost none! Had to threaten to report as a scammer just to get shipping info, or any other communication! Well into almost 40 days, no product! Then received daily texts and emails saying incomplete shipping info " complete crap" please give your credit card info for redelivery! USPS does not do this! Never got product, filled out complaint form, now into near 60 days! Heard nothing! Complete scam! Do not use this company! Unless you like getting ripped off!
Made a purchase of 2 Igloo coolers through Ecrater who indicated that their were 2 in stock, paid with a credit card & got an order number. Five days later received a shipment with the wrong item, not even close to what I had ordered & paid for. Only way to contact Ecrater is via a hard to find complaint form on the web site, no customer service phone, filled out the form & was advised to contact my credit card bank & make a dispute. My advise is to stay far away from Ecrater
Products used:
none
Buyer claims to have shipped order, tracking information shows only that a label was created two weeks ago, not that it was ever actually shipped. Contacted customer service and they won't do anything. The seller has my money and I have a bunch of dead fish (I ordered a fish antibiotic). Try a trustworthy site like ebay.
Bad from start to no finish! Poor communication, almost none! Had to threaten to report as a scammer just to get shipping info, or any other communication! Well into almost 40 days, no product! Then received daily texts and emails saying incomplete shipping info " complete crap" please give your credit card info for redelivery! USPS does not do this! Never got product, filled out complaint form, now into near 60 days! Heard nothing! Complete scam! Do not use this company! Unless you like getting ripped off!
Products used:
Amazon
There is no order #56996619 in out system. You either provided a wrong order number or a fake review.
Im a seller there, i have been waiting for 5 weeks to get a reply from support. This is not a reliable platform.
Please resend your email. It is possible that we have not received it.
Ordered on 7/18/23 from a seller names Famess for a bottle of Zupoo. Never got any Information after 2 days of order. Contacted ecrater team and they got a tracking number from seller. We'll the tracking number was a BOGUS tracking number to a different condo as per UPS customer service and photo of delivery and not my apartment. So far 7 emails to ecrater for a resolution and they haven't responded. How do you do that to customers? This is fraud and nobody seeks to care. Horrible
Tip for consumers:
Ecrater doesn't even respond
Products used:
Nothing... never received
What is your order number?
I ordered a rare SNES game & they sent me the wrong game. Now I can't seem to get ahold of anybody. I'll never shop there again.
We are sorry for your bad shopping experience. What is your order number?
I ordered a college Jersey for my son for Christmas in October of 2021. I recieved the jersey two days before Christmas. The jersey was nothing more then a polyester shirt with printed labels on it. I sent it back to china. I'm now out 53.00 for the Jersey and another 28.00 for shipping. I have contacted the company over 10 times now with no refund or response. This site is a scam to collect your hard earned money. I will never order from them again.
Products used:
Jersey
We are sorry for your bad shopping experience with this merchant. What is your number?
They offer no customer support for their countless scam victims, and they also refuse to remove sellers with countless negative reviews saying people never get their orders. Just use ebay or something, this site is a rip off of ebay with worse support.
Tip for consumers:
Don’t.
$750 item. Seller never had the inventory. Doesn't respond to emails. Will only answer the phone when called from a new phone number. Gives the runaround on who or how the refund will come even though the merchant ID for the charge is CLEARLY the seller. I feel dumb and have filed dispute, but this is ridiculous. Would have been better off sending the money to the "you're the sole heir of uncle so and so in some random country" scam.
Tip for consumers:
Don’t. I gave it in star because that’s the only option. The reality is this is a black hole of sucks.
Products used:
None. The product didn’t exist in inventory them to sell.
Bought a battery from a company posting on ecrater. Says California based with battery in stock. It's be 3 weeks and they created a tracking that only says package has not been received by USPS. Communication through the site has been extremely broken English. They don't seem to even understand the issue. Ecrater provides no ability to review or reach any resolution
Placed an order in November that never shipped. Then the seller sent a message stating the order would be canceled and in the event I wanted to purchase it again, the price would be $250 higher.
I wrote a complaint to eCrater, but still await for a response.
This was our first and LAST experience with eCrater!
Tip for consumers:
Stay away. eCrater is not a reliable sourcing platform.
Products used:
Industrial component
They are aweful. After i paid for an item, with out contacting me or explain,they canceled my order.
They did not even answer my emails. Now, i should wait 3 to 5 business days to recieve my refund.
It is waste of time and money. Never trust this website.
Tip for consumers:
never buy from this website
Products used:
they are aweful. after i paid for an item, with out contacting me or explain,they canceled my order.
they did not even answer my emails. Now, i should wait 3 to 5 business days to recieve my refund.
it is waste of time and money. Never trust this website.
I paid over $100 for Michael Kors perfume. I should have known this was bs. There's no way of contacting them! DO NOT TRUST THEM! I will not stop until I get answers even if I have to contacts lawyers bbb, I have a friend who is a senator. Nope messed with the wrong consumer
Tip for consumers:
Very dissatisfied
Products used:
None! Never got it
What is your order number?
After waiting two weeks following my order, I contacted the seller to check whether my DVD had been dispatched. I eventually received a one sentence email saying it was a state away, then I kept a close eye on the tracking information. After it hadn't changed for a few days I decided to call USPS, but the number was disconnected and the contact link wouldn't work. That's when I smelled a rat!
Clearly the fake page was designed to trick buyers to believe items were in transit, which gives the "seller" wiggle room to continue duping other buyers. Thankfully PayPal understood my dilemma, escalated my claim, and said they would be banning his account to cease further fraudulence.
