• Dr Trust

Dr Trust

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Overview

Dr Trust has a rating of 2.24 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dr Trust most frequently mention customer care problems. Dr Trust ranks 134th among Medical Equipment sites.

  • Service
    33
  • Value
    30
  • Shipping
    32
  • Returns
    26
  • Quality
    29
Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Fake product reviews, Poor Customer Care, No refund /exchange.
How would you rate Dr Trust?
Top Positive Review

“Dr Trust Orthopaedic Pillow”

Seema S.
10/17/23

I used orthopaedic pillow. The quality is good. It helped to reduce my neck pain. Would like to buy more products.

Top Critical Review

“The worst site ever”

Vinod G.
12/13/23

Fake product reviews, Poor Customer Care, No refund /exchange. Bought a Cooling Gel Memory Foam Pillow from the site. Got a simple Sponge Pillow for Rs. 1100. No Cooling, No Gel, No Memory and No Foam. Order No. Order #200790

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (11)
Thumbnail of user vinodgman
1 review
0 helpful votes
December 13th, 2023
Verified purchase

Fake product reviews, Poor Customer Care, No refund /exchange. Bought a Cooling Gel Memory Foam Pillow from the site. Got a simple Sponge Pillow for Rs. 1100. No Cooling, No Gel, No Memory and No Foam. Order No. Order #*******

Tip for consumers:
Stay away from this Site. Very poor performance.

Products used:
Dr Trust USA Orthopedic Cooling Gel Memory Foam Pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user nidhis91
1 review
0 helpful votes
April 15th, 2024

They deliver a defective product to you, you raise the complaint soon after getting the product they will ask every little detail of product and do nothing with it neither they replace the product not they replace third class service

Products used:
Humidifier

Service
Value
Shipping
Returns
Quality
Thumbnail of user seemas72
1 review
0 helpful votes
October 17th, 2023

I used orthopaedic pillow. The quality is good. It helped to reduce my neck pain. Would like to buy more products.

Products used:
I used orthopaedic pillows. The quality is very good. It helped to reduce my neck pain.

Thumbnail of user ahuja61.vimal
1 review
0 helpful votes
October 5th, 2023
Verified purchase

They keep incomplete information about product on web and moreover there is no return policy. Moreover their customer support are much worst.
Totally waste of money.

Tip for consumers:
puchasing from Dr.Trust comapny is waste of money.

Products used:
massager

Service
Value
Shipping
Returns
Quality
Thumbnail of user geethar30
1 review
3 helpful votes
May 29th, 2021

I ordered 2 product they delivered 1 item and I am writing many emails they never response properly. Customer need to pay the entire money at the time of ordering. They never deliver your item and not refunds your money be carefull before ordering the items better go for amazon or flip cart they are honest

Tip for consumers:
No

Products used:
Weight scale

Service
Value
Shipping
Returns
Quality
Thumbnail of user maanunb
1 review
0 helpful votes
April 29th, 2021
Verified purchase

They took full payment also ans say that they will ship same day or next day but don't ship ever it's so urgent but

Thumbnail of user taherkhanji52
1 review
0 helpful votes
July 10th, 2023

2days ago 8th July 2023 I have received your product Full Body Massage 1021.box already open no any seal.no warranty card, one piece also missing.
Your company has sent me many times used machine delivered.third class product compared to other products quality.I ordered in the name of your company. But sent such a useless product. Used someone sent it to me.I am also sending you all the pictures. I need its solution. Also worst customer service...I will not recommend your company to anyone...

Tip for consumers:
Dont use dr.trust product.
Worst product even worst service.

Products used:
Full body massage 1021

Service
Shipping
Returns
Quality
Thumbnail of user myth.komal
1 review
0 helpful votes
August 8th, 2023

The product is useless and it going to cost you a fortune. I ordered and within no time the medicine chamber got blocked. Left with no other optio i order the medicine chamber as spare part from Dr. Trust site. Their site had mismatched photos and I ended up having wrong spare part that was for 500 rupees. Their customer service is also horrible. They are not willing to exchange for me with correct one that also costs 1200. The product is waste of money

Thumbnail of user cchevc
1 review
1 helpful vote
April 17th, 2023

Worst service. Ordered back massager but I got BP monitoring device. It took me 20 days to return since there response through is ver very slow. On call they don't entertain their customers. Worst service they have. Don't order anything from their website. It's almost a month and still not received my product.o

Service
Value
Shipping
Returns
Quality
Thumbnail of user santhu167
1 review
0 helpful votes
August 16th, 2023
Verified purchase

This was really worst company, they taken orders and not delivery on time, customer service support only say dispatch today and this day never come to you, this was fake company, just take amount in advance and wasting your time, be aware this type fake company and Don't waste your money, i faced this hope and shared here. Proof attached for reference

Tip for consumers:
Jaut take aware from this company like dr trust online buy

Products used:
Foot massager

Thumbnail of user santoshs50
1 review
0 helpful votes
December 18th, 2020

Purchased weighing scale & the Product as per my requirement
Delivered on time as per the schedule
Will like to order more products from this site

Thumbnail of user rameshk116
1 review
2 helpful votes
April 14th, 2023

Dr Trust, as the brand name spells out, should have been trustworthy but in actual sense it's not at all customer friendly. I bought Health PAL1 Smartwatch three months ago, it had severe manufacturing defects. After at least a month or so they collected the product with a promise to refund the amount but till date I am doing follow up and sending reminders for getting refund.
And importantly they do not keep any records of pendency on mail rather they insist customers to chat vis WhatsApp so that their inefficiency and non performance is not visible to out side world.
This is just ridiculous...

