• Dunkin' Donuts

Dunkin' Donuts

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Overview

Dunkin' Donuts has a rating of 1.91 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dunkin' Donuts most frequently mention customer service, and large coffee problems. Dunkin' Donuts ranks 167th among Coffee sites.

  • Service
    85
  • Value
    81
  • Shipping
    29
  • Returns
    31
  • Quality
    77
Positive reviews (last 12 months): 11.3%
Positive
7
Neutral
2
Negative
53
37
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Only to finally go & get bad customer service 2x in a row!
How would you rate Dunkin' Donuts?
Top Positive Review

“Best coffee chain”

Cyndi Favs E.
3/6/24

Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕

Top Critical Review

“No donuts”

Adrian S.
2/14/24

I ordered online to pick up at store when I got there the employee told me that there was no donuts they only hade two varieties of donuts so I asked so they can refund my money and she told me there's nothing she can do so I left the store without my money or donuts I called corporate and still haven't heard nothing from them that it is the franchise owner that they have to wait to resolve this issue this was 2/9/2024 and today's date is 2/14/2024 and still haven't received an answer Dunkin' Donuts on Miami located on 137 ave sw 152 street

Reviews (187)

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user adrians499
1 review
0 helpful votes
February 14th, 2024

I ordered online to pick up at store when I got there the employee told me that there was no donuts they only hade two varieties of donuts so I asked so they can refund my money and she told me there's nothing she can do so I left the store without my money or donuts I called corporate and still haven't heard nothing from them that it is the franchise owner that they have to wait to resolve this issue this was 2/9/2024 and today's date is 2/14/2024 and still haven't received an answer Dunkin' Donuts on Miami located on 137 ave sw 152 street

Thumbnail of user bethb284
7 reviews
1 helpful vote
January 16th, 2024

The young girl at the window told me they do not have change when I gave her a $10 bill so needless to say I did bot get any change back from my order! That is unacceptable that they cannot give you your change from your order! So I guess the change I did not get back goes towards her tip? Also I asked for whipped cream on my drink which she even read back to me on my order but dud not put on my drink! The staff ar this location is incompetent! I will post this on social media and will certainly not return!

Service
Value
Quality
Thumbnail of user arabianpm
3 reviews
0 helpful votes
January 9th, 2024

I give up. After the fourth time they (off exit 62) did not have any hot fudge (in morning or evening) it just isn't worth it for me to waste the gas.

Thumbnail of user debd321
1 review
0 helpful votes
February 28th, 2024

Do you know how many times I have drove to get a dunkin' donuts buy a nice fresh donut only to have the girl at the speaker say we have no bake goods today. What the heck? Then I have to sit in line behind the other people that are ordering and wait till they're done in order to get the heck out of there. What happened to the donuts? What's going on? Don't advertise donuts if you don't have donuts. It is happening all the time at least for me it's happened at least 10 times in the last year.
Absolutely pathetic. No baked goods at a baked good place. What's wrong with this picture?

Products used:
Baked goods and coffee

Service
Value
Quality
Thumbnail of user manuel89w
1 review
0 helpful votes
February 18th, 2024

Overhyped and overpriced. Poor quality donuts in a busy and inconvenient place. Neither worth the time nor the money! Never again!

Products used:
Donuts and some drinks

Thumbnail of user jimmyd316
1 review
0 helpful votes
December 10th, 2023

Manager at anglers Ave n Griffin road. Location knocked on the bathroom door and said each person has 7 minutes to use the bathroom...what? When I came out there was nobody waiting, straight up harassment!
Terrible wat to treat peole

Thumbnail of user mitchell.rich12
1 review
0 helpful votes
February 16th, 2024

I ordered a large regular coffee and it surprised me the it cost over $3.001 use to go there regularly but coffee right up the street at Scotters is just $1.07 for a large coffee

Value
Thumbnail of user gerardd155
1 review
0 helpful votes
November 14th, 2023

I have been to this location several times. The service level is terrible, frequently get the wrong coffee. In one instance they asked me to drive to the 2nd window to get my food. I sat there and counted four cars behind me leaving with their orders. I ended up having to knock on the window several times before getting their attention. Their response was "we forgot." I do not go to this location anymore, I drive past it and drive another 4-5 miles to get to a better Dunks!

Thumbnail of user michellec3789
1 review
0 helpful votes
April 9th, 2024

LOVE MY DUNKIN,IM THERE SEVERAL TIMES A DAY, BUT THESE NEW COVERS ARE AWFUL THE PULL ON COVER DOES NOT STAY BACK AND IF YOU PUSH TOO HARD IT SPLASHES,ALSO THE HOLE TO SIP IS TOO SMALL FOR MOST ADULT MOUTHS

Thumbnail of user sharonw2467
1 review
1 helpful vote
October 31st, 2023

Bought a dozen donuts last week, the owner at 3207 Lake Ave #4A, Wilmette, IL *******, told me need to pay first, don't go there. The owner is not nice.

Service
Value
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Thumbnail of user jaguarroseink
1 review
0 helpful votes
October 10th, 2023

Business hrs clearly indicate 5am opening time. It's 5:11 and I'm standing in line watching the most relax worker take her sweet time. When I asked when she would open.5:15. What's the point of getting an early job if you don't want to wake up on time.

