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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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I sent these long distance to a friend whose dad passed. She told me the flowers were beautiful, but somewhere in the delivery the card was misplaced. They would not have known who the flowers were from if I did not call to follow up.
Funeral home never received flowers. I was charged on my card thought.
We ordered flowers to be delivered for a wake through the obituary. They did not show up until after the first session of the wake
Hi Julie B.,
The flowers may not have showed up for the first visitation, however, they were there for the second visitation. If you'd like a partial refund for the late delivery, please call Blooms Today directly at 1-800-522-8707. Also, you stated you emailed and didn't get a response, however, we have no record of you ever emailing us. Thank you.
Disappointed with the Peach Tribute Garden. The garden basket was much smaller than pictured. Basket had very little to no peach flowers.
Hi Debra M.,
If you believe the arrangement sent was smaller than the dimensions indicated on our website regarding the arrangement and size you chose, please call Blooms Today directly at 1-800-522-8707. Thank you.
Fast easy convenient fast easy convenient fast easy
Said they could not find a florist after taking my order days in advance. Notified me half hour before service. Unacceptable and horrendous experience.
Hi Joseph J.,
We agree, notifying the customer a half hour before is unacceptable, and there is a process involving the local florist that happens if this takes place. You mentioned the "service charges" weren't refunded. That is simply not true. Your complete order was refunded in the amount of $91.99. If you are referring to a foreign transaction fee, that is not charged by Echovita, therefore, we will not be refunding that charge. As stated on our website, on the final order checkout page under the "Place my order" button, "Some U.S. residents may be charged a foreign transaction fee depending on their credit card's terms and agreement." Echovita is a Canadian company, however, we are a website that serves both Canada and The United States and flower orders are processed by Blooms Today and handled by local florists within the area of delivery. If you want to be refunded for a charge applied by your credit card company, you need to contact your credit card company.
Très satisfaite des deux bouquets que j'ai commadés.
I ordered the flowers, thinking I was sending them to the funeral home. Then I realize that this obituary was connected to a third-party site,that is apparently based out of Canada. I was very disappointed when I went to find that there was a original obituary that did not show that I sent flowers or a condolences message!
Hi Tracie,
I'd love to assist you in your confusion. First, yes, your order was delivered to Nelson Funeral Home in Fayette, AL on February 9th at 12:02p.m for the 2p.m. Service. You were also sent a delivery confirmation from our partner, Blooms Today, so please check your spam. Echovita is a website based out of Canada, which is clearly stated on our website, however, we are a website, which is global. All websites are based out of a certain country, but that doesn't mean they don't/can't serve other countries as well. Rest assured, your order was delivered. All of our orders are processed by Blooms Today, which is an American company, who works with local florists throughout the U.S. and Canada. This is stated on our website and your order confirmation email. Each order is prepared and delivered via a local florist. Furthermore, If you had questions or concerns about your order, why not call Blooms Today? Their phone number is on your receipt. If you were unsure about Echovita, why not contact us via our website? Thank you.
The flowers were delivered on the day of the funeral after 5 and my son's funeral was at 2;they had wilted also the funeral home has been notified. Your company was notified and noone has received any feedback from you.
Flowers delivered two days after funeral! We were very sad.
My info had to be re-entered twice.
I don't like the little trick of automatically adding the eternity candle.
Very disappointed. Flowers were not at the viewing and barely made it to the church.
Hi Irma,
Your order was supposed to be delivered to the Church by 9a.m. If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. Thank you.
Friendly site, was able to use easily. The prices were very reasonable..
They were nothing like the beautiful picture. Much smaller than we thought.
If you are unhappy with the flowers delivered, please call Blooms Today directly at 1-800-522-8707. If you believe they were smaller than the given dimensions described on our website, you may be requested to provide a photo. Thank you.
Easy to navigate. The arrangement was exactly what was ordered
Easy to order, delivery on time. Arrangement was as pictured, very nice. No complications with order, delivery or payment.
Les fleurs n'ont même pas été livrées dans la bonne ville. Je suis très déçue.
Ordered them for a friend's passing, unable to deliver to that address so home address was given for floral arrangement and after 1 more day that order couldn't be delivered either (?) Why say you can if you can't?
Hi Michelle B.,
Unfortunately, this can happen sometimes with local florists. The good news is, you were notified of the issue more than 4 days prior to the date of the service, and your order was refunded 4 days before the date of the service, so you had time to place your order elsewhere. Thank you.
I ordered an arrangement for an event. The large, beautiful arrangement was delivered beautifully and on time. However, the plastic liner of the basket that the arrangement was in had a leak. After the funeral, the family took the flowers home and discovered this. I contacted Echovita expressing my disappointment that the family would not be able to enjoy the flowers for long. Echovita refunded my money, even though I had not requested this and did not even expect such generous compensation.
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Hi Christopher C.,
We contacted Blooms Today to inquire about your order and unfortunately, it was delivered to the funeral home at 4p.m., which was late, so we have processed a full refund for your order. Please allow 5-7 business days for the refund to be returned to you. I would like to add that you can contact Echovita by clicking "Contact us" on our website. You could have also called our partner, Blooms Today directly via the phone number provided on both our website and your order confirmation email. Thank you.