DshopReviews 103

Do not trust this company. Do not trust any photos of products. Quality is CRAP & they will not provide any refunds regardless. No management will call you & they hide behind a false customer support service. I will dump their rubbish at the door of their outlet once I've cost them more than I paid for the rubbish originally delivered. Jokes on them :)

I bought a plant stand from them. The quality of the product was appalling. The item was faulty the legs were welded on an angle. The screw thread was on an angle and they're refusing to refund my money for an unusable product! Do not purchase a thing from this site. They're are an absolute rip off and scam.

I bought a Nirvana wooden bed from Dshop. Delivery (by Allied Express) was delayed by two weeks, as my purchase was sent from Brisbane to Perth instead to Adelaide. After a long wait when it finally arrived in partially damaged packaging, I realised that I bought an absolute rubbish. It happened due to a misleading picture and description of the product on their website (i. E. that the bed is made from solid wood, whilst it is not).
I did not even bother to follow the instruction (written in Chinese, with unclear pictures) to assemble it, and gave it away ASAP. I have never had such a bad experience when buying online. I would give Dshop zero rating if possible.

I was looking to buy a genuine Sonic Pic, same as the one tvshop used to sell and which I have previously bought one of, from tvshop. The photos on dshop (https://www.dshop.com.au/buy/sonic-electronic-tooth-cleaning-system/SONIC8) showed photos the genuine Sonic Pic…photos of the Sonic pic with metallic silver button, shiny stainless steel make. So I ordered two (order N*******). When the two Sonic Pics I ordered online arrived the buttons were made of cheap plastic and the metal looks dull. That's the dead giveaway that it's a fake from prior experience. Ebay has a lot of sellers selling the fake Sonic Pic also. I emailed dshop and they responded to me that I have received what I ordered! No I DID NOT. And they advised me to send it back to them AT MY OWN EXPENSE for inspection and if valid I will get sent a store credit! I do not want a store credit to shop at a scammer store selling fake products. I WANT A FULL REFUND AND A REPLY PAID LABEL. But to claim that their product is genuine is proof that they are scammers and liars. Even if I do send them back in new saleable condition, do you think I will get a refund? I bet they will claim damage on receipt and deny my refund. See photos comparing their website listing and my genuine Sonic Pic placed adjacent to the fake items. You can see for yourself who is the honest person here.

Do not give your money to this company. You will not get it back. The pictures mislead you. The materials when received are cheap and in poor condition. Then you try and get a refund and they won't help you. They only offer replacement parts. I even went to Consumer Affairs with no luck. AVOID.

I wouldn't waste your time and money with this company. There advertisements are misleading with incorrect photos and correct colour descriptions of their products. When my items arrived, it was chipped and scratched and came in packaging that looked like these items were returned products repacked into the box.
Customer service is very bad with no resolution in sight.
They deserve a rating of D which is fitting for its name, D Shop where products and Customer service are of D quality.

I wish I had read the reviews on this and other sites before buying. Purchased a desk because the turn around time was appealing - my son had recently moved out of home to attend uni and needed a desk asap of particular dimensions to fit his room. Two weeks later and no sign of it, courier knows nothing, run around and false reassurances given by the shop staff. I have put in for a refund through PayPal and will be taking this further through legal channels where they will become liable for the cost of my item plus interest and legal costs so they had better watch out. The frustrating thing seems to be these people seem to think they can get away with what is tantamount to theft and flagrant breach of consumer laws. Watch this space.

