• Ecodirect

Ecodirect

Overview

Ecodirect has a rating of 4.6 stars from 881 reviews, indicating that most customers are generally satisfied with their purchases. Ecodirect ranks 2nd among Solar sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate Ecodirect?
Top Positive Review

“Photos Any Grid”

Rob M.
9/19/22

Fast shipping very professional thank you will buy again when needed great selection of all things solar!

Top Critical Review

“Part arrived but was packed poorly and damaged”

Dan E.
8/21/22

Ordered a $500 Enphase line filter. Part arrived but was poorly packed and damaged. Part was in a very small box and just placed in the bottom. Some packing paper was wadded up and shoved on top. The steel mounting plate was bent on 2 corners and part of the plastic wire connector was popped open. Hopefully it will work after I straighten the plate out. Very poor packaging job.

Reviews (881)

Rating

Timeframe

Other

Thumbnail of user richardc4579
1 review
0 helpful votes
October 21st, 2023
Verified purchase

I received the order Thursday and they are what I expected and will work for what I need them for.

Thumbnail of user frankh130
Frank H.
5 reviews
15 helpful votes
March 25th, 2020
Verified purchase

ordered 22, received 72, paid $25 in shipping charges for an 18lbs package that should have been about 6lbs. ecodirect responded quickly and provided an easy return label for the extra units.

thank you for your help.

Thumbnail of user robm768
1 review
0 helpful votes
September 19th, 2022
Verified purchase

Fast shipping very professional thank you will buy again when needed great selection of all things solar!

Thumbnail of user catw22
Cat W.
1 review
0 helpful votes
June 25th, 2020
Verified purchase

Web site was easy to navigate and had all the parts I needed. The recommendations were useful too. Having all the product documentation and specs linked made decision making easier. The shopping cart was easy to navigate and made it easy to see at a glance what I was ordering, which is important with complex projects of the type I tackle.

Thumbnail of user thomp17
Thom P.
1 review
0 helpful votes
August 27th, 2020
Verified purchase

Good advice for a system that better fit the need and aesthetic.

Will need a follow up from Renee on question on sourcing additional components.

Thumbnail of user johnh590
John H.
30 reviews
6 helpful votes
August 23rd, 2020
Verified purchase

Quick and simple. I am delighted with Ecodirect's service. I received my shipment earlier than expected. The person that called regarding a possible delay in the delivery was very nice. It turned out that possible delay did not occur, but it was very nice to receive the call. It was a truly pleasant experience dealing with Ecodirect.

Thumbnail of user tonys576
Tony S.
1 review
0 helpful votes
October 26th, 2019
Verified purchase

Product looks wonderful. Page was efficient. Snow load estimater was beyond my ability. It was irritating to have to re-enter credit card information every time the system found missing information. Other than that, website is fine.

Thumbnail of user johna1100
John A.
1 review
0 helpful votes
August 27th, 2018
Verified purchase

Nice site navigation. Very happy with the price of the panels

Delivery was scheduled for Wednesday according to the original email so I stayed home from work to receive it only to get a call from the shipping company around 10:30 saying it would be delivered the next day.

Shipping seems incredibly expensive and the 4 options to choose from were not well described as to what each would require on the receiving end.

Thumbnail of user mikew1092
Mike W.
1 review
0 helpful votes
June 5th, 2020
Verified purchase

Although I did make the purchase from you, I almost didn't. Your website is very careful to remove responsibility of satisfactory product and implies that you don't want to be bothered if there is a problem. Not very good business practice.

Thumbnail of user aidanc42
Aidan C.
1 review
0 helpful votes
July 23rd, 2020
Verified purchase

I had to confirm the gender of the Tyco connector before ordering a cable, and Brian was extremely helpful!

Thumbnail of user dane570
1 review
0 helpful votes
August 21st, 2022
Verified purchase

Ordered a $500 Enphase line filter. Part arrived but was poorly packed and damaged. Part was in a very small box and just placed in the bottom. Some packing paper was wadded up and shoved on top. The steel mounting plate was bent on 2 corners and part of the plastic wire connector was popped open. Hopefully it will work after I straighten the plate out. Very poor packaging job.

