Burgess

They take your money and even if plants arrive dead you have to wait a specific amt of time before you can send them back. Then they send you more dead plants. And on and on until 1 yr has passed and the warranty is over. Total scam. Even the customer service I spoke to said "buy locally"

I have ordered from other online nurseries, but this one is by far the worst! I ordered some trees back in March, at the same time I ordered from another nursery, it is now May, and Burgess has yet to mail my plants, the ones I ordered from a different nursery have already arrived, and been planted, and started to grow! The number on the web site does not work, if it does, it is always busy. The only way to contact them is through E-Mail, and then you still have to wait three to four days before a response. I understand that they wait until it is ok to ship them to your zone and all, but I live in FL. I can plant trees year round down here, and if they don't have things, do like other nurseries do, and let people know that items are on back order BEFORE they by them! I will never buy from eburgess ever again, and I will make sure that I tell everyone how horrible they are..

I should have reviewed these, as after two weeks of one order called their customer no service site~ Lord they hire only RUDE people to answer phones. While it is their right to hire whoever they wish it is my right in the future to NEVER DO BUSINESS with them again. AM seriously glad that only ordered one product for less than 20 bucks. And if after 30 days have not received the product will contest the charges. As not received.

I honestly don't see how this company stays in business other than by not having repeat business.

In the fall I waited 5 weeks to get the plants delivered once I received an email posting the shipping. The plants arrived dead. I called and talked to someone saying that they will revive in the spring. They did not. I wrote 3 emails to complain and called one more time. I was told the company was sold and they will try to satisfy the warranty. That was 3 weeks ago, never heard from them.

I actually really like eburgess. The plants do take a while to ship and they do look dead on arrival because they are still in their dormant state. I had to laugh and think "wtf" when I saw that the tree and bushes I ordered simply looked like twigs. However, after following their planting instructions (1 part original ground, 1 part top soil and 1 part peat moss) most of them are starting to really flourish after 3-4 weeks. They tell you to allow 6 weeks for the plants to adjust to their new home; and I have rocky clay soil that is not very plant friendly. The plants they send are just babies, which is why they are so cheep, but if you have the time and patience, you will end up with a nice garden for about a quarter of the price.

On Aug. 3,2020 Isent an order to your company for a Tree Peony collection and 2 separate plants. The order was placed on Aug 21 and the check for payment was put in your account on Sept. 3. The package with the plants was found in my front yard on September 22. The plants were dry and two of the trees were in pretty bad shape, but we decided to keep them. Then I discovered that I receiver 3 RED peony trees, all other colors were sold out. Extremely disappointed in the service and the plants. Never again will I order from your company.! Pack.#******* Other #*******

After waiting 3 months, emailing countless times, and foolishly attempting to call this sham of a company, my "plants"... actually just dried up shrivelled roots and twigs arrived. I soaked them in water so hopefully they come back to life... NEVER USE THIS COMPANY

I ordered a lot of plants, a barefoot butterfly bush and six barefoot red twig dogwoods. After three months, the plants are struggling. The bareroots are just dried up dead twigs and the crown vetch and Walk on Me are worthless.

This is a terrible source for anything you plan to spend money on to beautify your yard or garden.

EBurgess refuses to honor their guarantee policy. Trying to get them to send née plants like their policy states when the plants they sent first time died is a run around, I still do not have new plants and have been contacting them since spring of 2021 it is now end of summer. Other companies are easier to work with and honor their policies. They do not deserve 1 star.

If only I had read these reviews 45 days ago. Ordered mid April. First they told me they would ship when season was appropriate. June 1, they told me that item had shipped 5/23. I insisted on a tracking number and when I tracked with USPS, preshipment was issued 5/29. That doesn't even prove it has shipped, just that they issued a pickup order. BOGUS E-TAILER! Just going to dispute charge to my card.

When i placed my order i was told it would ship on feb 28th 2022. They keep changing the shipping date. I am in florida by the time i get my plants and seeds it will be to late to plant them cause the heat, now they say shipping will be 3/21

Ordered privet hedge in July 2020 expecting to get plants in a few weeks. Called company and was assured that I would get my order in Oct when it would be the best time to plant the hedge. Oct 18,2020 I called company and was told I would have to wait until Spring 2021 to get the plants because they didn't have any. Person I spoke with was condescending. Implied that it was my fault that I didn't read the catalog which said they would only ship if they had plants in stock. I would figure that they could get plants in 4 months from time of order. I would assume they probably would never have sent me a refund or the plants. I am pretty sure I will never get my refund but I am positive I will NEVER do business with this outfit again and will be sure to spread the word about their awful business practices and attitudes toward their customers.

Dan Deines

I ordered from this sham company. Because of covid they said orders would be running late 2-3 weeks. After 4 weeks I contacted them regarding my order. They said it was in shipping, when they bothered responding at all. After 5 weeks I asked for a refund of my order. I was told it was just being ready to ship and rhey could not refund. After 7 weeks I again ask for a refund, nothing. After 8 weeks it showed up missing some plants. I sent a message stating the shipment was incomplete. I'm still waiting for a response (after three weeks). I planted what was received and only two plants lived. I sent a message stating their plants never germinated. I have heard absolutely nothing from them. I gave them one star only because zero was not available. This company is a sham that offers defective and inferior products. STAY AWAY FROM THEM!