This was my one and only dealing with eCrator, who never bothered replying to my message about being scammed...which shows how much they care about customers. I hope others learn by my mistake, and avoid this unscrupulous site at all costs.
Signed up for a seller account and after hours upon hours of work of uploading the inventory, the account was apparently shut down without notice. Not even granted the courtesy of a simple email explaining the sudden inexplicable suspension. The few sales that *did* occur successfully were somehow refunded on my behalf, without my permission! Over $200 stolen in addition to my labor. Not only a bad site, but a criminal operation.
They stole 1200 from my account. American Express is investigating. Hopefully I get my money back soon
Tip for consumers:
Don't do it
Products used:
I just was robbed
If you have not ordered from these merchants on Ecrater this means that someone used your credit card to place these orders. (fraudulent activity). Not sure if you contacted our support team directly at that time but if you did so, we would notify merchants so they can refund these unauthorized transactions.
This is the worst website and a big rip-off. I purchased the game from a merchant and the merchant never shipped me the game, and the website basically is telling me that it's on me to get my refund and that they can't help me with that. They told me to contact PayPal which is what I used to purchase, and I did but PayPal cannot refund me because I was never even given a tracking number and they can supply me with one either. What website doesn't Supply you with a tracking number when one of their Merchants sell something on their site? This is just ridiculous. So now they keep telling me the same thing to contact PayPal which they've told me about five times now and I'd explain to them every time that they won't refund me because I don't have any tracking so there's no way of knowing if I received the item or not. Do not buy from this site because you will get ripped off this is one of the worst experiences I've ever had buying something online. I've never seen an online store or not refund somebody when one of their merchants doesn't ship the item. Since when is it my job to do all the legwork to get my money back? And I even tried and as I said before they won't even refund me and neither will this website this is just absurd. I would rate zero Stars if I had the option.
Tip for consumers:
It would have been helpful to know that if I didn't receive my item that I wouldn't receive a refund and that I have to put in all the work the try and get it on top of that and still not get a refund. The website itself doesn't even issue refunds it's insane they asked you to do it and then when you try to do it you can't get it done anyway
Products used:
It was supposed to be a video game for the Nintendo switch but it never got shipped to me and I never got a refund. If I could have given zero stars for any of the above I would have this is the worst website I've ever dealt with in my life
We sorry to hear for your bad shopping experience with this merchant. What is your order number?
I spent half a day setting up a store. Everything was fine. My items showed up in the search results. But after a week or so, none of them would show up anymore. Ecrater support just kept saying everything was fine on their side and they can not comment on search results. I was selling some video games that no one else was selling. So my game should be the only thing that shows up. But when I do a search now, no items are found.
Don't waste you time selling on ecrater.
I bought a pair of shoes like maybe two weeks ago and the site said it will come in 10-12 days and I have yet to get my shoes or my money back
What is your order number?
I ordered a dog kennel through ecrater.com and months after I didn't receive it or a refund. I was told the kennel is out of stock. So I don't understand why they took my money and accepted an order for a product they didn't have and didn't bother to notify me until after taking my money. The seller disappeared and ecrater.com states you can file a complaint, but does not say how to file a complaint. They do not take responsibility for the sellers' robbing of customers, and toss the ball at Paypal so they find a way to refund your money. I will NEVER buy anything from this site again, please be very careful with this scam.
Tip for consumers:
Please do not use this site, it's a scan and they don't have the systems in place to support you if you get robbed.
Products used:
I ended up going to PetSmart to buy a kennel for my doggy.
We are sorry to hear for your bad shopping experience with this merchant. What is your order number?
Its bad experience to purchase from this sites, I feel this site is Froud because I bought for 150$ and not delivered no one respond from this site
Oh how I wish there was a way to leave negative stars! This site doesn't deserve one star! DO NOT ORDER from this site! You WILL regret it! AND if you do, don't expect your order to be correct! AND, if you try to contact them, you will be called names and will not receive an apology, offer to fix the problem or refund. Be warned! Major scam artists!
What is your order number?
Awful customer service from relaxnshop! Nowt relaxing about it. They cancelled the order so they could demand even more money for postage! A lot more than the cost of the item without the postage already paid! Rude, impolite, no offer to resolve the issue, and took over a month to get back. Also had to contact them to find out where my order was! Very unprofessional and misleading! Shouldn't be trading! Would give no stars if could!
I bought from Ecrater once before and it went very well. I bought from Ecrater again expecting it to go well again. I never received the item I purchased which technically isn't Ecrater's fault. It's the seller's fault. It sounded like, after talking to a representative, that they have no control over funds processed by sellers which sounds very odd to me. They told me that I would have to go through PayPal to get a refund. It's not worth the hassle to me. I would never trust Ecrater with my money again. Buying from Ecrater is fine as long as you don't run into problems.
Products used:
Microsoft Office Digital Download
Bought TurboTax Premier 2019 from directsavings4you at a slight discount compared to Amazon a couple of months ago. However, after installing and updating, the activation code provided turns out to be invalid (Error: All available activations for that code have been used. Error code: 603). The store Directsavings4you does not respond to emails. This is a scam. DO NOT FALL FOR IT.
Buy and sell on eCRATER, an online marketplace and free online store builder
We are sorry to hear for your bad shopping experience with this seller.
The tracking number indicates that the order was delivered on 04/15/2024:
https://t.17track.net/en#nums=LQ102100790SG
The order was shipped on 04/04/2024