- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
EbonyOnline has a rating of 4.17 stars from 826 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply, and timely manner. EbonyOnline ranks 3rd among Hair Extensions sites.
This company responds to reviews, but usually not within the first month
No critical highlights yet
Hello hello ladies you must continue to support ebony online I have been a loved with an Account member for over 7 years and absolutely loved my lace fronts the daily andvmosel model collection I have collected all the colors at least three of each and thats alooot of hair lolol... simply amazing and quality hair. Beautiful. You guys five stars thank you ebony online :)
I been a customer of ebonyline for years. I can no longer order from ebonyline because fed ex delivered my package to the wrong address. So therefore I had to go through the company which was ebonyline to get a refund. Now I don't think that was fear because fed ex delivered my package to the wrong address, so I feel fed ex should have to pay. Ebonyline got upset and when I placed a recent order they regret to inform me that I can no longer order from them because of that situation. How is that my fault? Why am I being punished for being a customer for years and fed ex delivering my package to the wrong address. Never happened before. It's cool.
First time placing an order on Dec 7 and within 30 min after I did it, I discovered another wig that I really wanted. Got in touch with Customer Service (Zahid). He was able to adjust my order thereby saving on shipping fees!
BTW both wigs are very nice. Will be dealing with them again.
Products used:
wigs and hair pieces
Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. And today I called about the Kelsey wig To order and Larissa answered my question because it's 4 in stock...
Hello hello ladies you must continue to support ebony online I have been a loved with an Account member for over 7 years and absolutely loved my lace fronts the daily andvmosel model collection I have collected all the colors at least three of each and thats alooot of hair lolol... simply amazing and quality hair. Beautiful. You guys five stars thank you ebony online :)
Tip for consumers:
Keep the collections above they are amazing and quality hair!!! Thank You
Products used:
The Daily, Model Model, Outre,
They are very responsive and legit! Wigs are amazing quality! They do respond fast and will you give you other choices of hair colors if one is not available.
Fast shipping and great customer service. Thanks ebonyline and Larissa. They have the cheapest shipping around. I Paid only 2.99 for my Outre Julianne that was shipped within 2days if purchase.
Reviewed by Chevanese Billings-Reid
Great customer service, I was emailing a customer representative ZAHID who let me know immediately after I emailed them about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. I am really appreciative of there great customer service.
Omg?! I'm so happy, this is the only site tha I found the Manhattan Girl wig color 3T/613! This wig is absolutely gorgeous! I hope they'll re stock with more soon, so I can purchase more! Aneliz from Ebonyline is very professional, and very friendly! She always got back to me with answers to all my questions!
I am someone who spends thousands of dollars a year on hair and hair products. This company had quick shipping and an easy to navigate site. What stands out the most is Customer Service. Larissa was very friendly and made me feel valued as a customer. I wish everyone could be as professional and friendly as Larissa. I have now set up an account and look forward to my next shipment. Thank you Larissa <3
I've been shopping with ebonyline for 8 years and I have never been disappointed! Always have great products and prices! Shipping is also super fast! So check out Hector and the others at ebonyline!
When your health condition results in the requirement of wigs/hair pieces, it is important to deal with a wig/ hair supply company that understands and is very sensitive. EbonyOnline is that company. They are professional and fast.
Larissa is a very sympathetic employee skilled in dealing with customers who are wig wearing patients.
I will always use Ebonyonline to satisfy my hair care needs.
Thank you sincerely.
Tip for consumers:
Excellent customer service
Professional
Fast
Products used:
WIGS
I would like to give a shout out to Zahid. He gave me great customer service and got back to me in a timely manner. He was very professional and very helpful.
I want to say that I deal with Larissa at Ebonyline and she is a great asset to the company. She is very courteous and helpful Everytime I need help with my order. She is outstanding.
Larissa got back to me in a timely manner to let me know my order was processed and sent out. She has always been helpful and very professional when I have dealt with her. I appreciate her kindness and thoughtfulness.