Thumbnail of user meghna.b.ghosh
1 review
0 helpful votes
October 18th, 2023

I purchased Dr. Trust weighing machine. It shows all parameters like Body mass, body mass index,Body Fat ratio,Muscle Rate,Body water,Bone mass, Basal metabolic rate,etc.
These values are very helpful to achieve my weight loss journey. Thanks to Dr Trust. Weighing machine.

Thumbnail of user swaroop.sanjay
1 review
0 helpful votes
July 30th, 2023

Dr Trust brand broke my trust after selling inferior quality product. They blocked me to tweet #drtrust. Please see wrong measurements of their health Pal1 Smart watch

Thumbnail of user atishc1
1 review
3 helpful votes
August 23rd, 2022

Purchased 1 No Dr. Trust Smart BP Monitor and within a month it has started malfunctioning. Tried to contact Nureca's Service team to resolve/replace the device. It seems they do not have a true service dept. One has to communicate in their whatsapp only with no response from them. Tried to reach out to their high officials, however they purposefully did not share any contact details like phone no. Email ID anywhere. Not a trustable product and a company. One should stay away from Dr. Trust and Nureca.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sivasubramaniana
1 review
2 helpful votes
February 20th, 2023

Dont make a order the dr trust products at there web pages.don't buy a Dr trust products they are poor response before making payment showing one date.after making payment showing one date for delivery

Booked material 12-2-22

Showm 2 to 4 days dispatch.but as on today 2:28 pm iam not received product.if we can call customer care also no response only Coloring post and add only super remaining all wrost

Regards
Sivasubramanian
*******657

Tip for consumers:
Dont use this web

Products used:
Weight scale purched

Service
Value
Shipping
Returns
Quality
Thumbnail of user gopie
1 review
0 helpful votes
May 4th, 2020

Hello, I am from Kerala, in South India. I am using Dr. Trust Sphygmomanometer. It's really great. Very easy to use and accurate in its results. I showed it to my family doctor who tested it for its accuracy and told me that it's an excellent machine. He also taught me how to use it safely for accurate results and appreciated me for buying such a good product. Thank you...

Thumbnail of user bitupanbaruah
1 review
0 helpful votes
September 17th, 2023
Verified purchase

Be it product or service, this company clocks being the worst in my diary. Bought a nebulizer and it didn't work from day 1. They refused to service it or return it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manojr31
1 review
2 helpful votes
May 16th, 2023

Worst delivery partner
Worst customer service
No refund no return no cancellation
Sents damaged packets
Delivery agents blames on company and this keeps happening vice-versa

Tip for consumers:
Never buy from dr trust

Products used:
3D cushion, poster corrector, knee pain relief

Service
Value
Shipping
Returns
Quality
Thumbnail of user vipins18
1 review
0 helpful votes
January 27th, 2021

Very good product BP Monitor, delivered ahead of schedule, and working very well. This is my second product purchased from Dr Trust in less than six months after I purchased foot massager which is still working very fine.

Products used:
Health monitoring

Service
Value
Shipping
Quality
Thumbnail of user vijaya41
1 review
2 helpful votes
February 7th, 2023
Verified purchase

I purchased a product from them which was never supplied. Their executives failed to check whether it was supplied or not. Then finally they admitted it was sent through bluedart however the tracking code was wrong. Then after waiting for three weeks they gave another number with delhivery which was also wrong. In between I checked their actual reviews and found that they are running a complete sham. They will never repair the product if faulty, and they will not refund the amount as well. Their customer service will always paste same answers on whatsapp. Basically they are frauds. They will delete your comments and block you if they found that you are spreading the truth about them. Please do not buy anything from this fraud company. They have still not refunded the amount after three months of regular calls, messages and emails.

Tip for consumers:
It is a sham business with total fraudlent products.

Products used:
None. They simply robbed me off my money. I am going to file a complaint with consumer forum.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pushkari
1 review
0 helpful votes
January 28th, 2021
Verified purchase

Product reached on-time, massager is good sturdy, easy to use and effective. Good and effective for normal day to day body aches and pain

Service
Value
Shipping
Quality
Thumbnail of user rammohanv1
1 review
1 helpful vote
May 20th, 2021

I ordered last 20 days back for emergency use while purchasing it show next day dispatch and 2 to 3 days delivery.
But, this pandemic situation they taking as advantage to earn money.
Till now I didn't receive the oxygen consontrator, when I will get o don't know, no information from them...
I am very much cheated,
After my requirement full filled, what can i do with this now...
This is to serve people, but D trust taking advantage this situation to earn money...

So, saaad...

Tip for consumers:
Don’t buy from Dr.trust,
They can’t deliver on time..
Use less..

Products used:
Oxygen Concentrator..

Service
Value
Shipping
Returns
Thumbnail of user dadasahebk
1 review
2 helpful votes
March 2nd, 2023
Verified purchase

They prompt to buy the products they don't have. Once payment is done and order placed they keep people hanging. Once the money is used for say 15 days they cancel order one sided.

Service
Value
Shipping
Returns
Thumbnail of user ranaanil3000
1 review
2 helpful votes
April 28th, 2023

Mr Rohit did you confirm this is really trust diliver me a defective product now no body ready to replace me very unfortunate i am going to take a legal action against you and Dr trust *******505

Products used:
Mr Rohit did you confirm this is really trust diliver me a defective product now no body ready to replace me very unfortunate i am going to take a legal action against you and Dr trust *******505

Service
Value
Shipping
Returns
Quality

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