EastEssence

I have placed many orders, and have spent 100's on dollar shopping here. The 1 time I call for a return (damaged item) all I got was attitude!
The first person I felt with via email, Rashmi, just wanted me to know that it's a final sale item, so f-off. The customer service manager, Uzma wanted to discipline me, I had to remind her that I was not her child. I couldn't believe how they would take for granted a customer who has spent 100's of dollars, over a $50 item. I will NEVER, EVER do business with them again.

I've been ordering from east essence for the past 3 years. With the prices being so so reasonable and the collection being the best among all shopping stores, I continued shopping from them. I am rating east essence as an excellent shopping store.

. DON'T BUY FROM THIS COMPANY... SCAMMERS & STEALRRS

DEAR Rashmi

U guys said the package didn't arrive but when I told u I checked the tracking number and it was delivered. U changed what u said

2. I have included the approval email to return all the 12 items. In the package

3. U guys keep saying u will check with the return team. Every time I call

4. Don't answer my phone calls

5. U guys want the approval email well I included that email also I send it yesterday through email what r u investigating for...

6. I soo tired of your games... I have spent 267.91 $ CAD

7. I will be posting / writing reviews everywhere. Bad ones. This is not good customer service.

I have proofs of everything

REFUND ME MY MONEY 267.91$

I reverted to Islam 2 years past. I needed appropriate clothing. I am also a clothes hog so buy at lot of clothing. East Essence is fantastic. They have excellent prices and each year I shop there they have gotten better and better both style wise and with the fabric. The kashibo is the only fabric that is a bit odd, and it is fine for cloaks and over garments. The only reason I gave EE a 4 star is because it does take a while to get Items so you have to plan if there is an occassion. I have had to do returns and they went smoothly. I love EE and they are the only place I shop. The last thing I would like to say is EE has clothing that is halal but some have a Western flare. It's great if you are newly Muslim, and if you work. You can feel confident your clothing is modest, but with enough Western flare it doesn't cause issues at work.

Other than taking too long to process, they do not even send you the free shipping code for your next order even though that is what they promise to entice you not to request your money back. Having to email them about it does not count as them doung what they promised in the first place. This happened to me twice. Also they are either incompetent or dishonest. I had to return an exchanged item because it still did not fit the 2nd time. I had ordered an extra item, and now they are trying to only give me credit for those extra pants and not the abaya I paid for with the credit! This is stealing around $30 from me not to mention having twice having to spend $13 to ship back stuff that does not fit. That means I completely lost $60 and have NOTHING to show for it. And now I'm stuck with $16.94 credit for a horrible company I no longer want to be doing business with. If I could afford to give away $80 I would spend it for charity and not to this company.

I bought 5 Abayas from them. 4 of them were garbage. First they sent me something completely different than what I bought. Second the material were plastic. The Abayas even smell like burning plastic. So I decided to return 2 of them because the other 2 I removed the tags and I couldn't return them. The 2 I returned, I never got my full money back. I got back 70% what I paid. If you want to buy from them, use Paypal. Just be careful with this company. They are not what seem. And remember if you return something, they will not refund the TAX or SHIPPING. And they will make up other ways not to refund

I spent over $300 on my first order with east essence, they forgot to send all the items i purchased but later sent the rest of them with one ugly hijab as a gift lol then i ordered again n spent over $200 i received it today only two items came in I'm missing 6 items! Smh. I like the quality of their product, it aint bad considering their prices but shipping is the wrost!
Be very careful what you order with them cuz u might be disappointed (size N quality wise)

This company is a fraud. I was promised the abaya i ordered would come before eid 2020. I ordered this on April 30th, it has been 34 days and i still didnt recieve anything. On their website they say it should take 8-10 days to arrive, which is a LIE. I emailed the company asking for a refund a woman named Uzma Mubarak emailed me back and said they couldnt give me a refund. Worst experience ever. This company just steals your money. Total fraud. If i could i would put no stars.

I ordered an item and after i got it, it didnt match the description. I emailed them and let them know and i asked for a pre-paid return label. They offered a $10 refund if i just keep the item. I agreed. The refund never came. I asked where it was and they lied and said they "couldnt" refund to paypal (i paid with paypal, so thats a lie) and gave me store credit instead! (trying to force me to spend more money at their store!) i said that isnt what we agreed to. I filed a claim with paypal, and east essence said to return the item.they knew we had already agreed i would keep the item so they knew i had to remove the tags and i wouldnt be able to return it or get the refund if the tags were removed. They are such corrupt scam artists, the items dont match the descritptions and they lie and steal. I would never do business with such people again!

I ordered a "halal" swimsuit online. They have PRESET measurements. I chose "regular", ensuring the pant length would be good. When I got it a month later (their promise: 7-12 business days), the Tunic was 31" and so short it barely comes to the crotch line! Unable to wear in public! When I contacted them, they were more interested in repeating that they don't take returns nor exchanges on swimsuits (I get that), and would Not allow me to buy a longer Tunic (only come as a set and a longer tunic meant longer pants (hemming would ruin the pattern) nor would they send extra material to add to the tunic. When I pointed out ALL the models on the website show the tunic hem comes to just above the knee, they only wanted to insist I am not the same as the model!
PS. The $49 suit, plus the extra $4 for the larger size (apparently not longer!), ended up costing me Over $100 Canadian with shipping ( that took a month!)! I will NOT deal with them because of their rigidity and refusal to help Fix the problem! Who ever designs their swimsuits, obviously doesn't understand "Halal" lengths! They should allow you to measure yourself and Tell them what you want in a tunic and in a pant separately!

Horrific company I will never do business with again. I placed an order, realized an error, and attempted to cancel. It was a weekend so I couldn't call. I sent e-mails to the info e-mail address listed and through the "contact us" page on the website. They claim they never got either of these after I could finally reach someone via chat today. None of the links in their FAQ work so clearly this website has known issues. But because of the error with THEIR OWN website, they refuse to take responsibility. They will not allow me to do a return either despite the fact the items are brand new, just arrived today. Again, none of this should have happened to begin with because I had requested a same day cancellation. I have proof of this e-mail too but it's being refused as "we didn't get it". Okay, so there was a system error on the part of your website. You'd think they'd do the responsible thing and at least let me return the items then but no they won't. I have no choice but to escalate this through my bank now because their support will be of no assistance. Buyer beware. This is clearly not a Muslim owned company.

Where do i start. Well I've bought a bunch of items from "worst essence" with "express order" and I've received my package a month later with two items missing, ironically the most expensive item of them too.
My issue was I spoke with these untrained
"Worst essence" costumer service for 10 times! Yes folks ten times! I've emailed about my items several times I've messaged about my items too.
To add into my frustration the representatives in "worst essence" closed the phone on me, I called back since I'm in the east coast I know damn well they are 3 hours ahead but suddenly they closed the line when I called back?!
And the the most infuriating of all is when the Half a$$ package arrived the clothes smelled horribly it was also damped as If it had been damaged by water or something of that sort, never mind the cheap fabric. IM NEVER, EVER BUYING FROM THIS UNPLEASANT AND SHADY BUSINESS.
* who ever reads this trust me you'll thank me later!