Echovita

It was quick and easy and the choice of arrangements was very nice.

Plenty of choices, easy to follow instructions.
We ordered our flowers shortly before 5 pm, the day before the funeral, realizing that we might even be too late to place the order. However, there was nothing in the website feedback that suggested the flowers should not get to the funeral by at least 3 pm, the time of the funeral, or even 2 pm, the time of the visitation. Thus we proceeded with the order. Next day, we kept our eyes open at the funeral for our flowers, but did not notice them. We decided that perhaps they were going to blend in with all the other flowers and did not worry about it. When I got home, I had, if I recall correctly, a voice mail and an email about some difficulty in trying to find the correct colour of flower, as depicted in the catalogue provided by Echovita. Because we had already left for the funeral, I missed those attempts at connecting with us. What I understood when I did get home was that a substitution was done. That was fine by me, and I figured that a change in flower colour might have been the reason we did not see our flowers. Next day there was the burial ceremony which we did not attend. Our friends, who were members of the family of the deceased, did go and afterwards, they told me that the Pastor told them our flowers did not arrive until after 6 pm the previous day. I assume that he brought the flowers to the burial, as they ended up going home with one of the family members, a very good final destination for the flowers. Our friend also told us the flowers looked very good. Nonetheless, the flowers were obviously intended to be present at least at the funeral, if not even the viewing, and the Pastor suggested we should let the company from which we ordered know what happened. He said we might be eligible for a refund. We decided to do that, not so much because we wanted a refund, but because we felt the company should know what happened. In some cases, having the flowers at the funeral, on time, could have been critical. When I phoned Blooms Today, I spoke with a very sympathetic and helpful lady, who agreed readily that the flowers should have made it to the funeral, and who also offered me a refund of around $20. I accepted that, even though we thought it was not a lot considering that the flowers were not there at the funeral. Later, I noticed in the documentation sent on-line to me, the refund seemed to be closer to $30. This may have had to do with different currencies; I am not sure if I was always dealing in Canadian dollars. The refund was approved quickly and I do not expect any complications to arise in it going through within the 10 business days or so they said it would take to have it applied to my credit card account.

It was a very good experience. First time that I had ordered flowers on line to send to a funeral.

Very bad. Order was never delivered & I was still charged.

Great, easy to order, many choices to pick from. Pictures of products were helpful

The bereavement container looks beautiful to honor our family member.

Site has many choices and easy to use. Love being able to order candle

Did not deliver flowers and not notified until after the funeral. Really! Just horrible!