Tip for consumers:
They don’t automatically send order status updates.

Products used:
Inverter, batteries, line filter, cables

Service
Value
Shipping
Quality
Thumbnail of user pacev2
Pace V.
1 review
0 helpful votes
October 3rd, 2017
Verified purchase

I tried to buy this at two of your competitors sites but their websites malfunctioned. Congratulations on yours working!

I have not yet been able to make the devices work on my network and do not yet know if it is my hardware or yours that is problematic.

When you get your Cloud service launched, I think my needs will be met.

Your email support has been great in answering my questions about the Cloud service.

Thumbnail of user vaughnd14
Vaughn D.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

Your range of products is much larger than I expected. I was looking for small scale products for a middle school/high school educational project. I found much more!

Thumbnail of user justinr381
justin r.
1 review
0 helpful votes
April 20th, 2020
Verified purchase

love shopping and not having a minimum order. i have been ordering quite of bit just because as i put my system together things keep changing. i will continue to order from them.

Thumbnail of user johnl3006
John L.
1 review
0 helpful votes
July 25th, 2020
Verified purchase

I would've like to have access to the company's product information sheet or data sheet. That could easily be attached to the advertisement

Thumbnail of user michaelh2368
michael h.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

The web site was slow and not user friendly. Your products and prices are very competitive and user friendly

Thumbnail of user fireh
Fire H.
1 review
0 helpful votes
January 22nd, 2019
Verified purchase

Had to call due to an address billing and shipping difference. Brian helped put the order through with no problem.

Thumbnail of user gregh162
Greg H.
2 reviews
0 helpful votes
April 21st, 2020
Verified purchase

I thought I would receive a tracking number for my purchase so I emailed ecodirect. No reply. Nevertheless, package arrived within the specified time, so I am happy.

Thumbnail of user cf57
C F.
2 reviews
0 helpful votes
August 13th, 2019
Verified purchase

Fairly easy to navigate site. The Terms and Conditions were crazy long,...and can be changed at any time, so why do they even exist?

Thumbnail of user stanr36
Frank R.
2 reviews
0 helpful votes
March 6th, 2020
Verified purchase

All the products I ordered were great. Unfortunately they did send one incorrect product but a phone call the customer service remedied that,and they sent me the correct ones within a couple of days.

Thumbnail of user mikeg312
Mike G.
1 review
1 helpful vote
December 15th, 2019
Verified purchase

I created an account with an address and CC number, but still had to re-enter that info when placing the order. ?????????????

Thumbnail of user tomv26
Tom V.
6 reviews
0 helpful votes
April 3rd, 2020
Verified purchase

Both products showed up at my house at the same time. Both products showed up earlier than expected.

Thumbnail of user davidc762
David C.
24 reviews
4 helpful votes
December 31st, 2019
Verified purchase

Your checkout procedures need attention, I had to re-enter checkout address & CC info at least 3 times before actually getting the purchase to complete. Even after logging into my account to correct the spelling of the name , I was required to "Logout" to continue. "Login" again to continue to place the order, re-enter CC info, Name info , etc to get to the checkout location. Some review of the "Checkout " process is confusing.
Thanks,
DCL

Thumbnail of user sandrae54
SANDRA E.
1 review
0 helpful votes
June 15th, 2017
Verified purchase

I found a better price elsewhere, but they had a minimum order of 25 units, and I only need two. The fact that I could buy in any quantity sold me. Thank you!

Thumbnail of user anonymousu1073
anonymous U.
2 reviews
0 helpful votes
August 14th, 2020
Verified purchase

Be more careful with the invoice information (my name was completely wrong for delivery) and improvements to the shipping detail. It was completely wrong and misleading and the vendor did not deliver it as arranged.

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4.6
881 reviews
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