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ebookers has a rating of 1.2 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ebookers most frequently mention customer service, credit card, and full refund problems. ebookers ranks 471st among Travel Deals sites.
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The customer service at Ebookers has been amazing, regular contact via email, quick online chat, they persevered and got all the hotels to agree to cancel with a full cash refund, and all the money back in my account before the holiday was meant to start
Booked a hotel in Morocco that didn't exist. We asked around town and it turned out that the pictures used on the fake listing belonged to a number of other guesthouses in the area. A complete scam. Ebookers refused to give me a refund and didn't help me find alternative accommodation. I was literally left out in the cold with my 3 fellow travellers (we were on a cycling trip in a remove area). It's a perfect platform for scammers – avoid at all costs, stick to booking.com and airbnb!
Worst customer service!
I'm also another victim for not reading reviews before using this bunch of incompetent idiots. I've been trying to change my return ticket from Vietnam, impossible to get hold of these fools you hold the line for over an hour until you give up and they refuse to change it online.
Be warned! Never use their services you don't want to be as frustrated as I am right now. You will be wasting your money an time they do not know what they doing.
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