If I could give this company 0 stars I would. Where to begin? Firstly, the coffee table set that I ordered from this company came to me in horrible condition and needed to be sent back. Secondly, and probably even worse than the poorly constructed, bent frame, was the entire ordeal of getting a replacement coffee table set from them. Normally you would expect some form of proactive communication from a business who you have just spend your money on, but not Dshop! I had to be the one to initiate the conversation each time and ask about the update of my replacement. They initially said to me in person, "it'll be at our warehouse in a day or 2 and then will take about a week to process before you can get your replacement." I thought that I would have it within at least 2 weeks give or take. Oh was I wrong… 7 weeks later and I am still waiting for confirmation that they have even processed it at their 'warehouse'. I have asked repeatedly for a date it will be ready and the only response I've had recently was an email saying it would take up to 15 business days to process at warehouse. It has now been 22 business days and still no word from them. Utterly appalling and disgraceful handling. Not 1 apology or anything for the delay. AVOID AVOID AVOID Dshop!

Dshop does not ship the exact item that has been ordered. They charge extra GST on checking and shipping cost for an item. They are violating return policy. They should be banned in Australia.

Appalling on all levels. I was unfortunate enough to buy computer desk from them. Delivery delayed (by two weeks), delivery instructions weren't followed, and item was left unattended in very insecure location; item received in total disarray, with almost half of pieces damaged.
No replacement or refund was agreed to.
I was only offered to have damaged details replaced in "REASONABLE TIME".
I'll be taking matter further.

I purchase a book case on the 3/1/22. The item has been stuck at the Sydney Depo since the 7/01/22. I have been in constant communication to DShop for the last few weeks, with no update. They constantly write back saying "please be patience". I have requested a refund as my item is obviously lost and they are refusing to refund my money. I am angry with the outcome and can't understand why they can not refund my money and then claim from Fastaway, for the lost item. I will continue to ask for my refund. I also purchased a toddlers guitar which did arrive but I was unable to gift the item as it was such poor quality. The guitar fell to pieces. Do not buy from this shop.

Received product with was toilet seats. Realised upon opening one that it was the wrong shape.
Contacted them and they requested pictures and videos therefore I had to remove the packaging. Now they won't accept return for hygiene reasons!
Also won't do refund! Took days For return in Communication.
Very poor and suggest people read the fine print and consider buying elsewhere.

If I could give zero I would. Photos on website are photo shopped. Screws etc are taken out of photo. Desk was very poor quality tact welded and chipped. Returned as defective, they would not accept trying to argue change of mind would not refund until I dumped the product back at Browns plains store. Then still ran with change in mind and charged a 25 restock fee... ACCC compliants have been lodged. Worse company I have ever dealt with!

Bought the desk below. Parts were missing, Extremely poor manual instruction, Wood pieces had no number. I am chasing for refund since one month. They keep making excuses and not giving refund. EXTREMELY TERRIBLE, NEVER BUY FROM THIS COMPANY>

INVOICE #: N*******
Date Placed: 19/01/2022
Date Invoiced: 19/01/2022
Paid

QTY CODE NAME UNIT EX GROSS EX TAX SUBTOTAL INC
1 607-W Expert Computer Desk Workstation with Shelf & Cabinet (White Oak) $135.45 $135.45 $12.87 $141.55

Shipped Via: Standard Shipping (64)
Shipping Cost: $24.15

Product Subtotal: $149.00
Shipping Subtotal: $24.15
Discount: -$7.45
GST: $15.06
Grand Total: $165.70
Amount Paid: $165.70

I bought two desks. Terrible quality. Not as portrayed in photos. First and last time that I will ever use DShop. Refuse refunds. Only a slight price reduction or store credit. Buyer beware!

I bought a rug that looks nothing like the pictures and the quality is absolutely disgraceful. It is more like an oversized blanket. I contacted the company via their chat option immediately after opening the package and seeing the poor quality. Total run around and they will not provide a return address or refund. DO NOT USE THEM AND GET CAUGHT LIKE I HAVE. They are terrible to deal with and the item is absolute rubbish. I only wish I had seen the reviews prior to purchase.

I only gave 1 star because I couldn't give none! Do not buy from this company! Crappy products. Appalling customer service. No contact phone number. Email only.

This company is a fake and a fraud, Photoshop fake pictures totally different to the total rubbish you will throw straight out after you receive it