ABSOLUTELY Love! Ebonyline.com. My order shipped fast and the quality of the hair was PERFECT! I love that they offer reviews and great customer service. Hector in the customers service department was amazing and a big help with my order. Don't sleep on Ebonyline.com They are the best and leading in fast and effective hair and products
Name: Porsche Spurlock
Order #*******
Tip for consumers:
They run deals and specials very often so keep your eyes peeled.
Products used:
Wigs
Porsche,
Thank you for the positive feedback its always great hearing from our happy customers.
We appreacite you and look forward to hearing from you soon!
This is a great site to get beautiful and affordable wigs. Customer service is great, Zahid was helpful and polite.
Products used:
Wigs and haircare
This company offers the hottest wigs. Offers the best customer service everyone are quick to help you with any questions you may have. Rep. Michelle you are an angel! Thanks for being so professional and nice
If you have not gotten your wig at Ebony line then you were missing out the prices are unmatched and the hair selections are endless. I love the selection, they have all the brands affordable prices. Not to mention their shipping is super fast!
Tip for consumers:
Get ready for the best experience
Products used:
Wigsssss
Janel,
Thank you for your genuine feedback. We are happy to hear how satisfied you are with our company.
We do strive to bring in the top and latest trends as well to maintain an affordable and competitive pricing.
Ellie was my virtual assistant and was Very Knowledgeable of the Products and Services! I love it here the wigs are AMAZING and very Good Quality even the synthetic hair is Great Quality. I have told my friends and Family to order from Ebonyline … I highly Recommend their products and customer service. My order came pretty fast too! I will Definitely order More styles in the near future. The colors are very vibrant as well! FYI 5 STARS FOR EVERYTHING!
Tip for consumers:
The Quality was Superb and the Customer Service was Very Knowledgeable And Courteous. The shipping was fast and accurate.
Products used:
Wig wig band and face tint makeup!
I had MAHAZ help me answer some of my questions I had, quick responses where great. Also just ordered a wig I can't wait!
Products used:
Wig
We are very glad our rep could assist you. Thank you for your feedback
Reached out today for assistance and Ellie was very responsive and solved my issue quickly. Great customer service is always deciding factor for me when choosing to do business with anyone. I was pleased with my services today.
Thank you Daejonna for such a great service. I would really want to work with you as I am building my business here in Australia.
M
Thank you for taking the time to share your positive feedback! It means everything to us!
I LIKE ORDERING WIGS FROM EBONYLINE THEY ARE NOT AS EXPENSIVE AS OTHER STORES AND THEIR WIGS LOOK NICE.
Tip for consumers:
I LIKE THEIR WIGS AND THEY NOT EXPENSIVE LIKE OTHER STORES
Products used:
wigs
Jernice,
We're glad you are content with our products and we hope to hear from you soon!
I love Ebonyline! I've ordered from this site from years and always receive great customer service. Recently a wig was going to arrive late, and Daejonna D promptly notified me. I will continue to order from here.
Hello Nicole,
We thank you for your feedback!
I chatted with Dae. Great customer service. I wanted to know about a specific wig and my questio. Easy answered professionally
Hello,
Thank you for taking the time out to give us a positive review, we thank you for your feedback!
I use the site because I know what colors and what types of wigs are already like. They come quickly and brand new. Most of them have reviews and videos which is very helpful
Products used:
Wigs
Erica,
Thank you for your positive feedback.
We love posting video when available also to help get a good visual on the unit and how to install.
Feel free to share images under the product on our site, this helps other customers like yourself.
I absolutely love the amber wig! Such an easy get up & go wig. Great for women who moves pixie cuts! Thanks DAEJONNA D!
Ruby,
We appreciate your positive feedback. I am glad Daejonna was able to take care of you.
We thank you for being our valued customer!
Gain trust and grow your business with customer reviews.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
Veronica,
Thank you for sharing your positive feedback and images, they look amazing!
We thank you for your support!