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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Beautiful and arrived on time. Would recommend to others.
I looked for the flowers at my aunt's funeral. Could not find them. I looked for the flowers at the after service dinner. Not there. You robbed me.
Easy to place order, glad delivery was included
Flowers never made it to the funeral. Called us 5 minutes before the funeral was to begin and said they couldn't deliver. This place sucks. We want our money back.
Our flower delivery for the funeral was beautiful and the delivery service flawless! Very happy with the prompt preparation and execution of our order for our friends and loved ones.
Ordering from this company was a good experience. Product was delivered in a timely manner and was properly package.
I ordered flowers last minute for a visitation- and even gave the wrong time for the service- and the flowers arrived at the correct time and were beautiful. Thank you for covering my shortcomings in a time of grieving.
Simple and easy but found it a little pricey. Overall if it was delivered on time I'm good with that.
Well Done, and thanks! Because we are a private family we don't need to say much.
The flowers were delivered a day prior to the service and visitation. Since they were ordered through the funeral website with all the pertinent information, I'm not sure why that happened. I can only hope they looked fresh for the day of the service and also lasted for a few days after.
It was very easy to access the website. Several options were available. Made the process very easy.
The ordering process was easy. Delivery was on time.
Thank you for the prompt service you are about to do
Although nice the flowers and vase were much smaller than portrayed
It was easy and my flowers were beautiful. They looked like the picture. Thank you!
Selection was simple & straightforward. Flowers were beautiful at the Chapel
Flowers delivered on time. Family really appreciated them. Thanks!
Your system with the security code is terrible and hard to navigate.
Website is great no problems. Customer service fixed my mistake.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Craig S,
We are sorry to hear about the experience we had. The local florist assigned your order had ample time to notify you if they couldn't fulfill your order in advance of the delivery date. They will be docked points via our program and if this happens again with that florist, they will be removed from our program. Please note that Echovita, itself, is an obituary website, not a florist. Your order was fully refunded on December 12th. It can take up to 7 business days from that date to receive your refund. Thank you.