Value
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Returns
Quality
Thumbnail of user erbb58
1 review
0 helpful votes
March 6th, 2024

Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕

Tip for consumers:
Dunkin, plover, Wisc great place

Thumbnail of user kediaw
1 review
1 helpful vote
December 17th, 2023

Went to dunkin' donuts and newport news fort eustis and almost was assaulted by employee because they got my order wrong Employee when as far as to call Emmy outside, which was ironic, because I was already outside in my car. But then when I was pulling through the drive through, he stood in the front and taunted me to come back. And that's me keeping it ligh

Tip for consumers:
The manager and the rest of employees were scared of the other employee that wanted to assault me

Products used:
Bagel with cream cheese

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosannh4
1 review
0 helpful votes
May 30th, 2023

This Dunkin Donuts restaurant is quaint. The workers go out of their way to satisfy the customers. Most of the time there are customers who come here on a daily basis. The staff is always smiling and do work diligently to fulfill mobile orders as well as in store requests. The team is absolutely working with all types of challenges with customer orders and fills the orders as the customer specifies. KUDOS< KUDOS KUDOS to all the staff.

Thumbnail of user hoped90
1 review
0 helpful votes
September 24th, 2023
Verified purchase

Steer clear of the Dunkin in Rock Hill NY they charge 75% to 100% more than the others. Order a pumpkin muffin on the app, they will charge $6.02 the one in Monticello NY $2.49! An XL coffee is 4.03, it's $3.19 in Monticello. Plus they skimp on using the flavor. Terrible place, do not recommend it.

Service
Value
Quality
Thumbnail of user nancyd449
6 reviews
0 helpful votes
February 27th, 2023

Three phones call hang ups from them, 3 hrs later the problem is not resolved! It was a simple refund that never got back in my account. They say they reversed it, bank says they didnt, so fraud report I go! Somebody at dunkin has my 50.00! I hate your company now. Three hours and got nowhere!

Thumbnail of user smallwoodwil555
1 review
0 helpful votes
November 18th, 2023

Dunkin in Mount Holly NC. Inside your store and workers inside are wonderful but that young girl that was working this morning on 11/16/2023@ 8:35. Worse customer service ever. It killed her to be at the window. Attitude, no straw for drinks. Wouldn't speak up in interkom and attitude at the window.

Thumbnail of user katherinek158
2 reviews
1 helpful vote
March 29th, 2023

Stopped by the brand new location in Abingdon, Virginia. I had a single plain donut and could have kicked myself for wasting 2 bucks on something that wasn't worth a quarter. Never again. Now I know why they're called "Dunkin". That's what I did with 2 bucks...flushed it! I could have bought a whole box of fresh baked at the grocery store. It taste like a$$! Poor quality.

Service
Value
Quality
Thumbnail of user conniedellarusso
1 review
0 helpful votes
October 21st, 2023

Those omelet bites and much needed snacking bacon o coffee had my own was $8.39! I asked if that was a mistake! Uh, never going back EVER! Will cook my own. And...no more ham in the wake up wraps?! My love affair with DD has come to an end!

Thumbnail of user rdrunner1965.ka
1 review
0 helpful votes
December 31st, 2023

My most recent visits were on 12/29/23 and 12/31/23. My first stop on my way to Pittsburgh I asked for a caramel swirl iced coffee with 2 xtra shots of the caramel swirl liquid sugar and cream. What I got was a cup of bland Iced coffee. I make a mental note never to stop again at that location but gave them another chance on the morning of the 31st. I ordered a medium coffee w cream sugar an ice cube and 1 blueberry muffin. The muffin literally fell apart as I te it and the coffee tasted so stale I couldn't drink it let alone I ordered a medium and got a small.
I am done. Seems like no matter where I go I get disgusting coffee and my order is wrong. As much as we pay for a coffee it dam well better be right! Maybe once the majority goes to Starbucks or a other establishment Dunkin will hire people who atleast graduated high school and can follow simple directions.

Thumbnail of user glenw197
1 review
0 helpful votes
April 10th, 2023

In my area you can't pull through a drive-thru with your debit card or they'll double charge you. And what's with their cups what are they stupid. I buy four cups a day every time they come out the window they drip all over my car. There is nothing else worth buying in their store but coffee and they can't even do that right.

Thumbnail of user denisa.haskova
1 review
1 helpful vote
July 16th, 2023

I love DD i think there is so much potential BUT everywhere i go i have issue. In EVERY damn store are people who has no idea what they're doing, young kids who are acting like it's their first day in work.SUPER unprofessional! Everywhere i go they always messed up my order, burn my sandwiches or forget something what I paid for. I thought its just one store but no, it's ALL Dunkin's store. Continue like this and you can close the franchise. I'm really upset and make sure everyone knows…

Thumbnail of user jamesw2844
13 reviews
18 helpful votes
March 2nd, 2023

I've been trying to use the app for 3 1/2 years since I met my gal and get her $20 worth of Dunkin/month. I end up going into the store to have a clerk do the order for me! The store personnel also tell me they don't like the app either. In 3 1/2 years I only have 277 points b/c I don't get points in the store. They should be ashamed of their poor rating b4 mine! BEWARE!

Tip for consumers:
Avoid app!!!!

Products used:
Coffee and occasional croissants

Service
Value
Quality
Thumbnail of user skin.mk
1 review
0 helpful votes
August 14th, 2023

Very disappointing BEC (bacon egg cheese) from Dunkin Donuts today. I used to work there as a teenager and had enough pride to serve food well
Prepared.
Kids today

Service
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Thumbnail of user lilahmae09
1 review
0 helpful votes
December 23rd, 2023

I LOVE coffee. And beforehand, i had prefered dunkin over starbucks. But after this experience i think i prefer starbucks… i just went through dunkin and got my usual, it was PURE SUGAR at the bottom! Nothing was mixed up.

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